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“Sleeping and waking up with the trains”

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Grand Hyatt Cannes Hotel Martinez
Ranked #19 of 126 Hotels in Cannes
Reviewed 17 January 2013

Been there in December, during ILTM fair. Got the worst room possible. The room was described as having a city view, in fact it was a back-yard view with the exclusive view to the trains passing by.
Every morning the terrible noise strated at about 6am - deliveries to the hotel, garbage pick up etc. Special surprise were trains passing by every ten minutes. No sleep after 6am! The thing is that about 50% of the rooms was of that sort. Shame!!
All other thing were of average level, definitely not 5*

Room Tip: Book room only with the sea view.
See more room tips
  • Stayed: December 2012, travelled on business
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Thank Dilondvik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded 27 January 2013

Dear Madam, Dear Sir,

We are deeply sorry to read your comments of your disapointment while staying with us and please accept our most sincere apologies for not having fulfilled your expectations.

We have taken good note of your remarks concerning the room location and overall facilities of the room , your comments have been transmitted to the chief of Department concerned and corrective actions will be taken where appropriate.

We allocated you a room respecting the category reserved. Again please accept our apologies for this mishap.

The constant renovation of the hotel is our main concern, and we are pleased to inform you that we have completed the refurbishment of 45 rooms. In addition, another rooms will be renovated during the following year.
.

For your next stay, please contact our reservation department and we will make sure to propose you a room corresponding to your expectations.

Please rest assured that the comfort and the satisfaction of our guests are our first concern.
We would like to thank you for your understanding and for helping us to improve the quality of our service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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631 - 637 of 1,844 reviews

Reviewed 8 January 2013 via mobile

Although the rooms could be a bit more modern, the location on the croisette is glorious, and of cause the ambience is one of sophistication... You cannot help but feel as tho it is the best place to stay in Cannes. Nice beach as well.

  • Stayed: July 2012
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1  Thank Gemsholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amvmartinez, Responsable relations clients at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded 16 January 2013

Dear Madam, Dear Sir,

We are extremely pleased to hear that you enjoyed your stay at the Hôtel Martinez.

We will share with all our staff your positive comments. Your satisfaction is an encouragement in the pursuit of making each stay a memorable one.

However, we have taken good notes of your remarks. We thank you for your understanding and for helping us to improve the quality of our service.

We look forward to welcoming you again to the hotel Martinez and we present you with our best regards.

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Reviewed 31 December 2012

Our first time in Cannes and we were advised by friends to visti Hotel Martinez. We decided to pop into the beach bar for a drink and light lunch. We were totally ignored by all Bar Staff for about 10 minutes even though they were not busy. It was their last day of opening the beach bar. We had to ask a member of staff for a menu non was given. We waited a further 10 minutes and decided to leave. All in all we waited for 30 minutes - I am sure this cannot be their standard. I found the level of service non existent. As we were leaving not one member of staff who were doing nothing enquired if everything was fine. I decided to mention this to a Manager and although she was very apologetic and did offer us a drink the damage was done. We left and will not return. Maybe our expectations were too high!!! or their staff need a great deal of training.

Stayed: September 2012, travelled on business
3  Thank aph130761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amvmartinez, Responsable relations clients at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded 16 January 2013

Dear Mrs, Dear Mr;


We are sorry to read your comments of your disappointment while staying on the Z- Plage , the private beach of our hotel. Please accept our most sincere apologies for not having fulfilled your expectations, this time.

Your comments have been transmitted to all Departments concerned and corrective actions will be taken where appropriate.

Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation. We thank you for your understanding and for helping us to improve the quality of our service.

Once again, let us express to you our most sincere regret for not having met your expectations and we hope these incidents will not prevent you from returning to the Beach of the Martinez.

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Reviewed 31 December 2012

Went after Xmas , reasonable value for money , room was clean , great service from staff , concierge etc , the location is great , Cannes offers a variety of options , 1st class Shopping , restaurants and bars at all levels , class , glamour , culture and fun , nearby you can visit a lot of places ; this time we visited St Paul de Vence again and there is a great atmosphere in the winter . back to the Martinez , the hotel is the best you can stay in Cannes , staff is friendly and very professional . weather helps too , we were lucky to spend our time with 15-18° C .

  • Stayed: December 2012, travelled on business
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Thank Cyroh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded 2 January 2013

Dear Guest,

Thank you for sharing with us your experience. Indeed the weather is still exceptional !
We are looking forward to the pleasure of welcoming you back to the hotel Martinez.
Best regards and happy New Year.

Karine, Guest Relation Manager

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Reviewed 31 December 2012

Outstanding service between Christmas and New Year. We did not experience high prices - the season offered good promotions, and I'm glad we chose this hotel for our first stay in Cannes. Our room was not one of the renovated ones, and yet it was outstanding. The staff was very attentive, even though our room was not a top-level one. Thank you.

  • Stayed: December 2012, travelled as a couple
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Thank archippus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded 2 January 2013

Dear Guest,

We would like to thank you for taking the time to leave your comment after staying at the Martinez.
We are extremely pleased to hear that you enjoyed your stay with us, in Cannes.
We will share with all our staff your comments. Your satisfaction is an encouragement to us in the pursuit of making each stay a memorable one.
We are looking forward to the pleasure of welcoming you back to the hotel Martinez.
Best regards and happy New Year.

Karine, Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2012

Went there during Lions Festival, therefore, a room with lateral view to the sea was 850 euros per night. The room is average size for the price, according to european standards (rooms tend to be small there). Everything was spot-less and clean, and service was good.
You need to pay equally sky-high prices for everything: breakfast, room-service, mini-bar. Prices are reasonable, if you consider the room cost (although 10 euros for a 250cc coke is high!).
Location can't be better: on the La Croissette Blvd, in front of the beach and at reasonable walking distance of all main attractions in Cannes.

Next year we will check another hotel, to see if we find a more reasonable value for money alternative.

  • Stayed: June 2012, travelled on business
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2  Thank ignaciov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded 2 January 2013

Dear guest,

We would like to thank you for taking the time to leave your comment after staying at the Martinez.
We will share with all our staff your good comments. However, we have taken good note of your remarks concerning prices. We agree that during congresses like the Cannes Lions, prices are higher.
We are looking forward to the pleasure of welcoming you back to the hotel Martinez, maybe during another period.

Best regards and happy new year

Karine
Guest Relation Manager

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Reviewed 20 December 2012

Like the American tv show, you want to go to a place where everyone knows your name. It an added touch to walk in to a hotel and be greeted by name. My room was clean and well appointed. The concierge was helpful with directions, suggestions and the like. I recommend the restaurant Le Palme D'Or for a world class meal.

I swear that some of the people who write reviews here are either hopelessly incompetent or must be smoking crack. For the guy who had water issues...ask for another room! Idiot...marble tends to be cold and I don't necessarily expect heated floors

  • Stayed: December 2012, travelled solo
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2  Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded 21 December 2012

Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.


Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.


We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Cannes Hotel Martinez

Address: 73 boulevard de la Croisette, 06400 Cannes, France
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Cannes
#11 On the Beach Hotel in Cannes
#17 Luxury Hotel in Cannes
#23 Business Hotel in Cannes
#26 Family Hotel in Cannes
#30 Romantic Hotel in Cannes
Price Range: £167 - £632 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Cannes Hotel Martinez 5*
Number of rooms: 409
Official Description (provided by the hotel):
As part of our renovation program, our hotel will be closed to the public from October, 30th, 2017 to March, 4th 2018. The entire property, public areas, rooms, restaurants & bar, meeting rooms, spa will be closed during this period. Looking forward to welcoming you on March, 5th, 2018. Situated on the exclusive Boulevard de la Croisette, overlooking the Mediterranean Sea, the Grand Hyatt Cannes Hotel Martinez is one of the most iconic hotels on the French Riviera. Built in 1929, this legendary Art Deco hotel has 409 elegant rooms and suites, including a 1 000sqm Penthouse suite with breathtaking views over the Bay of Cannes. Renowned for its exquisite gourmet cuisine, the Grand Hyatt Cannes Hotel Martinez boasts a variety of restaurants including the only 2-Michelin star restaurant in Cannes. During summer, the iconic Zplage private beach offers a beach club with a large pier, a bar and a restaurant. Leisure and activities include a spa and a fitness center. ... more   less 
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Also Known As:
Martinez Hotel Cannes
Hotel Martinez Cannes

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