I have recently spent 5 days of my honeymoon at Claridge's. One of these days, in the afternoon, me and my wife left the room, we let the key at the reception and went to the beach. When we came back in the evening, after shower, we wanted to use our perfumes as usually but huge surprise: BOTH OUR PERFUMES ARE MISSING!!! We checked everywhere, nothing else was missing but the two perfumes we bought for our wedding and, as we started to use them at the wedding, they were practically new (Chanel Mademoiselle and Dior Homme, both 100 ml). It became clear to me that SOMEONE HAS STOLEN THEM, AND IT WAS SOMEONE OF THE HOTEL STAFF because I left my perfume outside in the hotel room, but my wife, she used to keep it in the baggage, among some clothes. Only someone that entered in our room for cleaning had time to check our luggage and see it. When we announced the hotel's manager, Gianmaria, we had another huge surprise: he said this is not possible, that his personnel was working there for 18 years and we cannot stay there anymore. It was Saturday, we would have left the hotel but no other hotel had available rooms in that weekend. We tried to explain all this to Gianmaria, but his behavior was very aggressive, he was only repeating that it's not possible and we can't stay there anymore. We went at the police station and came back with 2 police officers and the manager changed a little bit his attitude. He offered a settlement (one night free). We lost time in our honeymoon with investigation, police officers, last minute hotel booking and fights with an aggressive hotel manager who couldn’t even fight in English. Also we lost money, because his one night free doesn’t cover our loss. The next morning, when we asked the hotel staff about this, we found out that the manager didn’t ask them a single question about those perfumes and also he had a two weeks new employee. This makes Gianmaria a liar (maybe he has stolen them).
Also, the Wi-Fi doesn’t work all the time and the room has only two 220V sockets, one for TV and one for fridge. I would not recommend this hotel to anyone.
TERRIBLE TERRIBLE EXPERIENCE AND TERRIBLE STAFF!!!!!!!!
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