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FellowTraveler823500
Bristol, United Kingdom

Fabulous hotel

Review of Hotel Carolina
5.0 of 5 bubblesReviewed 8 May 2019via mobile
Great cosy room with blackout curtains + soundproof window high above the pedestrian street. Only 3 streets from the beach + near the Station + cafes. Clean + very comfy bed with dim lights. Loved the staff too. Thank you!
Date of stay: May 2019
Trip type: Travelled as a couple
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7 - 12 of 214 reviews
Reviewed 11 April 2019

This hotel is liable to cancel your booking at short notice - even if you have booked 6 months in advance and paid upfront. I would recommend trying a different hotel for your stay. It also took one month to get a refund for the cancellation. Looking through other reviews this seems to be a common occurrence! Don't risk it.

Date of stay: March 2019
  • Trip type: Travelled on business
    • Service
Thank danbB9817ZK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2019

I booked this hotel through Hotels.com for June 2019 and received a confirmation email that they would be charging me €600 for a confirmed stay that could not be cancelled. Later that week I was charged €2,000 and then a week later €5000. I have not been able to get any response from the hotel via email or phone calls, despite calling every day twice a day.

Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank bumblinabumblina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 March 2019 via mobile

I booked a room for three nights for a conference six months ago via Expedia. Five days before my trip, I was contacted by Expedia who informed me Hotel Carolina had closed and my booking was cancelled. After a mad panic to find an Air BnB, I go to the hotel out of curiosity and find it open with guests there. Clearly they had a better offer and dropped my booking to cash in.

Avoid at all costs especially in conference season

Date of stay: March 2019
Trip type: Travelled on business
Thank 527karla
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2019 via mobile

We tried to check in early but were told that our 3 rooms would be ready from 2 o’clock by a very rude, not helpful and impolite person in the reception.

When we came back 3 hours later our rooms were suddenly gone due to double booking.

Due to big conference in Cannes it was quite obvious that they simply had given our rooms to someone who paid more. Shame on you.

Even worse the receptionists attitude was rude and unhelpful. We were simply left on our own without any help.

We didn’t see the rooms but the reception areas seemed dirty and untidy with a strange smell.

The “ breakfast room” was connected to the reception and was practically 3 tables.

Do yourself a favor. Avoid this hotel.

Date of stay: March 2019
Trip type: Travelled on business
2  Thank henriks868
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2019

This hotel twice tried to take funds from my partner's card without authorisation, luckily the bank managed to contact us to advise. When questioned they never replied to any of my emails / calls!!!!! We ended up cancelling our booking and so glad we did going by other reviews!!!

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank Jadel1912
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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