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Akanksha B
New Delhi, India

Excellent hotel!!!

5.0 of 5 bubblesReviewed 16 Aug 2017via mobile
This hotel is the best choice if you want to choose a hotel with a spacious room size in cannes.. walking distance hardly 100 steps from the train station.

We were pleasantly surprised to see the room size. It was humongous as compared to the general room size in europe.. also there are two extra beds in the room so it can accommodate 4 people in the room easily..these suites have microwaves as well and a separate loo for bathing and separate for loo..so convinient. ..
Definitely we chose the right place for our trip. ..excellent choice!!!!
Date of stay: July 2017
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this review
Responded 2 Sept 2017
Dear,

We very much appreciate your comments regarding your stay at the Novotel Suites Cannes Centre.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Patrick Surault,
Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,216)
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Reviewed 10 August 2017

Great hotel central location with big rooms well Cleaned and very friendly staff who seemed liked Their Jobs , good breakfast. iim à returning custommer and would come back again ond thing se missed was something we coued dry our wet towels. Parkining was avaible under the hotel
RB

Rb

Room tip: Suite 3pers
Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
Thank Radde B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this reviewResponded 15 August 2017

Dear Madam, Dear Sir,

We very much appreciate your comments regarding your stay at the Novotel Suites Cannes Centre.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

Why we find ourselves in a Novotel once in a while is because we know what to expect. Travelling as a family of three including a twelve year old we need a bit of well sesigned space and a good extra bed. This Novotel gives that, nicely situated, with the sea at an easy 15 mins walk. Good atmosphere. Minus perhaps a lack of space in the lobby, and for sure the elevator/lift which is too small given the demand. A breakfast is served which we did not take given the boulangerie nearby. Their croisants however could be improved upon.
Good rates, also in high season. In all recommended for a few days of charming Cannes.

Date of stay: July 2017
Trip type: Travelled with family
Thank Ennea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick S, Responsable relations clients at Novotel Suites Cannes Centre, responded to this reviewResponded 9 August 2017

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Patrick Surault
Directeur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile

They were attentive and welcoming at this hotel! 🙂The suite was lovely with a good modern finish- it had a cruise liner cabin feel to it!😄Hotel is very close the train station and about 20 minutes walk to the sea front 🌊.

Thanks for our stay! 👍🏻

Date of stay: August 2017
Trip type: Travelled with friends
Thank Ethelm81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this reviewResponded 9 August 2017

Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Suites Cannes Centre.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Patrick Surault
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

We booked a last minute amazing deal which was 5 nights flights (easyJet) and hotel. The hotel wouldn't light up you're world but as we paid £620 for 3 people all in - it was totally incredible.

Positives

Really decent sized rooms, especially as there was 3 of us, they were also really well cleaned every day

The loo was separate to the bathroom which was nice

Check in and out was quick and trouble free

On a Thursday there is a free 15-20 minute 'Hamas' masssage given by a gentleman who comes to the hotel, you have to book your slot with reception and then he gives the massage down in the dining area ...IT WAS AMAZING!!! The only downer was the hotel did not have his details, which was a shame as my mother wanted to make an appointment to see him

The manager and the staff were really nice and helpful except for one blonde female member of staff who couldn't have been more unhelpful.

Negatives were:

The shower head was a pain as it was a bit broken, and on our last night there was clearly a 'blockage' in the system as the bathroom literally filled with the smell of sewage in minutes which then went into the bedroom. We told the staff when we were going out that evening, this one particular lady on reception was never that helpful and it seems she wasn't really that bothered this time either. She organised for someone to come and spray the room with air freshener - so our last night in the room wasn't very pleasant!

It's advertised on the website that you can bring your food to the eating area downstairs and as we were doing a holiday on a budget we thought it was a great idea.. but it seems you need to also buy: plates, cutlery and glasses/cups as well - the staff weren't delighted if we asked for any of these things apparently they were only for breakfast...so we ate out.

There was great tea and coffee facilities in the room, but they only gave you paper cups to drink out of. Everytime we swiped mugs from the breakfast bar, they would be removed and we would be back to paper cups!

If you're hiring a car, you need to have your wits about tu getting in and out of the car park - you'll be able to see how many people have scraped their car!!

The kids play area is a bit of a joke

The beach is a good 15 minute walk and not 10 like the website said but it is worth it!

I think it's advertised as 4 star, it's definitely a good 3 star not 4

These are all trivialities overall it is a great little hotel and if you get a last minute travel deal you'll be glad to be staying here!

Date of stay: June 2017
Trip type: Travelled with family
Thank Harriet71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this reviewResponded 17 July 2017

Dear Customer,

Thank you for taking the time to tell us about your experience at the Hôtel Novotel Suites Cannes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Patrick Surault
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2017

The hotel is located within a 15 minute walk to the old town and masses of restaurants and bars. It has a car park underneath with hair raisingly narrow turns typical of many French car parks.

The room was huge with a curtain to separate the living area, with the extra bed, from the main bed. Pet peeve - the shower head is lower than 6 feet so a typical adult man has to bend down to get under the water.

Breakfast was a good selection of cereals, pastries, cheese and ham and little fry pans to cook your own eggs and self serve espresso machines.

Date of stay: June 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank rupert g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this reviewResponded 17 July 2017

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Patrick Surault
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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