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“A very pleasant stay!”

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Hotel Barriere Le Gray d'Albion
Ranked #9 of 126 Hotels in Cannes
Certificate of Excellence
Reviewed 23 July 2014

This Hotel was a very beautiful Hotel. The reception area as you walk in was really nicely styled and lovely to walk through to get into the lift to take you up to your room!
Our room was very nice indeed. View not too bad. On to garden below and overlooking streets and part mountain covered in buildings. Bed was lovely! So cool and comfortable! Had really good sleep the whole stay. Nice spacious balcony! All was lovely and clean. Bathroom too was clean and included a bidet!
The cleaning maid called in to clean twice a day! ? Which was ok but some evenings whilst getting ready to go out you did not need someone at the door or did not need her coming in at all even if you were out! Once a day was enough unless you felt you should request it. Turning the bed down was one thing but annoyingly so she would switch the TV on so that you get back to the noisy thing blaring out soon as you open the door! I asked for this to be stopped but it fell on deaf ears!
Anyway was always nice and clean so I should not complain!
Did not use the restaurant. And sadly no poole.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank teena_marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Directeur général at Hotel Barriere Le Gray d'Albion, responded to this reviewResponded 6 August 2014

Dear Teena_Mar,

Thank you very much for your nice comments. We do our utmost to provide all our guest the best possible experience and it's always a pleasure to share your feedback with the team.

Indeed we provide very nice accommodation and all our rooms are very confortable with large balconies which is unic in Cannes.

Fo your information, a new TV system will be installed later in the year to offer a much better quality service which you have experienced for sure.

Looking forward to welcome you back in our hotel.
Yours sincerely,
Charles Richez
General Manager

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Reviewed 23 July 2014

We travelled to cannes after staying in Monte Carlo. The rooms were nice but didn't have great views from our balcony. We stayed room only and found cafés locally to have sensibly priced breakfasts. To sit on a sun bed on a beach in cannes is quite pricey and costs approx 40 euros a day for 2. I fell the hotel should offer a discount for guests on there own private beach as we found cheaper sun loungers next door in alternative private beach. I would recommend the hotel as paid a good price for a week in July. Cannes is a fantastic place and would recommend to anyone with some excellent resteraunts throughout the resort sensibly priced

Stayed: July 2014, travelled as a couple
1  Thank Rich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Directeur général at Hotel Barriere Le Gray d'Albion, responded to this reviewResponded 6 August 2014

Dear Rich M. ,

Thank you so much for your nice comments which I've shared with the team. We do our best to provide you with the best guest experience to make sure it creates such good memories from your journey in Cannes.
We do have excellent facilities with enjoyable balconies as you have noticed and this is very unic in Cannes.
All private beach charge for sunbeds because we provide there too an excellent guest service. Next time, I would suggest to look at our packaged offers which include sunbeds as well if you wish.
All the team would be very happy to welcome you back.
Yours sincerely,
Charles Richez
General Manager

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Reviewed 10 July 2014

I have stayed at the hotel over a number of years and can recommend the hotel for location and quality. We were lucky to be offered a penthouse suite for our silver wedding anniversary and the service was first class. Would love to return.

Stayed: October 2013, travelled as a couple
1  Thank daves5655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Directeur général at Hotel Barriere Le Gray d'Albion, responded to this reviewResponded 11 July 2014

Dear dave5655,

First of all, let me thank you for having taken the time to let us know about your satisfactionon the Trpadvisor website, and tell you that I do really appreciate it.
Always trying to offer our guests a quality of service worth the image we wish to give, it is certain that your comments pushes us to continue our efforts as it is always encouraging to notice that everyone’s work contribute to make our guests’stay pleasant.
Hoping to have the pleasure of welcoming you again soon at the Gray d’Albion,
I remain,
Yours faithfully.

François PORTIGLIA
General Manager

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Reviewed 10 July 2014

The hotel has a great central location between the boulevard and the shopping street. Is a small walk to the old town centre with al the restaurants. We used the valet parking service (cost the normal daily parking price of €28 a day, but you have the make a reservation in advance ) and thats very handy in busy Cannes. We had a room with garden view with a big balcony. This side of the hotel is very quiet. Room was luxury with 2 bathrobes, iron, safe, hairdryer, minbar, airo, TV, roomservice and a big comfortable bed.
Breakfast is €28 pp, a bit expensive for small eaters like us, so we had a small breakfast outside the hotel. The lobby is beautiful and the the service was friendly but also a bit businesslike.

Room Tip: The garden rooms are quiet with big balcony's
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  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank AngieV2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Directeur général at Hotel Barriere Le Gray d'Albion, responded to this reviewResponded 11 July 2014

Dear AngieV201,

This message to inform you that I carefully read your yesterday's comment you wrote on TripAdvisor after your stay at the Gray d’Albion Hotel.
We constantly do our most to offer a quality of service worth the image we wish to give to our hotel, and I’m happy to read that the service you were given at the Gray d’Albion has been up to your expectations.
Hoping we will have the pleasure of welcoming you again
Best Regards.

François PORTIGLIA
General Manager

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Reviewed 19 June 2014

The reception area is open, clean and the receptionists very polite, friendly and efficient.
The location is fantastic. Three to five minutes walk to the beach, or immediately straight into the shopping area.
The rooms were clean and standard for this size hotel even though we were on the 8th floor in deluxe rooms. A colleague’s suite however was lovely with a large corner balcony and indoor separate seating area.
There were a few things that marred the visit however. The large rooms for training were just too hot and with 70 people inside generating more heat, at times it was uncomfortable. Maybe it was down to the humidity at this time of year.
On two days, any thoughts of a quiet discussion over lunch in the terrace restaurant was shattered by continual banging and drilling as a room refurbishment was ongoing. Yes these repairs etc need to be completed, but not when you know a meeting has a designated lunch hour.
A few of my colleagues also complained that they had asked for different things during the week and that basically they were told no. However I’m not sure what these were or if they were realistic or not.
Main restaurant first morning: At 07:45 there were few spaces, no hot food left and staff trying to keep up and clear tables. It was extremely busy, a mess (bomb site) and only one coffee machine working. Luckily my colleague and I realised we should be in the terrace restaurant for breakfast which was lovely and relaxing with nice food. Well worth the additional 14 euros which is fairly standard now across Europe.
As a couples hotel I would recommend it due to the location etc, just either have breakfast out in one of the many bars/cafes or use the terrace restaurant. For meetings the rooms are spacious, the projection and auditory capabilities very good. In addition the coffee and pastries very nice.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Geoff36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Directeur général at Hotel Barriere Le Gray d'Albion, responded to this reviewResponded 20 June 2014

Dear Geoff36,
This message to inform you that we carefully read your comments you wrote on the TripAdvisor website after your seminar at the Gray d'Albion Hotel. We thank you for your positive remarks about the service you got during the days you spend at the hotel.
Nevertheless, I want you to know that we consider your comments very seriously and use them to take the necessary steps to improve and reach an irreproachable level of service, which obviously, has not been fully the case this time. Measures have been taken to remedy those failures. Usually, the quality of service of my hotel is held in good quality but, this time, it has not been at the level of its reputation..
However, I hope you will still trust us, remain a guest of our hotel, and that we will have the pleasure of welcoming you again for leisure or business.
I remain,
Yours faithfully.

François PORTIGLIA
General Manager

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Reviewed 16 June 2014

My wife and I have just returned from yet another holiday at the "Gray" as usual we were treated as friends from the moment we arrived to the moment we left. We were upgraded to a "deluxe" room which has spoilt us for the future!! As soon as one walks into the hotel the reception and concierge area was pristine and the flower arrangements are as always beautiful. We could stay at any hotel in Cannes but we would not think of staying anywhere else. We feel the "Gray" is like a second home to us, not only for the welcome but also the location, which is fantastic. A special "thank you" to all the staff and we look forward to returning in September.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BAZ516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Directeur général at Hotel Barriere Le Gray d'Albion, responded to this reviewResponded 20 June 2014

Dear BAZ516,
We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the Gray d'Albion Hotel -Cannes.
We also want to thank you for your loyalty to our hotel.
Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.
We look forward to the pleasure of welcoming you back to the Gray d'Albion.
With all our very best regards

François PORTIGLIA
General Manager

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Reviewed 10 June 2014

Good location. Reception Area inviting and receptionist friendly and helpful. Room on 3rd floor average for 4 star hotel. Carpet badly stained. This was reported 4 times in the first 2 days of our 5 day visit and nothing was done so gave up complaining. Brown water in bath one evening. No apologies for inconvenience but was told to run water for 10 minutes and it would become clear. Breakfast not bad but crockery mugs dirty 2 mornings out of 5. Once again no apologies. Do not think we will return.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Directeur général at Hotel Barriere Le Gray d'Albion, responded to this reviewResponded 12 June 2014

Dear Anne B,
This message to inform you that I carefully read the comment you wrote on Tripadvisor after your visit at our hotel.
We constantly do our most to offer a quality of service worth the image we wish to give to our hotels, and I regret that the service you were given at the Gray d'Albion Hotel has not been up to your expectations.
I want you to know that we consider your comments very seriously and use them to take the necessary steps to improve and reach an irreproachable level of service, which obviously, has not been the case this time.
Measures have been taken to remedy those failures. Usually, the quality of service of my hotel is held in good quality but, this time, it has not been at the level of its reputation..
However, I hope you will still trust us, remain a guest of our hotel, and that we will have the pleasure of welcoming you again.
Best regards

François PORTIGLIA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Barriere Le Gray d'Albion

Address: 38 rue des Serbes, 06406 Cannes, France
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Cannes
#6 Romantic Hotel in Cannes
#6 Family Hotel in Cannes
#7 Business Hotel in Cannes
#7 Luxury Hotel in Cannes
Price Range: £86 - £617 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Barriere Le Gray d'Albion 4*
Number of rooms: 200
Official Description (provided by the hotel):
Ideally located in between the sea and the shopping artery of the most prestigious stores of Cannes, the Hôtel Barrière Le Gray d’Albion is a trendy haven of peace with a warmly atmosphere. Renovated in a contemporary style, the Hôtel Barrière Le Gray d’Albion excels at welcoming its guests in its 200 rooms and suites where you will be pampered by our teams. The hotel resembles the Cannes’ atmosphere: bright during the day and shiny at night. Discover the sunny delights in its two restaurants: taste the most subtle alliances at “La Terrasse du Gray” or typically Mediterranean flavours at the restaurant of the private beach on La Croisette. Let yourself be carried away by the Bohemian-chic ambiance of the private beach, its Summer parties, colourful cocktails and nautical activities. At any time of the day, the “Jane’s Bar” is the ideal place to meet up. And for sport sessions, enjoy the intimacy of the brand new fitness centre of the hotel. A stone’s throw away from the hotel, between the azure of the sky and the blue of the sea, be tempted by some green. Just a short walk away, you will swing on the best greens of the French Riviera. ... more   less 
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Also Known As:
Hotel Gray d Albion
Gray d Albion Hotel

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