Location is not what its all about
Location, location, location are definitely the three best things about Le Grand Hotel in Cannes. Having undergone a recent refurbishment, the reception, lounge and other public areas are light and bright with a strong 1970s influence. The rooms are well appointed, clean with comfy beds and if you have a 'superior room' with sea view, the terraces are quite spacious. Air conditioning is efficient but noisy. Sadly that's where the good review has to end. From the moment we arrived, before check-in time, we were greeted (using the term loosely) by receptionists who told us to come back in two hours. Left entirely to our own devices, without even the offer of a cold drink after our journey, we knew were off to a less than brilliant start.
The service in the hotel restaurant at breakfast was average to say the least. The buffet was adequate but certainly not 5 star standard and neither was the service. Attracting attention to order coffee or to attempt to get bowls or cutlery became tedious as was persuading the staff, all gathered for a chat in the kitchen, to replenish food trays left empty at least half an hour before the official end of breakfast service. Not what we would expect from a top hotel in Cannes.
The hotel has no pool and we were very unimpressed to find that beach facilities for residents didn't seem to be discounted despite having been informed that rates were preferential. Service was poor on the beach - loungers were uncomfortable unless you chose and were 'lucky enough' to get a reservation on the exorbitantly priced pier - and in the restaurant. We found a much better beach at the Vegeluna just down the road, less expensive than the Grand and offering far superior service. It's not all negative however - the food was good, once it arrived.
The hotel concierge started off being very helpful and the day after we arrived, we asked him to book a table at a popular restaurant (that we knew very well) for pretty much any evening during our stay. We were then informed that this had been made and was in the diary for the Sunday evening, which of course we were very happy about - until that is we arrived at the restaurant to find it closed. We then had to find another restaurant to take us as 'walk ins' and ended up eating a very average meal on what should have been a special evening.
On our return to the hotel we informed the concierge on duty, who just shrugged, gave us a very weak apology and said there was nothing he could do about it. The following day we were informed that the restaurant was now fully booked until several days after our departure. We were so disappointed that we reported this unhappy experience together with some of the others to the hotel manager, who was more apologetic and attempted to appease us for his hotel's many shortcomings with the offer of a complimentary meal in the hotel restaurant (which we did not accept), a bottle of champagne sent to the room and a small discount on our final bill.
The Grand Hotel has pretentions of grandeur that are neither reflected in its retro 70s decor or its gloomy 70s service levels - I'm afraid it will take far more than a bottle of bubbly to lure us back there.
- Official Description (provided by the hotel):
- A true green oasis on the famous Croisette, the Grand Hotel enjoys a unique, exceptional setting. It is the oldest hotel on the Croisette and it has been completely revamped in 60s style. It is a haven of peace for epicureans. A drink in the bar "Le Cercle", lunch on the huge, spacious terrace or simply relaxing in your suite with its panoramic view of the bay. How good it is to stay with us! ... more less
- Reservation Options:
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- Also Known As:
- Le Grand Cannes
- Hotel Le Grand