Dear Guests,
Thank you for your comment.
But I think your comment is very strange.
Your credit card did not valid for the garantee. The reception had to call the reservation center to report the problem.
You arrived at hotel very late, after check in, without call hotel.
When you arrive, the reception told you that your credit card is not valid and it is necessary to have a new credit card valid for garantee.You were very angry. You did not want. Then after you agree to access in your room.
You left the hotel early in the morning.
You were in a very nice room (better you have booked)
It is for that all the team of hotel Festival does not understand this comment.
Best regards.