On 20-27th July we had planned to stay at Odaly's Residence in Golfe Juan, Côte d'Azur. We have stayed there a few times before as this resort is one of our favorite spots. Our reservation was made as late as Friday July 11th. On Saturday the following day, we regrettably had to cancel our reservation after being notified on my mother's relapsing leukemia and very poor outlook. On that same Saturday I spoke to the concierge who promised and committed to refund the entire amount of EURO 1096 which had been drawn the day before. Later on we were informed that only 25% of the amount was refundable. Despite constant and several reminders we have not been refunded a single cent. My mother passed away end of July. I have been traveling extensively for close to 25 years and have never ever encountered such a greedy and distasteful treatment. The only rationale behind their manners would reasonably be they are struggling, or be close to foreclosure and bankruptcy. To hell with Residence Open Golfe Juan. Pär-Olof Johannesson
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- Also Known As:
- Residences Hotelieres Open Hotel Golfe-Juan Vallauris
- Residence Odalys Open Golfe Juan France/Golfe-Juan Vallauris