I stayed here for 6 days with my colleagues and can only question the star rating.
There were no rules/info in place with regards to room service etc. We basically had to request our rooms to be made up on a daily basis.
The general cleanliness was ok, but the balcony and its furniture was caked in dust and spilt drinks.
The bathrooms were relatively clean, but the maintenance work was not the best. Rubber/silicone bath seals seemed warn and dated. The sink was contineously blocked, up until we removed the temp. plug. (It did not allow the water to fully drain and caused a slow leak beneath the sink, which must have been an ongoing issue, as the wooden shelf below it had bad water stains/damage.
The internet (although freshly installed to be available in every room) was shockingly bad. I was forced to keep the front door of the apartment open to gain some sort of signal. The Wifi was OPEN, this changed though, during our stay and to enable the wifi again, one had to fill in various electronic forms, issuing name, address, emails, telephone numbers, copying verification codes etc. I spent and age attempting this and I'm pretty IT savvy.
I asked the receptionist about a taxi, she informed me one could be booked in 5 minutes.
When I returned a little later to request for one to be called, and reserved for 20 minutes time to take me to the airport, she informed me that it was the week of the Formula1 and I may not even be able to get a cab...? She then denied her previous statement regarding 5 minutes. (I did manage to get to Nice airport just in time though).
On one occasion after struggling to connect to the internet, I spoke to a member of staff, who informed me that the Eza Vista is under new management, so I hope it can only improve, as it does have huge potential.
The 4 star rating is definitely an exaggeration or an easy hand out in France.
The room I was in, in our apartment, had NO WINDOW.. I'm not a fan of aircon, but I wish I had some sort of ventilation in my room. Dry, poky, claustrophobic. Furthermore, the bedding was not great... at all.
Things to improve: Make the beds up, change the bedding (I had to strip mine to get this done) I then ended up making my bed up myself every morning, fix what needs fixing, make sure the patio is clean for when guests arrive. Inform guests of what is expected of them. i.e. where we have to empty the bins when they get full, what are the general rules regarding room service and the cleaning of rooms - are the guests expected to do this?! Keep the reception open longer than what it is and finally, make sure the internet works in every room, as advertised. And please don't just share 1 ADSL line between the entire complex. If one person downloads and uses all the bandwidth, others are unable to access even the lightest of websites. Don't charge as much as you do for the rooms/apartments!
Eze itself is a lovely little place, take a walk through the old part of town.. go see the church and the views above the cemetery - WOW
- Official Description (provided by the hotel):
- Residence Eza Vista, a magical place between Nice And Monaco. Discover our residence, ideally located at the foot of the medieval village of Eze. Blending modernity and tradition fits naturally into this prestigious context.The advantages of Eza Vista will seduce naturally. With private terace for each apartment, a swimming pool with sun beds overlooking the village of Eze, central and panoramic terrace with sea view ... more less
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- Also Known As:
- Eza Vista Èze
- Eza Vista Hotel Èze