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Reviewed 2 September 2016

Stay here every year during the Cannes Film Festival, and with its oversized rooms, great continental breakfast and location within walking distance to the Palais, the Casino's, shops and restaurants it is a perfect off the croisette hotel. Some people may prefer to stay on the beach and pay a premium to do it but if you are cost conscious, dont mind a little walk and like consistency, this is your hotel. The bathrooms feel little like being on a cruise ship but have the toilet in one room and the tub and shower in another, perfect for families or for sharing. Also have multiple beds and a large work/dining desk, a small fridge, microwave and wetbar for making coffee.

Staff is amazing, speak multiple languages and the hotel is part of the novotel chain so they have standards for service which in europe is important because you never know what you you are going to get. Great hotel for Families.

Room tip: Ask for a room facing the street, You won't get extra noise but you can get a nice cross wind when opening your windows,
Date of stay: May 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank BostonJeffK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this reviewResponded 7 September 2016
Google Translation

Cher JEFF K,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Suites Cannes Centre.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Cher JEFF K, en l’expression de nos sentiments les meilleurs.

Patrick Surault
Directeur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2016

This hotel is very functional and everything works well. Although the location is not very near the beach, it was very nice place to stay and the room was good size and comfortable & clean.
There were everything you need in the room. Perhaps not so romantic or greatest design, but very practical. Value for money was good.
We enjoyed our stay at the hotel and we thank all who served us so well.

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Riitta S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Patrick S, Responsable relations clients at Novotel Suites Cannes Centre, responded to this reviewResponded 7 September 2016

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Patrick Surault
Manager

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Reviewed 15 August 2016

We visited Cannes for 4 nights during August. The hotel was in a good location, 5-10 minute walk from the train station/beach shopping area, the room was so big for just the 2 of us. The air-con was so good after a hot day, good WiFi, only 1 fresh bottle of water each day which was odd at there was 2 of us!

There was only 1 lift, which made it a little slow, sometimes we used the stairs as they were quicker.

Reception staff were friendly and welcoming, although very unusual set up as you walked in! But they spoke good English and even corrected us on our false use of French which was good, that could have been embarrassing!

All in all very ideal for a stay in Cannes - ideal if this is your first time to go and have no idea where to stay!

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank TravellingCH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this reviewResponded 7 September 2016

Dear TRAVELLINGCH,

We very much appreciate your comments regarding your stay at the Novotel Suites Cannes Centre.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Patrick Surault
Manager

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Reviewed 2 August 2016

Room smelled. Poor service. Do not confuse this Hotel with a traditional Novotel offering. Cot beds were given to us when we were specifically promised beds.
The location was the only saving grace. Not recommended.

Date of stay: June 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank cwaterman8
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this reviewResponded 7 September 2016

Dear CWATERMAN8,

Thank you for taking the time to tell us about your experience at the Novotel Suites Cannes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2016

Hotel is excellent at the price being low compared to other hotels in Cannes. They serve a good breakfast with eggs, croissants and plenty of coffee.
If you go for a suite, you get a small kitchen as well as a dining table in case you want to take lunch in-house.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank ThePaleface
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this reviewResponded 1 August 2016

Dear ThePaleface,

We very much appreciate your comments regarding your stay at the Novotel Suites Cannes Centre.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Patrick Surault
Directeur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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