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rujina67
London, United Kingdom

Basic hotel

2.0 of 5 bubblesReviewed 9 Sept 2017via mobile
This was a very basic hotel. Disappointing for Novotel standards and definitely disappointing for the price we paid. The reception area looks like a nursery with kids pictures plastered all over the walls etc. Very basic amenities. The AC in our room was leaking so we had to change rooms a few days in to our stay.
Date of stay: August 2017
Trip type: Travelled with friends
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Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this review
Responded 14 Sept 2017
Dear guest,

First of all, thank you for taking the time to share your experience with me. I am very disappointed to learn your stay did not meet your expectations.

At Novotel Suites, we strive to provide a superior service experience for every customer. Whatever ages and reasons of the stay, each guest would find a personalized and dedicated service. As you rightly mentioned it, families and kids are at the very heart of Novotel Suites DNA. In this way, during summer and throughout the year, our hotel takes delight of participating to Accor’s activities dedicated to children. During your stay, a drawing contest were over 200 children participated was taking place. Very proud of this success, we display in the main entrance their drawings. This display puts children very proud of their works but I can understand this decoration displeased you.

We would wish to welcome the opportunity to accommodate you again at Novotel Suites when you next time require accommodation in town and thereby have the chance to restore your good faith.

Best regards,
Patrick Surault
Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 2 September 2017

It is close to the center, in one of the main accesses to Cannes.
Large and clean rooms.
negatives: only 1 elevator for the entire hotel. Waiting time, hell.
Breakfast: friendly staff, but insufficient for the whole service. Clean tables, product placement ... food was always missing.

Date of stay: August 2017
Trip type: Travelled with family
Thank Luis B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this reviewResponded 4 September 2017

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Patrick Surault,
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

We came to Cannes for a friends wedding otherwise we would not come to this place but what a pleasant surprise that was. For 100 euros in August in French Rivera you have very practical suite with separate bath and shower and separate toilet too. On top of it you have microwave, fridge and a kettle. I did not find the room as big as other reviewers did. It was just average size room with fitted facilities and the curtain splitting the room.

Double bed is comfortable with the choice of cushions. You can watch the TV while having a bath.

The bus from the airport (56 euros for three) brings you to the hotel de ville which is 15 min walk to the hotel.

It is really well kept, fresh, modern and clean.

The decor is a bit like a hospital, very scando and no pictures. Painfully essential but you have what you need incl safe.

There is a very good hairdresser opposite the hotel who did my wedding hair do in style worth the film festival.

As the train station is so close, you can use it as a base to go anywhere on the French Rivera.

We were pleasantly surprised.

Common areas are not particularly impressive and reception staff is always busy.

The minus of the place is a lift - allow 15 min to get out of your high floor before noon. Each arriving lift will be full of people with their luggage so you won't get on it until third attempt.

They do housekeeping about 2-3 pm so you can sleep long without being disturbed but don't come back before. This is because the housekeeping trolley cannot get on the tiny lift when people use it in a AM peak times.

Elite members are only offered non alcoholic drink for their voucher, which I found unusual for Accor but it was our first time in Novotel Suite.

Cannes will last you for 2 days. Despite the show off, there is pleasant old part worth visiting and decent shopping options but it is not as good as you would expect. Beaches are sandy but two small stretches on the edges are public. The test is private with 60 euro entrance fee. The ones belonging to the hotels are not free even for the guests.

Overall it is worth returning to this Novotel for the value for money and cleanliness.

Date of stay: August 2017
Trip type: Travelled with family
1  Thank pekao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this reviewResponded 2 September 2017

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Patrick Surault,
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile

This hotel is the best choice if you want to choose a hotel with a spacious room size in cannes.. walking distance hardly 100 steps from the train station.

We were pleasantly surprised to see the room size. It was humongous as compared to the general room size in europe.. also there are two extra beds in the room so it can accommodate 4 people in the room easily..these suites have microwaves as well and a separate loo for bathing and separate for loo..so convinient. ..
Definitely we chose the right place for our trip. ..excellent choice!!!!

Date of stay: July 2017
Trip type: Travelled with friends
Thank AkankshaB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this reviewResponded 2 September 2017

Dear,

We very much appreciate your comments regarding your stay at the Novotel Suites Cannes Centre.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Patrick Surault,
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

Great hotel central location with big rooms well Cleaned and very friendly staff who seemed liked Their Jobs , good breakfast. iim à returning custommer and would come back again ond thing se missed was something we coued dry our wet towels. Parkining was avaible under the hotel
RB

Rb

Room tip: Suite 3pers
Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
Thank Radde B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick S, Directeur général at Novotel Suites Cannes Centre, responded to this reviewResponded 15 August 2017

Dear Madam, Dear Sir,

We very much appreciate your comments regarding your stay at the Novotel Suites Cannes Centre.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

Why we find ourselves in a Novotel once in a while is because we know what to expect. Travelling as a family of three including a twelve year old we need a bit of well sesigned space and a good extra bed. This Novotel gives that, nicely situated, with the sea at an easy 15 mins walk. Good atmosphere. Minus perhaps a lack of space in the lobby, and for sure the elevator/lift which is too small given the demand. A breakfast is served which we did not take given the boulangerie nearby. Their croisants however could be improved upon.
Good rates, also in high season. In all recommended for a few days of charming Cannes.

Date of stay: July 2017
Trip type: Travelled with family
Thank Ennea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick S, Responsable relations clients at Novotel Suites Cannes Centre, responded to this reviewResponded 9 August 2017

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Patrick Surault
Directeur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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