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“Good Quality accomadation in Brilliant location”

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Best Western Plus Hotel Massena Nice
Ranked #26 of 204 Hotels in Nice
Holywood, United Kingdom
Level Contributor
159 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
“Good Quality accomadation in Brilliant location”
4 of 5 bubbles Reviewed 9 July 2012

Having been bitten before in nice, with poor quality and high prices this hotel came as a welcome surprise.You can take the tram from the rail station to Gallery la Fayette and the hotel is right beside it. You can also jump on the tram to the old town. The Hotel is quiet yet is located near all the Posh shops. The receptionists spoke good English and we got a free room upgrade. They offered breakfast at half price, we accepted. The hotel is very fresh, our room overlooked a side street and you got a real French Feel. There are a couple of good bars nearby. Pub GeoFFreddo beside the Hotel serves nice complementary snacks during the day. Big Ben Pub in 8 Rue Alberti is worth a visit late at night just to watch the absinth drinkers. The hotel is in an excellent location and could charge a lot more.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sombochris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, 10 August 2012
Dear Madam, Dear Sir,

I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and I am looking forward to the pleasure of welcoming you in the future.

Best Regards,

Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,163 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 July 2012

Located at the heart of the city, within a couple minute walk from the charming old town and its buzzing restaurants and boutiques and moments away from the sea front, the hotel Massena was the perfect choice for our quick city break before heading to some coastal villages.

The staff is very friendly and professional and our 5th floor room (privilege double) was modern, tastefully and freshly decorated with a large bathroom.

The air conditioning was particularly impressive - very efficient on this hot late June night, yet so quiet we only noticed it had been on when we opened our balcony windows (which also gave us the opportunity to see how efficient the double glazing was!).

We would definitely come back and recommend Hotel Massena.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coralianonthames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, 10 August 2012
Dear Madam, Dear Sir,

I wanted to thank you for choosing the Hotel Massena for your stay on the Riviera, especially Nice.
We are delighted to have make your trip enjoyable in Nice. I will not fail to inform the team of the Hotel Massena will be delighted to have contributed to the success of your stay.
While awaiting the pleasure of welcoming you again.
Sincerely,

Georges PRADIER
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 29 June 2012

I have stayed in so many hotels in Nice and decided to try this one for a change. The location is perfect for shopping, restaurants, and buses to Monaco. The staff were really lovely and very keen to make sure my stay was perfect.

The exterior of the hotel and the lobby are very inviting. The premium rooms are a good size, and my room had a little balcony which looked out onto the street. It had fairly recently had a small makeover, and was comfortable, but not ultra modern.

Breakfast was good with a smallish selection of hot and cold foods, in a calm and pleasant environment.

Overall very good.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Douglas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, 10 August 2012
Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and will be happy to inform our staff about it.
I am looking forward to the pleasure of welcoming you in the future.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne Beach, Florida, United States
2 reviews
4 of 5 bubbles Reviewed 27 June 2012

My wife and I stayed in this hotel recently. The location is great for walking to the locals restaurants, bars, and the beach. The lobby was modern, but the room we had needed some updating. Our view was not ideal as it overlooked other buildings, but we did have a mountain in the background far away, which was nice. We did not eat in the hotel, but the front desk recommended some good local restaurants and places to go. Our last day we were able to leave our luggage with the front desk while we did some more sightseeing before we left Nice.

The location alone is worth the recommendation.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dbos82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, 10 August 2012
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property.
All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve.
I will certainly share your observations with the entire hotel staff.
Best Regards,
Georges PRADIER
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 23 June 2012

Without doubt the best thing about this hotel is the location. You can walk to just about anywhere that you would wish to go in Nice and the tram is just a few steps away. The lobby is small but very modern. We arrived early in the morning and our room was not ready but the staff were very friendly and took our luggage and we strolled around old town and had some lunch. Upon our return we got checked in but it was the smallest room I have even seen and we had reserved a Privilege Room. We returned to the front desk and complained, the receptionist at this point was not at all friendly. She reluctantly offered us a room which was bigger and more in keeping with the description of the room type which we took. We were there to attend the Monaco Grand Prix and the hotel was packed. I can't help feeling that they were trying to pull a fast one and hope that we would not complain.

As is noted by others it is definitely not a 4* hotel but a nice 3*. The rooms are old and do not have any of the touches of a 4* hotel. The breakfast was good. Again, the hotel was very busy for the 5 days we were there but the staff did a great job of restocking the buffet. Most of the staff were friendly. I would stay here again but only if I got it for a really good price.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kitten1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, 24 June 2012
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property.
All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve.
Regarding the size of our lobby, the Hotel offers a more than "normal" lobby european size for his category and also for the historical building more of 100 years old....
We are sorry not to have met your expectations.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 11 June 2012

Pros:
- Location is excellent for being near the beach, shopping, restaurants, Old town (Vieux Nice) etc...
- Staff is very freindly
- Breakfast fairly good for french standard

Cons:
- Rooms are rather old and small (even with an upgrade to Privilege room).
- Toilet is too small to be usable!
- Mattress is firm yet rather old, hence, uncomfortable sleep
- For more than 180 EUR a night, we got a view on the backyard.
- A strange Carpet smell in the hall and rooms.


It is certainly not a 4 star and not worth the high price we paid. I would look for another Hotel for next time.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Amaya123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, 24 June 2012
Dear Madam, Dear Sir,
Thank you for your comment about the Hotel Massena. We will not fail to share it with all our teams and take note.
We are sincerely sorry not to have met your expectations.
For information, our bedding was recently changed to meet our commitment to quality with respect to our customers. All our four categories of rooms are differents and our property benefits of constant renovations for your comfort.
We look forward to welcoming you in the Hotel Massena on your next stay in Nice.
Sincerely,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed 10 June 2012

Good location, Good Rooms. It all started well...

Came to check out after a two night stay, our bill had been incorrectly charged. When trying to explain that their has been a mistake, we were dealt with by a manager that we had not seen at all during our entire stay and they simply refused to be polite or understanding.

We had to stand there repeatedly explaining the reason for the mistake and that we would like it rectified, but this was to no avail. We only received a rude face, rude tone of voice and no movement at all on the situation - almost as if we the customers were trying to con the hotel!! Why on earth would I want to do that!!!!!! You can see we are a family on holiday, why on earth would we want to compromise a happy holiday to save a few euros!! give me a break, your hotel had the most disgusting level of professional service and needs to be seriously looked at in detail.

The manager finally decided to rectify the issue, once she probably grew a few brain cells and realised that we are not trying to pull a fast one and that the problem may in fact lie with the hotel! Even then, she was moody and didn't smile once let alone an apology! this is such a shame - ruined a generally good stay throughout.

I will never return to this hotel again and I certainly will not recommend it to anyone I know!

Note to the manager - please promptly attain customer service / people skills or qualifications because otherwise your business will suffer!! Shocking behaviour and service - what a let down.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank BGO_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelnicemassena, Front Office Manager at Best Western Plus Hotel Massena Nice, responded to this review, 13 June 2012
Dear Sir or Madam,

We thank you for taking the time to write a comment here about your experience at hotel Masséna Nice and are sorry that you unfortunately keep a bad memory of it.

Since customer service and quality are of great importance for us we would like to investigate about your complaint to understand what happened that day and who exactly was in charge of your bill.
In order to do this we kindly ask you to give us some elements concerning your stay please, the dates for example or eventually the room number if you remember it and also under which name the booking was made.
Alternatively I invite you to contact me directly per telephone on +33 492 47 88 53.

I thank you in advance for your cooperation in this matter and will come back to you in the very soonest delay.

With my best regards,

Anica Dudeck
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hotel Massena Nice

Property: Best Western Plus Hotel Massena Nice
Address: 58 rue Gioffredo, 06000 Nice, France (Formerly L'Hotel Massena)
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Nice > Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Nice
#37 Romantic Hotel in Nice
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Plus Hotel Massena Nice 4*
Number of rooms: 110
Official Description (provided by the hotel):
Real Boutique Hotel in Nice with a character and its famous Belle Epoque facade of the early century, the Best Western Plus Hotel Massena Nice welcomes you in a friendly atmosphere. 4 Star hotel with all the comforts in the heart of Nice, the Best Western Plus Hotel Massena Nice is the perfect place to stay in Nice for all shopping enthusiasts. All the fashion and luxury within walking distance from the hotel: Galeries Lafayette, Louis Vuitton, Hermes, Dior, etc. On the services side, the hotel has a private garage with valet service, air conditioning, free Wi-Fi, room service in partnership with a restaurant nearby, and more. Many restaurants are also close to the hotel. Recent renovations have been made to provide a better quality of services. The 110 rooms and suites of the Best Western Plus Hotel Massena Nice, fully equipped with new high-end luxury bedding, invite the client to relax between two different activities in the capital city of the French Riviera. On the business side, the hotel has a conference room for up to 45 people. And for Incentives up to 150 delegates for reward travel. ... more   less 
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Also Known As:
l Hotel Massena
l Hotel Nice

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