We always carefully go through Tripadvisor hotel reviews before we book. Based on them we decided that "Family suite" at Ibis Styles Menton Centre was exactly what we needed: huge veranda, big room divided in two separate parts, two kingsize beds. Although this type of hotels didn't inspire me that much, that very room we saw in the pictures fully satisfied our requirements. So we booked that room through Booking.com in September 2012, 10 months in advance and spent those 10 months anticipating our summer vacation and how we would sit at our veranda with vine and fruit and nice chatter, because we cherish those rare relaxed and carefree summer vacation moments. Our booking period was July,13-27, 2013 and on July 5, 2013 I sent an e-mail to the hotel regarding possibility of airport transfer for us. I was astonished to read in the hotel's reply that due to some booking problems the first week we will stay in Family suite (the one we booked) 504, and then we should shift to room 601, which is "even bigger an also has a balcony". I wondered why they would not put up people who arrive after us at room 601 instead of troubling us with room change? But with just one week before departure we didn't have much choice - all decent hotels in the area were booked and our non-refundable air-tickets bought long ago, so we decided to go anyway and sort out the matter at the spot. The first room we got was exactly what we booked and we spent very nice time there, especially our evenings at veranda, feeding nice little laughind dove visiting us twice a day, but the second room turned to be total disappointment - may be the premises indeed were even bigger then 40 sqm of previous room (who cares?), but instead of our lovely veranda we got a tiny balcony inside stuffy cramped shaft, formed by many-storeyed residential buildings. We ourselves were in full view and could very well see and hear all residents, mostly in underwear, sleeping, cooking, eating, quarelling etc. Before we moved from room 504 I tried to find out why should we do it, and that brought us to very unpleasant argument with lady at reception - she very arrogantly claimed that we were warned and we agreed, which is absolutely not true - they never intended to warn us in advance - they just as by chance mentioned it in the reply to my e-mail one week before our arrival. So our second week was spoiled, we used that balcony just for quick smoke. I have also seen other cases of rudeness from the staff lady at the breakfast, like telling Russian tourist lady not to take 2 fruits and just grabbing orange from her plate or telling me not to step by coffee machine because she washed floors, but unlike that poor Russian, I told her where to get off. Of course I was very eager to find out who were those lucky persons so dear for the hotel staff to make us move - I observed from our side window a young couple with bicycle, which was very conviniently parked at the veranda. Something tells me that the only reason was they were friends or relation, and we were just simpletons who book in 10 month advance and hope it means a thing. Otherwise, the hotel is common 3 star hotel with modest french breakfast, very clean, with good beds and excellent bed linen, must say it for the maids - very good cleaning and daily towel change, good location towards train station, pedestrian street and beach. But I would never come back, it is a matter of principle - I prefer to stay at the hotels respecting their clients.
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