Arrived with our group of ten last Thursday for a two night stay. No lunch available , no evening dinner available due to all hotel staff preparing/catering for the local rotary club meeting/dinner that night.
When we approached the hotel manageress to ask to book a table for dinner that evening we were told to find an alternative as they could not cater for us as they had to look after their rotary Club guests.
All of our party were totally disappointed in the treatment from the staff and felt a hindrance in staying here. Most expressed this but no action or apologies were offered.
We chose this hotel due to using the Best Western chain for our business uses. After our experience here we will now be reviewing this.
- Official Description (provided by the hotel):
- The BEST WESTERN Hotel Elixir Grasse, enjoy an exceptional location close to the center of Grasse, just 8.1 miles (13 kilometers) from Boulevard de la Croisette in Cannes, near Nice airport and close to four golf courses. The Cote d'Azur, the French Riviera: its sun, its beaches... and especially its backcountry. Rising from the hills above the Mediterranean is the city of Grasse, the perfume capital of the world. Choose from our Standard Room, Superior Room and Family Room, overlooking the city hill or pool, or our Privilege Room offering a wide range of services. All rooms have air conditioning, satellite TV, Wi-Fi Internet access, safe and bathroom with shower or bath. Start your day with a delicious buffet breakfast with a wide choice of local specialties.Treat yourself for dinner in our restaurant serving traditional Provencal cuisine based on herbs and spices. ... more less
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