As part of our honeymoon we travelled from our starting point of Paris to Nice via train which was a long 7 hour ride. We arrived in at midnight but were so excited to get to our 'privlidge' room on the water that we have paid top dollar for and booked for 5 nights.
We were happy to see our bags taken to our room on arrival (was quite a delay though) as other hotels in France did not offer this service althought they were 4 or 5 star. We were greeted by a nice lady who had excellent english and handed us our key for room 203.
Our excitement was quickly gone when we entered a very small and dark room with a window that could barely open looking onto a brick wall. We could not believe how much we had paid and that we were stuck there for 5 nights and unrefundable as we booked through expedia. It got worse we when realised the beds were two single beds, not even made up as one bed.
My husband made the call to reception as I was quite emotional and exhausted from the trip. We were told that it would not be a problem to move us tomorrow to a better room and with a sea view. We were happy with this and expected big things the next day. So we slept in the two single beds. So we packed up again in the morning before heading to breakfast and went to the lobby to ask where we would be moved. They knew nothing of it and said they were completely booked and that she was in disbelief that someone would offer us an ocean view room. After some thought the receptionist said that tomorrow there was a 'delux seaview room' available but we would have to pay for the upgrade. I was quite shocked by this but ended up taking the deal as it was our honeymoon and didn't want to be unhappy any longer in a terrible room. She did however give us a discounted upgrade if that means anything..
So after a terrilble breakfast - do not waste your money to make it short, go elsewhere. We went off and enjoyed our day, the private beach is very good where you can lay on the comfortable beds with unbrellers and food and drink service direct to you. This was expensive however, I believe around 20 euro a day each (not included in the hotel, merely access)
We bared and grinned another night in our tiny room (luckily they have made the two single beds up with king size linen so we could sleep in the same bed almost).
The next morning we were told we would be moving to the top floor (room 609). The room was amazing and quite spectacular, it had a very large balcony like a roof top villa coming off our room and the most magnificant view 360 views. The whole room was stylish and white and the bathroom was seperated by glass so you could look at the ocean from the bathtub. We were very very happy with this room.
We decided to have breakfast sent to our room the next day 'a la carte' as it was cheaper than eating in the restaurant buffett which was poor quality and bad service. We filled in the breakfast form that went on our door and stipulated it to arrive at 730am. We both woke up the next day at 8am and puzzled about our breakast not arriving yet. We waited another half an hour and then made a call. The receptionist apologised and said it would be sent straight up and gave no explanation. Another half an hour went past and I called again to be told I should have recieved it and that she would go to the kitchen and personally escort it to our room. Ten minutes later we recieved a phone call that they had lost our order and what did we want. We made the order again and ended up getting our breakfast just before 10am. A big difference from 730 and took a big chunk away from our day. When examining the bill that was left with the room service we saw that we were also over charged for two full buffet breakfasts rather than the eggs and coffee we ordered. Another call to reception and they said they would fix it and they did...
Another night we brought takeaway in and asked for some knives and forks to be sent to our room. They never came.. and we just couldn't be bothered and ate without the cultlery.
Just some attention to detail missing with this hotel. The room we eneded up in was amazing, but I think floors 2 and 3 must have those terrible small rooms. Great location though and also the bell boy packed our bags into our car on the final day which was great. (expected, but we have had worse in Europe).
Only stay in this hotel if you are in the delux seaview or junior suite.
Also ate in the french restaurant for dinner one night the was apart of the hotel looking at the water and it was very very good food and service.
- Official Description (provided by the hotel):
- Built in 1842, the West End Hotel, a jewel of the Belle Epoque, is ideally located on the legendary Promenade des Anglais. It is 5 minutes from the old city, 10 minutes from the airport and the Palais des Congrès congress centre.In an enchanting setting, the Hotel is a perfect combination of tradition, savoir-faire, and modernity. ... more less
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- Also Known As:
- Best Western Nice
- West End Hotel Nice
- Nice Best Western
- Hotel West End Nice