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“Pretty average to be honest”
Review of Hotel Juana

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Hotel Juana
Ranked #8 of 47 Hotels in Juan-les-Pins
Certificate of Excellence
Reviewed 2 August 2014 via mobile

I must admit, we were really looking forward to staying here but we were left a little bit unmoved.

We stayed for just over a week in July in a deluxe suite.

The hotel is set on a surprisingly busy road next with a small park between it and the beachfront.

The building itself looks like it was erected in the 1920s and it looks like it needs a bit of a spruce up (for example, the gold painted sign is peeling quite badly).

The reception area is quite small, as you would expect in a boutique hotel. Adjoining the reception are is a small sitting area and a reasonable sized bar and restaurant (where breakfast is also served).

There is a small lift that accesses the 5 floors in the hotel; a spiral staircase wraps around the lift the whole way up too.

Our room was on the 5th floor and consisted of a generous sitting area, a small shower/toilet, a large bedroom and a large bathroom with a whirlpool bath.

Two sets of patio doors (one each for the sitting area and the bedroom) led to a balcony where there was just enough room to stand but definitely not enough room to sit, regardless of what the pictures on their website show.

The furniture in the room was a bit careworn and there was a large stain on the carpet. The bed was extremely hard and uncomfortable but the rest of the rooms fixtures worked ok.

There was quite a lot of traffic noise from the street, even 5 floors up.

The hotel also has a small (maybe 10 metres long) outdoor swimming pool, a hammam and a small gym (one exercise bike, one cross trainer and one running machine).

The staff were friendly and attentive throughout our stay and we're definitely the best thing about the hotel.

While the hotel advertises and prices itself as a 5 star, I'd say it is nearer a low to medium end 4 star with way too high prices.

The facilities and finish just didn't justify the price they're charging, which is a real shame as the staff were so nice.

For me, boutique hotels have to have top end finishing and some real thought and style applied to the facilities. Sadly, this is missing from the Hotel Juana.

Stayed: July 2014, travelled as a couple
2  Thank JimmyMcFatboyfat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellesRives, Directeur général at Hotel Juana, responded to this reviewResponded 5 August 2014

Dear Client,
We certainly appreciate you taking the time to express your concerns regarding your recent stay at the Hotel Juana.
We were sorry to hear that we failed to meet your expectations in several areas ; we do apologize regarding your discomfort related to the bed.
Please note that mattress toppers can be put on beds on request.
Indeed, built in 1931by Joseph Barache, a wealthy business man with Russian origin, Hotel Juana has become the symbol of elegance in the 30’s with its Art deco architecture in the heart of the Gould pine tree park. All rooms, which are heavily soundproofed, are decorated in a modern art deco style, renovated regularly by a cabinetmaker. They have balconies on the front side, and large terraces only on the 1st floor.
Your comments regarding the rooms furniture have been communicated to our equipment department and housekeeping service.
However, we do appreciate your recommendation regarding the service provided from our friendly staff, many thanks for this compliment.
.
We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly.

Sincerely yours,

The Management

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169 - 175 of 458 reviews

Reviewed 12 July 2014

This is our fifth stay at the Juana and it never disappoints. The team, especially the concierge staff, Benjamin and Goran are so welcoming, together with Mary and Jade on reception and Jean Luc in the bar. They are all so helpful and efficient and nothing is too much trouble.We are always made to feel so welcome and special in this French boutique style hotel. The pastry chef here is fantastic and sampling his cakes is a must!
The hotel is in a great position, a few minutes away from the shops and numerous restaurants.
We prefer the small swimming pool area but there is a beach at their sister hotel up the road.

  • Stayed: July 2014, travelled as a couple
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1  Thank Alystern1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

I would never call the Hotel Juana a 5 star property but then we weren't expecting it to be. Its a small boutique hotel in a fantastic location with plenty of character. The friendly staff were accommodating and the public rooms, along with the bar and restaurant area, quite plush. We enjoyed the pianist each evening along with cocktails in the bar before walking into the town centre for dinner. We never ate in the hotel's restaurant as we found prices too high and with such a good selection of restaurants within a few blocks it was more fun wandering the streets and choosing from the many possibilities.

Our room was lovely. Small, which we expected, but well kept, beautifully decorated with a good view of the pool and park across the street. The room, along with the entire hotel were very well maintained and spotlessly clean. The hotel also allowed our small dog to accompany us and she was treated with such kindness....love our dog and we will always return to stay!!

Hotel Juana is the baby sister of the grand dame Belles Rives which is just down the street. We were so happy at the Hotel Juana we only decided to walk to the Belles Rives on an afterthought. Hotel Juana shares the small beach with its big sister and if you want to splurge on breakfast or dinner Belles Rives would be my first choice.

We will definitely look forward to staying here again and exploring the Antibes/Cote d'Azur area!

  • Stayed: April 2014, travelled as a couple
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2  Thank theWanderingPetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

First of all the staff of this hotel makes you feel at home. They literally are waiting for you. They park your car and arrange everything for you. Rooms are great. Bit noisy here and there. Great bathroom with bath and seperate shower. Not a very big hotel but really high class. I love their terrace. It's situated near a park. Shops, bars, restaurants are walking distance. Beach is 200 meters walking. The restaurant in the hotel is good and they handle my dietary wishes in the best possible way. Next year May I have already booked my next stay.

  • Stayed: May 2014, travelled with friends
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Thank Diederik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

Just returned home after 7 nights at the Hotel Juana. All we can say is every aspect of this hotel was excellent... Totally faultless. If you want a 5* small luxury hotel run by first class staff in a great location then go here.

Room Tip: Rooms to the higher levels at the front of the Hotel over look the bay.
See more room tips
  • Stayed: July 2014, travelled as a couple
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Thank Johns_Reviews10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Stayed for 2 nights in June. Arrived at hotel early & room not ready which was understandable. Left our luggage at reception & headed out for the day. On our return we discovered that one of our bags had not been delivered to our room. After phone calls to reception & a lot of searching the bag finally turned up with items missing (food & drinks from our previous apartment) .We were offered a drink as compensation but requested breakfast instead. Sadly only 1 morning was facilitated.The hotel need to review their handling of luggage

Now the positives - the two young guys on the concierge desk were the most friendly & helpful I have ever encountered on my travels a real asset to the hotel. The reception staff were also friendly. The room was spacious & clean with beautiful furniture.

Pool area was small but we knew that before arriving. The private beach at the sister hotel was further than I expected but then again I was travelling with my 80 year old mother. Location for the town was excellent.

I had considered taking the family back in August but on the morning of departure I went to the dining room & asked for a little milk to enable my mother take her medication.On checking out I was charged 4 euros for this which I felt was ridiculous . This unnecessary charge has resulted in me choosing another hotel in the vicinity for my August vacation.

  • Stayed: June 2014, travelled with family
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2  Thank AlexNI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellesRives, Directeur général at Hotel Juana, responded to this reviewResponded 7 July 2014

Dear Guest,
Thank you for your comments on Tripadvisor regarding your recent 2 nights stay with us. I am sorry to learn that you were disappointed by your experience. I would like to reassure you on the fact that our mission is to treat all our guests the best way and that we do make any difference between concierge delivery or room service. I am therefore very concerned about your comments you have made for a glass of milk to your mother.
Any member of the staff does not have the tribute to choose if a command has to be charged or not. That is one their main recommendations, and a mistake can be misunderstood.

I was pleased to read that you enjoyed your room, the quality of our reception staff, and our general location.
Should you decide to be right on the sea side with your mother, in any case do not hesitate to contact us to plan a future trip and we will do our utmost to reserve the impressions you had during your recent visit.

Kind regards

The Management

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Reviewed 29 June 2014

It is with some sadness that I report on our recent stay at Hotel Juana. We had been before some years ago and remembering that visit our expectations were high. With the exception of the downstairs staff we were disappointed. The staff were friendly, courteous and helpful but too few - unlike sister hotel Belles Rives which is as overpopulated with staff as it is overpriced. Regrettably the Juana has lost the edge it had before - it has lost its superb private beach (replaced by the circus of the Belles Rives beach), its cleanliness and its way. Rooms (nicely refurbished & adequate but hardly 5 star) and pool were sporadically cleaned to a standard well below 5 star which I fear Juana has fallen below. It has become Cindarella to Belles Rives Ugly Sisters. The prices appeared to be designed to send guests elsewhere - €27 for a very average breakfast available within 200 yards for €8-10. It is such a shame (and very short-sighted) that a superb hotel has been allowed to fall into desuetude by a management which seems to expend all its resources on Belles Rives. I hope that the Juana might yet recover its former glories - time alone will tell.

Stayed: June 2014, travelled as a couple
1  Thank Voyager442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellesRives, Directeur général at Hotel Juana, responded to this reviewResponded 2 July 2014

Dear Client,
We are glad to read that our staff met your expectations during your stay. Please be aware that the Juana Hotel has all the resources necessaire. And yes indeed there is during summer time more staff at the Belles Rives Hotel, but they have the private beach and the gastronomic restaurant. Two services points that we do not have at the Juana.
Our housekeeping team takes really good care to keep the rooms and public areas clean and each year renovation works are done to keep the 5 star standard (our art-deco furniture, maple floors, painting, carpets, decoration and many more).
We also approved our breakfast buffet this year, with many new products prepared each morning by our pastry chef. So you will have a large choice of different fresh products each day. Our Team also offers you an “à la carte” breakfast, in case you do not want to take the buffet at 27 Euros.
We hope to welcome you again in the future to show you that the Juana is still as glories as many years before.

Sincrely Yours,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Juana

Address: 19 avenue Georges Gallice, 06160 Juan-les-Pins, Antibes, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Antibes > Juan-les-Pins
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Juan-les-Pins
#4 Luxury Hotel in Juan-les-Pins
#7 Business Hotel in Juan-les-Pins
#7 Romantic Hotel in Juan-les-Pins
Price Range: £96 - £327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Juana 5*
Number of rooms: 40
Official Description (provided by the hotel):
Art Deco chic in exclusive Juan-les-Pins, Hôtel Juana is a shining example of 1930s architecture promising plenty of Riviera sparkle with a white marble pool, a hip bistrot named Café Marianne with a subtle jazz ambiance.Located in the heart of Juan-Les-Pins, a few steps away from the beach, the Hotel Juana offers 40 luxurius accomodations including 4 suites and 14 connecting rooms, swimming pool, 24 hours room service…. The restaurant “Bistrot Terrasse” offers a refined yet affordable mediterranian cuisine and fine pastries. Enjoy lunch or dinner with friends and family out on the garden terrace, in the shade of palm trees. Take a swim in the turquoise waters of the pool then enjoy a relaxing massage. ... more   less 
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Also Known As:
Juana Hotel Juan Les Pins

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