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“Surprised”
Review of Hotel Juana

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Hotel Juana
Ranked #7 of 47 Hotels in Juan-les-Pins
Certificate of Excellence
Reviewed 20 April 2014

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Easytobook.com
Thank Jean Paul N
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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187 - 193 of 460 reviews

Reviewed 9 January 2014

I stayed there a couple of times when I came for business to south france in winter. Both times it was a great experience! I loved the rooms, beautifully decorated. It is very central, short walking distance from all Juan les Pins restaurants.

  • Stayed: December 2013, travelled on business
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1  Thank Lara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellesRives, Directeur général at Hotel Juana, responded to this reviewResponded 10 January 2014

Dear Guests,

First of all we would like to thank you for your recent stay at the Hotel Juana as well as for having shared your opinion with the TA Community.
Your review is very important to us and it we are so happy to read your nice experience to start this new year.


We look forward to welcoming you back to the Hotel Juana whenever your travel plans will lead you to the south of France.


Yours Sincerely,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2013

On the positive side, the staff was generally friendly downstairs (always saying hello/bonjour). The beds are comfortable. The relationship with Belles Rives is a plus. I liked the hammam, except that the gym is only open from 8am to 8pm (little time to use it if you are here for work). However, the walls are paper thin, the corridor sounds transcend into the rooms... The rooms are rather dowdy. The cleaning staff lachsadaisical.

The hotel failed on three separate occasions on my three night stay.

1. I asked for a wake-up call and none was registered. The consequences were nearly disastrous in terms of my getting to work on time.

2. During one night with a strong wind, I kept hearing banging outside my window. At 4am, when I called downstairs, the immediate reaction was that "it is just the wind, Monsieur." I had obviously heard that there was the wind, but I thought there might be a flag pole or other. He said no and quickly hung up. The following morning, I discovered that there was an overhanging parasol blind that was half open and was clearly the cause of the raucous sound. When you are new to a hotel, you can't anticipate these things. The person at the desk might have considerd being more forthcoming/helpful.

3. When I called for a wake-up call on night #3, I reminded the man to make sure that the system worked, in light of my problem on night #1. The man in question was abrupt and finished the call with a curt "merci" and then hung up.

I had made my point of view clear to management, but that sollicited a "I'm sorry" response, that's it. The only other point: my welcome letter was addressed to "Madame." The devil is in the details.

I like to say three strikes and you are out.

  • Stayed: October 2013, travelled on business
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2  Thank MinterD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellesRives, General Manager at Hotel Juana, responded to this reviewResponded 31 October 2013

Dear Guest,
We thank you for your review further to your recent stay at the Hotel Juana.
We are very pleased to hear that you enjoyed the friendly staff of the hotel, the quality of the beds and the exceptional location within a walking distance to the sister Hotel Belles Rives, just in front of the Mediterranean sea.
All the rooms are constantly decorated and we continue the renovation program keeping in mind the preservation and the comfort of our unique contemporary Art Deco atmosphere.
We are sincerely sorry to read that the front desk and concierge quality of service was not up to your expectations. Wake up calls are traditionally perfectly organized to meet our guests’ needs.. Please rest assured we took the appropriate measures in order to control the origin of the noise during your last night: it occurs it was a part of the scaffolding on the next building which broke away !
It is our hope to welcome you again to Hotel Juana, with our best amenities and our warmest reception, during your next trip to Cote d’Azur.
Yours sincerely,
The Management

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Reviewed 5 October 2013

We stYed there for a few nights this fall
Everything was just great
Staff remembered our names
Room was quite well appointed
Period furniture
Hotel is well located
Restaurant was nice and choices weregood

  • Stayed: September 2013, travelled as a couple
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1  Thank 19paul49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013 via mobile

Hotel Juana's best features are a wonderful staff, a gorgeous pool, lovely restaurant terrace--and access to all the amenities of its sister property, the historic Belle Rive!

We enjoyed drinks at sunset overlooking the water from the Belle Rive terrace and days lounging along the Mediterranean--then headed back to our nearby and cheaper hotel where they took great care of us in a wonderful deco property of its own.

  • Stayed: September 2013
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Thank Soosee23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellesRives, General Manager at Hotel Juana, responded to this reviewResponded 31 October 2013

Dear Madam, Dear Sir,
We are grateful that you took the time to share your feedback about our two genuine hotels on Tripadvisor, and we really thank for your loyalty.
We do take seriously into consideration all the comments made by our guests.
The whole team is looking forward to welcoming you soon, either at the Juana or the Belles Rives.
Kind regards,
The Management

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Reviewed 29 September 2013

This is a place that my wife and I chose to add a bit of luxury to our interail honeymoon. It is phenomenally comfortable, pool is lovely and staff are also fantastic. I just like being able to wake the wife up with a cuppa. It also gets noisy at night (bars nearby), so take earplugs.

  • Stayed: September 2013, travelled as a couple
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Thank Roddiebell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellesRives, General Manager at Hotel Juana, responded to this reviewResponded 30 September 2013

Dear Customer,
Thank you for sharing your experience at the Hotel Juana.
We are sorry to read that you do love your stay, with just a little regret: the lack of a kettle in your room. We are happy to tell you that kettles are at your disposal anytime you need them, you have only to ask the housekeeper who will be pleased to bring them! Many of our guests, not only British, ask regularly for them.
Just to clarify, we propose two kinds of view and ambiance – garden and/or sea view rooms OR city view rooms. The first ones are more glamorous ( the centre of Juan-les-Pins is also called “le Carrefour de la joie” ) and the second ones are more residential and totally quite.
We did our best to offer a very contemporary idea of Juan-les-Pins and we sincerely hope that you’ll maintain your trust in Hotel Juana for your next trip on Côte d’Azur.
Yours sincerely,
The Management

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Reviewed 28 September 2013

Better than expected, great location, polite staff. Great bathroom with bath. Booked at very short notice, near to seafront, free parking nearby. Had previously stayed at Belles Rives, owned by same mgt. could use their facilities, but us beds chargeable, so recommend asking about fees in advance!

  • Stayed: September 2013, travelled as a couple
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Thank VHMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Juana

Address: 19 avenue Georges Gallice, 06160 Juan-les-Pins, Antibes, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Antibes > Juan-les-Pins
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Juan-les-Pins
#3 Luxury Hotel in Juan-les-Pins
#7 Business Hotel in Juan-les-Pins
#7 Romantic Hotel in Juan-les-Pins
Price Range: £87 - £291 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Juana 5*
Number of rooms: 40
Official Description (provided by the hotel):
Art Deco chic in exclusive Juan-les-Pins, Hôtel Juana is a shining example of 1930s architecture promising plenty of Riviera sparkle with a white marble pool, a hip bistrot named Café Marianne with a subtle jazz ambiance.Located in the heart of Juan-Les-Pins, a few steps away from the beach, the Hotel Juana offers 40 luxurius accomodations including 4 suites and 14 connecting rooms, swimming pool, 24 hours room service…. The restaurant “Bistrot Terrasse” offers a refined yet affordable mediterranian cuisine and fine pastries. Enjoy lunch or dinner with friends and family out on the garden terrace, in the shade of palm trees. Take a swim in the turquoise waters of the pool then enjoy a relaxing massage. ... more   less 
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Also Known As:
Juana Hotel Juan Les Pins

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