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“Can't wait to return to Marriott & Cannes”
5 of 5 bubbles Review of JW Marriott Cannes

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JW Marriott Cannes
Ranked #14 of 126 Hotels in Cannes
Washington, DC
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Can't wait to return to Marriott & Cannes”
5 of 5 bubbles Reviewed 12 September 2012

I had the pleasure of staying at the JW Marriott Cannes for 6 wonderful nights in an upgraded garden/partial ocean view room with a balcony. I've traveled to Europe before and this room was probably three times (or more) larger than anywhere else I've stayed. The entire staff treated us with superior customer service including recommendations (sometimes reservations) for restaurants, our fun time at the beach, nightly entertainment and day long adventures. Most of the time, we chatted with Amin (concierge) and encourage anyone that visits the Marriott in Cannes to say hello to him and his wonderful staff.

In case you're wondering, everything about the hotel (formerly the Palace Stephanie) is fantastic - breakfast on the terrace; rooftop pool & jacuzzi; lobby with crystal chandeliers; comfortable robes, slippers and showers (in our room); and breath taking views of the beach.

I'm looking forward to returning in the near future!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank FamilyTravel4Me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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803 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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  • Any
English first
London, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 11 September 2012

Before we get to the bad, the rooms are actually quite nice and the location is fantastic. However the staff are rude to say the least, very condescending and not helpful in the slightest.

The pool area looks like that of a motel, aside from the fabulous views to the sides, its a joke really that they advertise the hotel as having a pool.

I would recommend one of the other hotels on the front for a more enjoyable Cannes experience.

Room Tip: The back rooms overlook a dingy back street, pay the extra for seas view.
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  • Stayed April 2012, travelled with friends
    • Value
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Helpful?
1 Thank Rachelespana117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liege, Belgium
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 9 September 2012

Very nice hotel on the Croisette, just a few steps from the port, Palais des Festivals, shops, restaurants and, last but not least, from the beach.
Very professional valet parking service, quick check in, good cocktails and food at the restaurant.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Olivier_Luxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 8 September 2012

This JW Marriott had great staff and service; dining area and lobby recently upgraded and sparkling but our room was a bit dated and the chairs and carpet were stained and in need of cleaning/replacement. Also our A/C unit over the entrance hall leaked water down the walls and no one came to check it after we notified the front desk for the rest of our stay (3 nights). The beds were comfy and bathroom had two showers and plenty of towels. We found a used hotel bathrobe hanging in the closet and the maid left our room unlocked two of the three days we were in the room. I reported this to the housekeeping dept. after the first time it happened but it was left unlocked again the following day. The front desk were helpful and friendly with suggestions for dinner and activities. The dining experience was very nice and the food and drinks excellent. The pool on the rooftop is badly in need of upgrading; particularly the jacuzzis. There are nice chairs and tables in this area but the pool and spas are uninviting. Our room was more than 500.00+/night and should reflect that price. The hotel is in the best possible location for enjoying the beach and boardwalk.

  • Stayed June 2012, travelled with family
    • Value
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Helpful?
Thank June O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Marcos, California
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 6 September 2012

With Marriott predictability it is a nice hotel in a great location. Walking distance to most everything you need in Cannes. The fitness center is a bit spartan, especially for a longer stay. The roof top pool is nice. The breakfast is good. The hotel staff is wonderful. I have stayed here many times, including last weekend and when I go back to Cannes later this month I plan to stay here yet again.

Room Tip: Definitely ask for an upgraded room. The garden view is fine.
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  • Stayed September 2012, travelled on business
    • Value
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Helpful?
Thank 2000expilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 5 September 2012

The hotel is located on the main drag and a block from the Carlton. We found the rooms were very modern, of a good size and clean. The large bathroom had a bath tub and separate shower. Lighting in the bathroom was also nice and bright. The staff was very friendly – all spoke good English, guiding us on what to see and where to go and eat. Breakfast had a good selection of freshly prepared items and you can either eat inside on the deck area. Only problem is that the hotel no longer has its own beach and the beach area opposite the staff (not part of the hotel) were not friendly (it was 15Eur if we wanted to stay for 1 hour or the whole day, no discount for hotel guests). We walked down towards the beach area run where we paid 3.7Eur for the couple of hours on the beach. Hotel is short walk to one of the best restaurants in the area and also the main shopping area. We were able to leave our car in the car park and walk everywhere for our stay. Highly recommend.

Room Tip: Get either a garden view or city view - will be more peaceful.
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  • Stayed August 2012, travelled with family
    • Value
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Helpful?
Thank LondonLuxTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlboro, New Jersey
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 3 September 2012

This hotel is perfectly situated along the Croisette, allowing you to enjoy all that Cannes has to offer within a short walk. We experienced none of the personnel issues that other reviews cited; in fact, just the opposite - all the staff treated us with efficient courtesy. We never waited for more than a few minutes for service at the front desk, breakfast buffet (which was very good - a highlight of the day was relaxing during breakfast on the outdoor terrace) or concierge (who was always helpful). As a Marriott platinum elite member we were upgraded to a beautiful suite with a magnificent terrace facing the sea. We enjoyed the roof top pool area for a refreshing swim following a day in the sun. The only issue we had was that the air conditioning is just not up to American standards during the heat wave that existed when we were there. Other than that, we enjoyed our stay immensely.

  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
Thank marlboro1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Cannes

Property: JW Marriott Cannes
Address: 50 Boulevard de la Croisette | BP 224, Provence Alpes Cote d' Azur, 06414 Cannes, France (Formerly Palais Stephanié)
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Cannes
#30 Business Hotel in Cannes
#41 Romantic Hotel in Cannes
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Cannes 5*
Number of rooms: 261
Official Description (provided by the hotel):
Nestled between the Mediterranean Sea and the Southern Alps, JW Marriott Cannes boasts an incomparable cultural and artistic heritage. The hotel is located on the former site of the Palais des Festivals, placing it at the heart of a city that steps into the spotlight once a year, when shining stars and international events come together for a film festival that has made Cannes the annual showcase for French elegance. Among its many unique features, JW Marriott Cannes is the only luxury hotel on the Croisette to have its own auditorium seating up to 820 guests. It also offers 16 newly renovated multi-functional and totally flexible conference rooms (including 10 new rooms on the 1st floor). ... more   less 
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Also Known As:
Jw Marriott Cannes Hotel Cannes
Palais Stephanie Hotel Cannes
Cannes Palais Stephanie Hotel
Sofitel Cannes
Cannes Sofitel

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