I was a guest at the Majestic Barriere in Cannes on June 3. I had been looking forward to staying in the hotel. Unfortunately my excitement turned to disappointment as the room I was given looked dirty with marks on the wall and paint cracking on the wardrobe doors. The Majestic Barriere is a five star hotel and this room was not in a good condition. This room was 512.
The weight scales in the bathroom did not function. It would not work. Also after many attempts the TV was not working. I was tired from my travels and I decided to have some rest in bed. I asked for a king room and I noticed the bed was 2 single beds pushed together. This is very uncomfortable to sleep on as the bed moves apart and there is no real layer on the mattress apart from the mattress protector.
Two singles beds do not suffice for a king bed. Soon after laying in bed one of the beds wheels fell off and the bed was lopsided. I tried to fix this myself but I couldn't attach the leg to the bed.
At this time I called guest services to have someone come to help me fix the bed and television. The telephone operator advised me that he would send someone to fix the room. I went to La Plage and spent a few hours relaxing there. I had to spend 29 Euro for a sunbed as I couldn't rest in the room. The room smelled like the fragrance from the lobby. The whole hotel smells like the Foquet fragrance.
This fragrance was starting to give me a headache. If I had known that the hotel was going to smell like a perfumery I would have stayed away. After a while the smell is quite powerful and there was no where to escape it in the hotel.
When I returned to my room I was very disappointed to find that my bed was still unfixed. I had been away many hours and I wanted to go to bed. Once again I called guest services and asked for someone to come fix my bed. I was advised that someone would be at my room very soon.
I waited in the room. Not able to watch television as it still was not working. The room fragrance was making my head sore. It began to irritate me. I was very agitated that the service was so terrible in this hotel. It is a five star hotel and I am left waiting over 5 hours to have someone fix the bed?
I called guest services, yet again. This time I could hear some men talking and laughing before the operator bothered to address me. I had explained that I needed to go to sleep and i wanted the bed to be fixed. I paid over €220 and I wanted to sleep in the middle of a king bed for that price. The man on the phone laughed and once more said that someone would be at my room soon.
By this time I was so frustrated and angry. In addition to this, my head was aching as that fragrance was irritating me. It's not even a subtle smell. It is potent! I went for a walk to calm down. When I returned to my room I found the bed was fixed. The bedside table was moved away from the bed and no one bothered to neaten it up again. The television was fixed but by this time my headache was very terrible, caused by an awful mix of frustration and the irritating fragrance. I had called reception to speak to a manager to make a complaint.
The duty manager was very polite. I was advised I would have a new room. I had a drink at the bar while the new room was being prepared. I was slightly happy to be upgraded to a suite with a terrace, room 249. The terrace was nice to get fresh air away from the fragrance of the room again. Although I was on the second floor and I could hear the loud diners at the poolside restaurant. My plans for the evening were RUINED by your incompetent staff.
My initial room and bed could have been fixed quickly and I could have enjoyed my night out in Cannes. I live in Australia, I don't get to Europe very often, mainly because of the price and I have limited time when I do travel due to work commitments. So when I do come to Europe and I have one night to enjoy Cannes I don't want my night to be ruined by a hotel that is meant to have a good reputation, is still expensive and absolutely stinks.
My frustration continued when I checked out. There was a €304 charge on my room account that was not mine. I was told this was a charge for breakfast. What did I eat for €304? This incorrect charge was removed. The whole checkout process took around 25 minutes. Way longer than it should have. I then asked another receptionist a question and she advised me there was a €42 charge on my account that was outstanding for wine from the mini bar. I never used any of the overpriced minibar items. Again this was incorrect and removed. I thought i was being pranked as this seemed like a complete joke!
So I feel there are many issues that need to be addressed for the comfort of future guests. I have never been so annoyed by bad service like I was in this hotel. This really did ruin my time in Cannes.
I could have chosen to stay at any of the other lovely hotels in Cannes but I chose to stay at the Majestic Barriere. I feel on this occasion I should have chosen the Carlton. I know errors sometimes occur, that is normal, everyday life but over the last two days at this hotel there were too many errors and service issues to ignore. This has left me upset with a headache and 2 days of my holiday ruined. When i emailed the hotel asking for a refund, i was told that i would only be able to be upgraded (subject to availability) on my next visit. Quite funny to think that i would return to the hotel again after this comedy of errors! one cocktail and upgrade does not fix 2 ruined days of my holiday.
I am still waiting after a few weeks to hear back from the manager regarding the refund as i have emailed the hotel again. Please be cautious about booking this hotel if you are irritated by overpowering fragrance.
The buffet breakfast was superb but it should be for the price.
- Official Description (provided by the hotel):
- The Majestic Barriere, icon of elegance and luxury, welcomes you into a world of refinement offering all the comfort of a legendary luxury hotel. The Majestic Barriere has a new look. Fully refurbished this winter, the hotel lobby and all of its rooms, suites and corridors reflect the latest trends bringing together luxury, tradition and modernity. In the near future, the Majestic 2010 will open a new wing, an extension of the existing hotel. ... more less
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- Also Known As:
- Majestic Barriere Cannes Hotel Cannes
- Majestic Barriere Hotel Cannes
- Cannes Majestic Barriere Hotel