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“Nice staff but overpriced”

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Hotel Spa Beausejour
Ranked #71 of 126 Hotels in Cannes
Reviewed 25 March 2014 via mobile

The staff are very nice, but unfortunately everything about this hotel is tired and very out of date. It needs a serious overhaul. Bed was comfortable, wifi (by password) in the rooms was intermittent.
No fridge or kettle in the rooms. Breakfast was the minimum they could provide, all cold, no cooked breakfast! Tea and coffee from machine.
This was a business trip, so i didn't book it, just had to go with it. But for what was paid, i would have thought the service would have been like the Ritz, unfortunately I've had better from the most basic Ibis. Sorry but I can't recommend it at all.

Stayed: March 2014, travelled on business
Thank Kw1330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Beau_Sejour, responsable hébergement at Hotel Spa Beausejour, responded to this reviewResponded 28 March 2014

Dear Sir,

Thank you for taking the time to give your feedback about the Beau Sejour Hotel & Spa.
We are pleased to read that the staff gave you entire satisfaction. This is a real encouragement, we are very sensitive to the appreciations of our customers. We will have the pleasure to share it with all the team.
Regarding the WIFI access, unfortunately during the congress as everybody is coming for business and use internet, the connection is lower in the entire city at some point.
We assume that in 3-star hotel, the kettle and fridge are optional. Anyhow, on demand, we can provide a minibar in the room for 10 € per day and hot Water is available at the bar, 24h/24h, 7days a week.
We are filling the 3-star hotel requirements with our continental breakfast, hot meal in supplement.
The MIPIM is one of the most important congress’ in Cannes (the second one after the film festival). We did the comparison of the price of hotels such as ibis (about 200 € per night for a superior room, single use) and most of the Croisette Palace (about 3000 € per night), we are actually fit in the 3- star category price.
Best regards,

Angélique De Glanville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (212)
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26 - 32 of 212 reviews

Reviewed 21 September 2013

We stayed in this hotel for 5 nights. Not happy with the rooms. Good size..but smelt mouldy! and it looked like they hadn't cleaned the carpet for years. Very old and dated. Then we bought food from a vending machine in the hotel and left some of it in the room overnight..then we got an ant infestation! Was not warned about leaving food out. When i told reception they were extremely rude. She said. What do you expect from a warm country?! I have stayed in other 3 star hotels. But this does not match their standards..then when we checked out. I had to pay a city tax?! Never told about this beforehand. Added insult to injury.

  • Stayed: September 2013
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Thank grb42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

Stayed at this hotel for only 2 nights but thank God it was only for 2 nights. Don't get me wrong, the reception was kind & helpful but the manager or maybe bosses are very cold & unfriendly! On 3 occasion i greeted them 'good morning & good evening' indud not get any respond from them, very arrogant ! Location of this hotel sucks! Hotel is located on much higher level than the main street so you may loose your breath walking up to the hotel.

  • Stayed: August 2013, travelled on business
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Thank jojofire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013

This hotel has a great location, close to the Old Town and beach. The highlight of the stay was the relaxing and relatively secluded swimming pool and adjacent 'tropical' gardens. Other positives included a large balcony, effective air conditioning and a warm welcome on arrival. This warm reception was extended throughout our stay, until problems began to occur.
Negatives-the hotel is located adjacent to a busy ring road and therefore traffic (throughout day and night) provides a constant background noise. The rooms are tired and old fashioned by similar standard hotels and most annoyingly (especially after swimming), there is no wall attachment for the showers.
We were perhaps unlucky (difficult to judge) in that, several of our night's stay at this hotel were interrupted by night roadworks. It wouldn't be an underestimation to say that we didn't sleep at all during the works, which included pneumatic drills, diggers and steam rollers (within 100m of our balcony). When brought to the attention of reception (at 4 a.m, when we asked to try another room), the response was a flat 'no'. There were no signs within the hotel to warn us of roadworks in advance.
We booked an all inclusive spa package, but the spa is open very limited hours and only certain days of the week...something to be aware of when booking. In hindsight, the spa was a waste of money.
We highlighted the above problems to reception on check out and (after heated debate) did get some compensation for the roadworks noise. I can't fault the warm welcome and great service provided by the hotel staff, however, the owner was incredibly rude on check out and it was clear to me that he couldn't care less about the welfare of his guests. I wouldn't recommend staying at this hotel, which is a shame given it's great location and swimming pool.

Stayed: August 2013, travelled with friends
Thank BR1ghTn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2013

Clean, with a great location between old town and the sea. Negatives would be the unfriendly manner of the catering/bar manager(possibly the owner) not sure if he had a problem with our two year old child or just didnt like us but never went out of his way to be friendly in any way. Saying that, the other staff were very nice. Lunch is very nice, the salads are massive and healthy and fresh!

Was better than the reviews suggested.

Stayed: July 2013, travelled with family
Thank Hungrybear20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2012

Stayed for 5 days in July. Lovely, spacious room and bathroom with balcony that faced on to pool. Vey relieved to be facing pool area as front of hotel right on the road with no view just the buildings across the street.

Small pool but was good, always quiet which was great for us.

Breakfast was not included in our stay but we decided to have it one day. Was not worth it! Not a great choice, no hot food.

We walked to hotel from train station which took about 15mons. Hotel in great location only 5mins from Croisette. Supermarket 2mins away also.

Be warned do not leave any bags on floor! We had been to supermrket for supplies for a trip we were taking the next day. When we returned from pool bag had gone. Asked at reception had housekeeping picked it up by mistake but his reply was they must have thought it was rubbish. No apology or effort made to replace. How the housekeeper thought a bag with a bottle of water, a baguette, cold meat, crisps and bananas was rubbish I do not know!!

  • Stayed: July 2012, travelled as a couple
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2  Thank weemogs_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

We stayed as a couple for one night at Hotel Spa Beau Séjour in Cannes summer 2012.

This year it was even better than last year. Our family, 2 adults and two teenagers, spent 12 nights the at the hotel summer of 2011. The same owners, the same staffing and they are very friendly, helping, positive, serviceminded and professional. The owners and the staff are doing continuous improvements with the hotel and the service.

The athmosphere is very friendly and there people living at the hotel are relaxed and friendly. We have met a lot of nice people at this hotel while eating breakfast and staying by the pool.

The hotel is situated ca 300 m from the beach of Cannes, where you can play volleyball, swim, take a walk or meet a lot of friendly people from France, Italy, Nordic Countries, Spain, US ...

There are a lot of restaurants by the seaside and at the Old Town, which is situated just 300-500 m from the hotel. We recommend:
- the Fregatt by the seaside (new serviceminded owner this year),
- Le Domino (new owners this year, we miss the show of Frank) the 3 plate menu was very good,
- Pizza Creole, close to the Central Bus Station - best Pizzas (there is always a queue/line to this Pizza restaurant and we recommend the pizzas.
- the small Sushi bar in the middle of the shopping streets, is good
- the Irish Pub in the Old harbour has friendly owner and staff, always a lot of people from all over the world.

  • Stayed: July 2012, travelled as a couple
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1  Thank Lofsdalen_blueberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Spa Beausejour

Address: 5 rue des Fauvettes, 06400 Cannes, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool
Hotel Style:
#14 Spa Hotel in Cannes
Price Range: £54 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Spa Beausejour 3*
Number of rooms: 44
Official Description (provided by the hotel):
The hotel Beauséjour is a charming and peaceful hotel/SPA in the center of Cannes. Closed to the mediterranean sea and the historic part of the city called the Suquet, you will spend a relaxing and pleasant stay.The SPA will propose relaxing and careness packages during your stay and you will appreciate our salads selection in the lounge bar. ... more   less 
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Also Known As:
Hotel Beau Sejour
Beau Sejour Hotel

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