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“Ñot what it used to be”
Review of New Chastillon

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New Chastillon
Ranked #5 of 6 Hotels in Isola
Reviewed 20 February 2014

Currently staying in this revamped hotel. Best described as a prison in appearance. No ski in and out but have to walk down steep steps. No bar or restaurant as before and all the walls are painted gray. The heart and soul have been taken way from this place. No more log fire in restaurant. The only positive thing to say is that there is FREE wifi throughout. Swimming pool is cold and you have to pay extra if you want another towel. Wasn't our first choice this time cos other hotel was fully booked. What dies that say.

Stayed: February 2014
Thank coachmanLuton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 - 51 of 453 reviews

Reviewed 19 February 2014

After a long day of skiing, all we wanted to do was check in, shower, and rest. Unfortunately, there was only one poor overwhelmed reception attendant, who spent about 30mins on the phone trying to sort out an internet problem, before even attempting to address the long line of people who, like ourselves, we're desperate to check in.
Upon finally being allocated a room (and charged a 300 Euro deposit for the privilege), we arrived to a room that hadn't been cleaned after the last occupants left it, and was filled with dirty linen and towels, a rather filthy bathroom and floor, and some used cotton wool buds languishing on one of the armchairs!!!
We were given another room, which was thankfully clean, but which had no working internet - something promised prior to reservation.
Breakfast was fine, apart from the barely defrosted 'omelettes'!
We found this place fairly nasty, a general impression not justified by the fairly expensive price. Avoid if you can.

  • Stayed: February 2014
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1  Thank emily_away
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

Booking this hotel ruined me SKI weekend.

I had booked to hotel on the day of arrival as had the group I was going with. As my friends were due to arrive before me I asked them to collect my key as I know there not 24hr reception (slightly annoying in itself)
Upon arrival my friends asked for my Key and were told by a very blunt receptionist there was no reservation for myself. I called the hotel who told me there was no reservation, I emailed them my booking confirmation and they still said no, and that they were waiting to leave for the evening i should book somewhere else.
I asked if I would be charged and they said NO.
I had book another hotel away from my friends and at more expense as it was last minute.
I later found I was charged and contacted the hotel who rudely informed me I was subject to full cancellation charges as I was a NO SHOW.
I have since emailed several times and they have no chosen to ignore my emails all together.
AWFUL

  • Stayed: January 2014, travelled with friends
    • Service
Thank nicki s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2013

To start, check-in is only from 5pm, check-out is 10am.
When we arrived there all we wanted to do was have a place to put our gear for the day until we were allowed to check in that evening. We were told by the front desk that they cannot help us with no advice offered on where we could leave our things for the day.

When the time came to finally check in, there were 2 people behind a desk to help about 30 people trying to check in. It was chaos. It seemed that no-one knew what they were doing.

When our time came they lost our reservation, when I showed proof they found it on the system and asked me to pay. I told them that I had already been charged by the hotel for my reservation. I had to wait until they tried to figure out what was going on.

After being given the wrong directions to our room, we eventually arrived to find the apartment dirty & with no sheets or towels.

I walked down to the lobby, had to wait in line again to ask about the sheets & towels, only to be given more directions to find a man somewhere in the hotel that could give me what I needed.
No help offered whatsoever.

If you are looking for a place to stay in Isola which will make you feel slightly at home or where some friendly help is available, this is not the place to go.

They should rename this hotel to Shambles!

  • Stayed: December 2013, travelled with friends
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3  Thank N1c0J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile
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Stayed: August 2017, travelled with family
Thank Karim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017
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Stayed: August 2017
Thank lixlie91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2017 via mobile
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Stayed: August 2017, travelled with family
1  Thank ninaremju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Chastillon

Address: Centre Station | Isola 2000, 06420, Isola, France (Formerly Hotel du Soleil Le Chastillon)
Region: France > Provence-Alpes-Cote d'Azur > Alpes Maritimes > Isola
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Isola
Price Range: £70 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Chastillon 4*
Number of rooms: 75
Reservation Options:
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