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“an unexpected disappointment”

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Ibis Styles Menton Centre
Ranked #5 of 30 Hotels in Menton
Certificate of Excellence
GreenLeadersSilver level
Moscow, Russia
Level 6 Contributor
100 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“an unexpected disappointment”
Reviewed 30 July 2013

We always carefully go through Tripadvisor hotel reviews before we book. Based on them we decided that "Family suite" at Ibis Styles Menton Centre was exactly what we needed: huge veranda, big room divided in two separate parts, two kingsize beds. Although this type of hotels didn't inspire me that much, that very room we saw in the pictures fully satisfied our requirements. So we booked that room through Booking.com in September 2012, 10 months in advance and spent those 10 months anticipating our summer vacation and how we would sit at our veranda with vine and fruit and nice chatter, because we cherish those rare relaxed and carefree summer vacation moments. Our booking period was July,13-27, 2013 and on July 5, 2013 I sent an e-mail to the hotel regarding possibility of airport transfer for us. I was astonished to read in the hotel's reply that due to some booking problems the first week we will stay in Family suite (the one we booked) 504, and then we should shift to room 601, which is "even bigger an also has a balcony". I wondered why they would not put up people who arrive after us at room 601 instead of troubling us with room change? But with just one week before departure we didn't have much choice - all decent hotels in the area were booked and our non-refundable air-tickets bought long ago, so we decided to go anyway and sort out the matter at the spot. The first room we got was exactly what we booked and we spent very nice time there, especially our evenings at veranda, feeding nice little laughind dove visiting us twice a day, but the second room turned to be total disappointment - may be the premises indeed were even bigger then 40 sqm of previous room (who cares?), but instead of our lovely veranda we got a tiny balcony inside stuffy cramped shaft, formed by many-storeyed residential buildings. We ourselves were in full view and could very well see and hear all residents, mostly in underwear, sleeping, cooking, eating, quarelling etc. Before we moved from room 504 I tried to find out why should we do it, and that brought us to very unpleasant argument with lady at reception - she very arrogantly claimed that we were warned and we agreed, which is absolutely not true - they never intended to warn us in advance - they just as by chance mentioned it in the reply to my e-mail one week before our arrival. So our second week was spoiled, we used that balcony just for quick smoke. I have also seen other cases of rudeness from the staff lady at the breakfast, like telling Russian tourist lady not to take 2 fruits and just grabbing orange from her plate or telling me not to step by coffee machine because she washed floors, but unlike that poor Russian, I told her where to get off. Of course I was very eager to find out who were those lucky persons so dear for the hotel staff to make us move - I observed from our side window a young couple with bicycle, which was very conviniently parked at the veranda. Something tells me that the only reason was they were friends or relation, and we were just simpletons who book in 10 month advance and hope it means a thing. Otherwise, the hotel is common 3 star hotel with modest french breakfast, very clean, with good beds and excellent bed linen, must say it for the maids - very good cleaning and daily towel change, good location towards train station, pedestrian street and beach. But I would never come back, it is a matter of principle - I prefer to stay at the hotels respecting their clients.

Room Tip: Does not matter, because they give you room at their own choice
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
5 Thank Ivetta40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
allseasonsmenton, Propriétaire at Ibis Styles Menton Centre, responded to this review, 14 October 2013
Dear,

Thank you for taking the time to tell us about your experience at the ibis Styles Menton Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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656 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Markyate, United Kingdom
Level 5 Contributor
87 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 18 July 2013

This isn't by any means the traditional grand manner Cote d'Azur hotel, so if you want that, look elsewhere. This is a bright, clean, lively place with really great staff. For its class, it does everything just right.
We had a small room but a very big bed, with a quite suitable bathroom. The bonus was a sizeable balcony with a powered sunshade which we actually used a lot during our short stay.
The hotel is very central, just a short and pleasant stroll from shops, bars, restaurants and the beach. It has its own parking which has a quite difficult entrance - don't bring the Bentley - and which needs to be booked. It's worth it in case you need to use the car, as the next place off the street is a little way away.
Breakfast was included and is fine - (no eggs though). A nice touch is that you can get free tea, coffee etc from 6 a.m. either in the breakfast room or in the bar area in the foyer. There is no licensed bar, but Carrefour on the corner have cold beer and kettle chips if you're happy to use your balcony.
We can get to Menton quite easily and love the place for short breaks. I don't think we need look anywhere else for an hotel as this was ideal.

Stayed July 2013, travelled as a couple
Helpful?
3 Thank SirTK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Messina M, Front Office Manager at Ibis Styles Menton Centre, responded to this review, 14 October 2015
Dear Guest,
Many thanks to have spent your time answering to these questions,
We are glad to read that your stay was fine
And we will be pleased to welcome you a next time.
Best regards,
Direction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, Indiana
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 June 2013

This hotel is efficiently managed by a terrific team: always smiling and helpful. Room and bathroom very clean and well designed. Breakfast just fine. Towel warmer in bathroom even allowed easy hand washing and drying of a few clothing items. Best bonus for our stay was that our reasonably priced and quiet 6th floor suite came with a leather couch and two chairs and side tables - creating a roomy ambience (not always typical in most mediterranean seaside hotels) where we could relax and even share a drink and conversation with a visiting couple of friends (bedroom was a separate room, on the quiet side; bathroom and toilet were two separate rooms off the living space, not via bedroom). The windows opened for fresh sea air. No terrace for us but we could see rooms on 5th floor below with terraces of various sizes, and had a nice view of hills, town and a smidgeon of sea. I'd stay here again in a flash.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank bmrIndiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Messina M, Front Office Manager at Ibis Styles Menton Centre, responded to this review, 20 October 2015
Dear Guest,
Many thanks to have spent your time answering to these questions,
We are glad to read that your stay was fine
And we will be pleased to welcome you a next time.
Best regards,
Direction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Forest
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2013

We flew out from Bournemouth with Lithuanian Small Planet Airline which was normal charter and on time. Stayed at the Ibis Styles Hotel for 7 days, we had rear room with TV, balcony table and chairs, room was spacious clean and well maintained, staff helpful and english speaking with free tea and coffee in breakfast area, breakfast self service and good, from hotel easy walk to shops & restaurants of which La Tavernetta and Le Stanley, Place de Cap both excellent (expect about €50 for 3 course Dinner with wine per couple). Excellent train service along the Cote du Azur and not expensive with station in walking distance. Would recommend to friends

Room Tip: Choose Rear rooms as front rooms have traffic noises
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank NewForest1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Messina M, General Manager at Ibis Styles Menton Centre, responded to this review, 20 October 2015
Dear Guest,
Many thanks to have spent your time answering to these questions,
We are glad to read that your stay was fine
And we will be pleased to welcome you a next time.
Best regards,
Direction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, ON
Level 5 Contributor
79 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 7 May 2013

After a terrible experience at another hotel in Menton, this place was a breath of fresh air! The front desk staff were friendly and helpful, the room was comfortable and clean and the breakfast was great. It is also right in town, and a quick walk to many places.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank butterfly123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Messina M, General Manager at Ibis Styles Menton Centre, responded to this review, 20 October 2015
Dear Guest,
Many thanks to have spent your time answering to these questions,
We are glad to read that your stay was fine
And we will be pleased to welcome you a next time.
Best regards,
Direction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level 5 Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 24 April 2013

Short walk from the town centre, the Ibis Styles is located conveniently. The rooms are spacious, tastefully done, clean and well maintained. The wi-fi service is great and free. Only breakfast is served in the hotel and though the spread is not that lavish, it is adequate. The staff are well trained, speak English (difficult to find in France!!) and very hospitable.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank eagertraveller h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Messina M, General Manager at Ibis Styles Menton Centre, responded to this review, 20 October 2015
Dear Guest,
We thank you for the time you spent in answering and advising us about our hotel,
Those have both our strong consideration, our aim is the client satisfaction.
Looking forward to welcoming you again,
Best regards,
Direction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Styles Menton Centre

Property: Ibis Styles Menton Centre
Address: 10 Rue Villarey, 06500, Menton, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Menton
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #5 of 30 Hotels in Menton
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ibis Styles Menton Centre 3*
Number of rooms: 46
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