We recently visited this Fragonard museum/factory/shop on a recent trip to the South of France. We opted to do the free self tour which consisted of walking by a glass walled lab where we could see various perfume jars in the distance and then an automated soap making machine. There was only 1 employee in the lab who was half-heartedly manning the soap machine which tells me that this is really just a show for tourists.
It was much more lively downstairs in the Fragonard shop where there were many counters displaying the various perfumes. When we were there, there was a large group of Japanese tourists and their excitable/shouty tour guide so that kind of detracted from the experience.
The most annoying aspect of the Fragonard store was the pushy salesgirls who must be on commission. Not only did they not want to let people browse and sniff in peace, they became aggressive if you wanted to buy anything so they could be your "salesperson of record" and thus, I suppose, receive their commission. Even if they hadn't done anything except pester you! Out of principal, once the salesgirl snatched the perfume that I was about to buy up at the counter, I left without buying a thing.
I would recommend the Molinard over the Fragonard experience in case you only have time for one perfumerie in Grasse.
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