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“Unhelpful,Unapologetic, poor service and housekeeping issues”

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Ibis Cannes Plage La Bocca
Ranked #74 of 126 Hotels in Cannes
didcot
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Unhelpful,Unapologetic, poor service and housekeeping issues”
2 of 5 bubbles Reviewed 27 June 2013

Stayed for 1 night with a colleague on business trip, having used this hotel before on a similar trip. On arrival to his room, my colleague discovered he had no towels. Rang down to reception to point this out and was told to come down to reception and get some. His room was on the 7th floor! In room they have a card which states that any problem you have would be resolved in 15 minutes if not you will be their guest. 25 minutes later he and I stopped at reception to point out there were no towels still and their advert advertised the fact of resolution of problems within 15 minutes. The receptionist became quite animated and said we were trying to get a free room. Explained that this was not the case but simply wanted to make a point that they shouldnt make claims they cannot fulfil. She said she was the only member of staff on duty and implied that she could not bring towels up to the room. We said guests should not be expected to make the effort to get towels from here they should be delivered!
Advised here we were going out for a walk in the vain hope that whilst we were gone the towelswould appear but alas on our return we stopped at reception and waited for 5 minutes but there was nobody there. My colleague went up to his room and there were still no towels. He rang down to reception and the girl answered. Shw was told there were no towels again and again she said he would have to go down and get some from her.He said that we had been waiting at reception for 5 minutes and there was nobody there. He came down in the lift and she was waiting at the entrance with towels and for the first time apologised. Not good enough too little too late!!
In addition, we later realised that I had no Hand towels or bath mat and both our beds had been made wrongly with no cover on the duvet(unhygienic) and was placed on the bottom sheet with the top sheet over it.
Clearly they have a problem with housekeeping !
At checkout the following morning we expressed our displeasure at the level of service and lack of hygiene. An elder lady at least apologised and showed some empathy and offered a 10% discount on a total charge of our stay of 202Euros but we still had to pay for parking.
Expect better from this standard of hotel and if it were not for suitability would seriously consider not staying there again or indeed any Ibis particularly in France.

Room Tip: Check towels and how bed is made !!
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lepuy-hotels, Gérant at Ibis Cannes Plage La Bocca, responded to this review, 1 July 2013
Sir,

I am sincerely sorry for the benefit we provided you during your stay at ibis Cannes La Bocca and please accept our sincerest apologies.
During your stay we had a serious problem in delivery towel, quilt, without being able to remedy quickly. The company providing this pestation being closed.
So we face due to an exceptional situation.
I can assure you that all measures have been taken at the level of the society, but also the hotel staff to prevent this from happening again.

Again, please accept our apologies and hope to regain your confidence on your next stay on the Riviera.
Sincerely.

J.F. BOUCHÉ
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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185 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
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English first
Lyon, France
2 reviews
5 of 5 bubbles Reviewed 12 June 2013

Fantastic service. Staff were so friendly and helpful. Rooms were nice and cleaned well. great location with buses very handy to get into main centre.
Enjoyed our stay and would recommend it to anyone.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Lyon_FranceClappo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Croydon, United Kingdom
Level Contributor
371 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 bubbles Reviewed 8 June 2013

I needed a hotel room for my last night in Cannes. The Ibis Plage La Bocca seemed reasonably priced. It is a bit away from the centre of Cannes, Too far to walk, but there are bus services running past the hotel. You can get to the centre of Cannes for Euro 1.50. The staff were pleasant. The room was small, even for an Ibis. Clean and all the basics were there, but I am happier with a little higher standard. They have a two tiered internet in room. Basic service is free, but higher capacity (suitable for streaming video) incurs a fee. As I often say I don't appreciate paying extra for internet access. Another thing I didn't like was that there were no power sockets close to the bed.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 16 April 2013

Cannes is one of the most majestic towns in the world. It has beautiful restaurants and bistros, wonderful views and some very good, but expensive hotels. On the budget end of the spectrum, many of the hotels are owned by locals who give you the basics but nothing more. The Ibis chain is very budget oriented. That should not mean cheap, but accommodating. However, at this Ibis in the La Bocca section of Cannes, about 7 km from the main area, and about an hour's walk, or 20 minute cab or bus ride, the hotel is not accommodating. The rooms are very small. The staff are not very helpful. When asking for extra towels, for example, I was asked "why?" Why? Because there was one towel in the room. Why would a hotel manager or front desk clerk ask such a thing.

While the room was clean, there were no hangers, so, after calling again to ask for hangers, I was told to come down and get them. I don't recall ever experiencing a disconnect between the hotelier and guest at any budget or business hotel.

The beds and pillows are not comfortable. The pillows were hard; the mattress was soft. There are no amenities. In keeping their expenses low, the hotel provides liquid soap/shampoo by the sink and shower.

The hotel was a distance to the local of the convention center, so while it wasn't convenient, the hotel experience could have made the overall trip more accommodating.

If one is looking to stay on a budget there are much better centrally-located hotels/motels in the center of Cannes.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanBernTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cannes hotels

Tumbulgum, Australia
Level Contributor
94 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 3 March 2013

We've stayed in the Ibis chain of hotels throughout France and this was our last one. We were pretty glad to have the episode finished. As far as value for money, they're JUST ok. This hotel at Cannes Plage La Bocca is located approximately one hours walk from the centre of Cannes. It isn't a bad walk along the Promenade but it's a long one. We only stayed here for one night and were relieved of that because upon arrival, we had no towels at all in the bathroom, we had to go down to the reception and ask for towels another 2 pillows and some cups (none in the room). The air conditioner was the first one in the entire hotel chain to actually work, which was a welcome change and in the separate toilet, it looked like the tiles at the back of the toilet hadn't seen a scrubbing brush in about a year. The hotel is very dated and the bed was hard and uncomfortable. Won't be returning.

Room Tip: 5.50 euro per night for parking also
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eyeball09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lepuy-hotels, Gérant at Ibis Cannes Plage La Bocca, responded to this review, 6 March 2013
Dear Madam,
It is with great interest that we read your comment. I deeply regret the problems you encountered during your stay.
The takeover of a business is always laborious as we apply from the beginning of the year to regularly check the rooms
available to our customers. It seems that this is not enough, so we will redouble our efforts.
Regarding bedding, it is planned to change this month. It should meet the expectations of customers.
Please again accept our apologies for the problems and hope to welcome you again at ibis Cannes la Bocca beach.
Regards

J.F. BOUCHÉ
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
1 review
4 of 5 bubbles Reviewed 18 September 2012

The place is amazing comparing to the prices, clean, and near the beach. far from the crowded city center of Cannes. and 10 mins walking to it. The staff are helpful and handy. What do we need more? :)

  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wazayfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Level Contributor
134 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 bubbles Reviewed 12 July 2012

having no real experience of Ibis hotels, but believing them to be a fairly reliable chain offering a decent standard, this was a real disappointment. first room we were given suffered from a distinctly unpleasant smell . the receptionist, who was really nice, transferred us to a much better one, which although clean was pretty basic and in need of a makeover, particularly the bathroom with it's broken tiles. had it not been the end of a long day's driving we would have looked around for something better. on the plus side it was quiet, and two minutes walk from the beach, with some excellent restaurants nearby.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigcheuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Cannes Plage La Bocca

Property: Ibis Cannes Plage La Bocca
Address: 23 avenue Francis Tonner | La Bocca, 06150 Cannes, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#22 On the Beach Hotel in Cannes
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Cannes Plage La Bocca 3*
Number of rooms: 53
Official Description (provided by the hotel):
« Waterfront », ideally located 100 meters from the la Bocca beach, in a quiet street, 10 minutes from the Palais des Festivals and the Croisette, The Ibis Cannes Plage la Bocca hotel accommodates you in a quiet and welcoming setting. The Ibis Cannes Plage La Bocca hotel will meet your requirements for your business and seminar stays, or just to relax for a week-end and longer stays. Ideal depature point to discover Cannes and its region. ... more   less 
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Also Known As:
Ibis Cannes Plage La Bocca Hotel Cannes

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