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Hotel West End
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Reviews (1,344)
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Reviewed 20 June 2014

Ideal location for everything . Easy walking distance to the Flower Market, buses and trains.
Hotel staff are so pleasant, it's a treat to be there. We would make the West End our 1st choice of hotel on our next trip. Be sure to choose your room carefully

Room Tip: There are a variety of rooms and selection is important, but we like the rooms facing Bay of Angels.
  • Stayed: June 2014, travelled as a couple
    • Value
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2  Thank Barry N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL-WEST-END-NICE, Directeur général at Hotel West End, responded to this reviewResponded 21 June 2014

Dear Guest,

We would like to thanl you for the time you've spent on your review. We are proud to read your happyness regards to our warm property.

Our colleagues try every day to surpass your expectations.

Please feel free to contact me directly for your next stay, I will take care personnally of your stay (dg@westendnice.com)

Looking forward to welcome you the soonest.

Xavier Walbrecq
General Managment
Hotel West End

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

Hotel West End is situated right on the Promenade with excellent sea and street views. This place is well kept for a 19th century establishment with modern amenities and a helpful staff to assure your vacation is as comfortable as possible. We were greeted by the bell hop before the taxi doors even opened and he carried our bags up into the lobby.
Checking in was easy although a little lengthy. Staff went out of their way to assist with ice buckets, very nicely embodied beach towels (wish I purchased one) and directions.
Elevators are small but the two operate simultaneously without fault. Our room was also on the small side along with the balcony (room for one) but larger rooms are available if need be.
Highly recommended for the location and service.

Room Tip: Must request a sea view on the highest possible floor.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank Ozziindaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL-WEST-END-NICE, Directeur général at Hotel West End, responded to this reviewResponded 21 June 2014

Dear Guest,

I would like to thank you for your review, as you said, our nice property, build in 1842 was the first one on the Promenade des Anglais, when the street was still a little walkway, with no modern acces. Since that period, and after 172 existing years, we try every day to give you the opportunity to taste the way of life "Belle Epoque".

Convinced that we have to evolve each years, we are doing refurbishments every low season. You could reserve for your next stay our Junior Suite 112, which is a real and modern example of our expertise in decoration.

I will be honored to welcome you in a futur stay, please feel free to contact us directly for any information you may require. (dg@westendnice.com)

Best Regards

Xavier Walbrecq
General Managment
Hôtel West End

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014 via mobile

To sum up: my feeling was that it lives from its history. We booked via booking.com, with seaview. Apparently there are problems in the system. Our room was small but clean and would rate it average. Acceptable level. But it is utterly overpriced for what it is. The only thing you pay for is that the beach is 5m away. Breakfast is unreasonably expensive for what it offers. Tried one day (€19pp) then ate at a café for the the rest if the mornings for a fraction and much better food.
And no mattras protecor on the bed.
All in all, was a very good average and clean

Stayed: June 2014, travelled as a couple
1  Thank Clytemnestra8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL-WEST-END-NICE, Directeur général at Hotel West End, responded to this reviewResponded 21 June 2014

Dear Guest,

I would like to recognize the time you've spent for writing your review. We respect your feeling regards to the standard you expect in a 4 star hotel.

Around the world, there is different 4 stars. Campaign, City, Desert, Ancien, news, modern, eclectic, exeptionnal, differents.

At west end, our 4 star hotel exist since 1842. The standards in 1842 was not the same than today, so we cannot provide the same size for the room than a new hotel build in the last past 10 years.

But we are the only one in Nice to be able to show you the way of life Belle Epoque, which is exeptional as historic side for a family travel or romantic moment.

Our breakfast is only dressed up with fresh product, and seasonal dish are placed regular. The ones you don't have on the buffet, our waiters can prepare in order if you take the time to ask for it.

I remain at your disposal for any information you may require, hoping you will give us the chance to show our best side in a futur stay.

Your faithfully,

Xavier WALBRECQ
General Managment
Hotel West End

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Disclaimer: our room was fully paid for us by a generous third party, so this review does not take into account the value for money aspect. That being said, we were extremely pleased with our stay at the Hotel West End. We stayed for four nights in a corner room on the fifth floor overlooking the sea. The room is sparkling white, with new white tiles and minimalist furniture. The bathroom was modern and looked brand new. This was in nice contrast to the lobby and hallways of the hotel, which had a retro-glamour look.

The best part of the room was the spectacular view of the sea. Thanks to the floor to ceiling windows along most of the room, we could wake up to the spectacular sounds and sights of the water every morning.

The room was very clean and we had turndown service every night, so no complaints there.

Wifi worked well. Location was very good - an easy 5-10 minute walk to Place Massena in the center of town.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CMK490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL-WEST-END-NICE, Directeur général at Hotel West End, responded to this reviewResponded 11 June 2014

Dear Guest,

We are pleased to read your comment. Your expérience show to other readers that our Hotel can provide nice service with high standard quality. As you said, you do not speak about price, so it's just feeling with the service, and this one was great.

The category facing the sea on the fifth floor is the Deluxe Room, for information for your next stay.

Thank you for your review, hoping to welcome you the soonest.

Best Regard

Xavier Walbrecq
General Managment
Hôtel West End

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

Well, I had the idea to not complain about this place. We had rented two rooms from January 31st till February 04,2014.Our arrival was wonderful. At our check-in we were greeted by Miss Olympia and a tall blond guy.. Nice greeting. Both were very kind. The bellboy who helped us , as well, pretty helpful.... We fought we were in heaven. A sort of mistake.. Housekeeping is VERY QUALIFIED. Our room cleaner was very nice. Breakfast is excellent. Hotel localization is great, but very abandoned.... It misses someone to take care of details..... Tissues which dresses sofas were dirty and torned.... Decoration is old and from a past of glories.. WARN yourself, there is a front-desk clerk who works in the afternoon and this guy is from Italy... He is the most rude and disgusting person I have ever met in my whole life. He treated us like very badly all the times we asked anything..... He was arrogant and disrespectful. I complained with the manager on duty Mr. Gauthier Leroy, but I think he did not took it seriously. .How in a place, where people works perfectly they still maintain such employee, answer - he works here a lot of time - I replied - why you keep a rotten apple among good ones?. .Car parking is a mess and there is no place.. Week I have to write about the restaurant Le Siècle and. Monsieur. Nemes, A great person.... Please, if recommends something you to eat, do it..He is superb.. When we were distreated by the Italian front-desk clerk, he calmed me down, because I never was so distreated in my life like that day...Nemes is perfect.He recommended a wonderful desert ..Apple-pie form the Belle Époque . A crime . Well, I would like to return, but I fell affraid of being again distreated by this clerk... He is dangerous.... A friend, who lives close, recommend us to denounce this clerk to the French Tourisme Bureau.. Well, if you think about this hotel, run away from this person... It is a pity, because the whole staff is wonderful .Thanks for all. Our stay, excluding that gentleman, was WONDERFUL.

Room Tip: Ask for the new renovated ones with sea view...
  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Arnaldolahr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL-WEST-END-NICE, Directeur général at Hotel West End, responded to this reviewResponded 11 June 2014

Dear Guest,

First of all, we would like to thank you for choosing our nice property for your stay. The West End Hotel was the first 4 star on the Promenade des Anglais, overlooking the sea, in front of a wonderful sunny blue sky.

Thank you also for the time you spent writing us your comment. All detail of your review give us the opportunity to increase our services skill.

I see that every part of our hotel gave to you pleasure and satisfaction. Your good memory about all the name that you mentionned will give me the occasion to recognize each of them.

Only little wrong side of your stay, the front. I'm a little bit confused because you remember all the name of the members who served yourself, but not the one who disserved the situation, there's different italian people working on that place. I made by myself a strong research to see what was the issu regarding your situation.
The case was that you would like a driver service at your arrival, but because we do not have this kind of service, our team member could not take care of your car.

You write that there is no place for parking, but, the secured Public parking "Palais Massena" which is behind our hotel offer to you 250 car places, which is a beginning.

I understand very well your feeling, when you have the way around the world having the driver services when you arrive, but we do not have that one because of the parking proximity beside hotel.

I am sure that such detail cannot delete all your good remembers regarding your previous stay, and for your next stay, i would love to welcome you by myself, showing all our advantages in Nice.

Looking forward to welcome you the soonest.

Xavier Walbrecq
General Management
Hotel West End

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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