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“Great hotel Terrible service”

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Best Western Plus Hotel Elixir Grasse
Ranked #5 of 16 Hotels in Grasse
Reviewed 27 June 2013

Arrived with our group of ten last Thursday for a two night stay. No lunch available , no evening dinner available due to all hotel staff preparing/catering for the local rotary club meeting/dinner that night.
When we approached the hotel manageress to ask to book a table for dinner that evening we were told to find an alternative as they could not cater for us as they had to look after their rotary Club guests.
All of our party were totally disappointed in the treatment from the staff and felt a hindrance in staying here. Most expressed this but no action or apologies were offered.
We chose this hotel due to using the Best Western chain for our business uses. After our experience here we will now be reviewing this.

Room Tip: Find a different hotel!
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  • Stayed: June 2013, travelled on business
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2  Thank Phil E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 - 64 of 231 reviews

Reviewed 18 June 2013

Arrived very late after a delayed journey, but were royally received and registered painlessly by the reception staff. The room was a pleasant, well appointed room and fulfilled our needs well. We got an undisturbed night's sleep..

Breakfast was in the usual basic French style, but entirely adequate, although staffing in the morning was minimal and we were mostly left to our own devices.

If you need to get away sharply in the morning, it's best to do this early, as during rush hour, traffic builds up from the roundabout at the bottom of the hill and tails back right past the hotel entrance. So long delays are possible.

Grasse is the perfume capital of the world and my wife was unhappy, due to our time schedules, she could not explore this aspect of the area at greater length. I was rather less disappointed!

  • Stayed: May 2013, travelled with friends
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1  Thank Lancerlot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile
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Stayed: November 2017, travelled as a couple
Thank stephane o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2017
Google Translation

Room Tip: zéro doute à avoir, une adresse incontournable dans cette région
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  • Stayed: September 2017, travelled on business
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1  Thank didier3112robert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2017
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  • Stayed: September 2017, travelled as a couple
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1  Thank 73-Jeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile
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Stayed: August 2017, travelled as a couple
1  Thank Jean-loup B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017
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  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank gabrielle512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hotel Elixir Grasse

Address: Rue Martine Carol, 06130, Grasse, France (Formerly Mercure Grasse)
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Grasse
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in Grasse
Price Range: £64 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Hotel Elixir Grasse 4*
Number of rooms: 63
Official Description (provided by the hotel):
The BEST WESTERN Hotel Elixir Grasse, enjoy an exceptional location close to the center of Grasse, just 8.1 miles (13 kilometers) from Boulevard de la Croisette in Cannes, near Nice airport and close to four golf courses. The Cote d'Azur, the French Riviera: its sun, its beaches... and especially its backcountry. Rising from the hills above the Mediterranean is the city of Grasse, the perfume capital of the world. Choose from our Standard Room, Superior Room and Family Room, overlooking the city hill or pool, or our Privilege Room offering a wide range of services. All rooms have air conditioning, satellite TV, Wi-Fi Internet access, safe and bathroom with shower or bath. Start your day with a delicious buffet breakfast with a wide choice of local specialties.Treat yourself for dinner in our restaurant serving traditional Provencal cuisine based on herbs and spices. ... more   less 
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