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Best Western Plus Hotel Massena Nice
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Reviews (1,388)
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All reviewsgreat locationold townprivilege roommassena squareseparate toilettraditional roomgaleries lafayetterecommend this hotelnice carnivalthe buscentral locationbuffet breakfastgood sizeside streetcity breaktea and coffee making facilitiesreception desk
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395 - 400 of 1,388 reviews
Reviewed 19 April 2014

My husband & I stayed here for 4 nights the week before Easter, the hotel is very clean, modern & is located in what I felt was the best area for getting around Nice. It is minutes from main shopping areas, less than 5 minutes from promenade & beach, 10 mins walk to main train station (or 2 mins from tram stop which takes you there also), 1 minute from place messena, 5 mins from old town & 5 mins from airport bus stop. It's approx 15mins from port.
We found the staff to be excellent, very helpful with all enquires & continuously friendly.
Our room (612) (we paid slightly extra for privilege room) was relatively spacious, clean, bright, modern with a lovely private balcony which the sun hit every day until early afternoon. The only downside to the rooms is the bathroom facilities. It's almost open planned & with only frosted glass dividing the toilet to room. The shower was excellent but maybe the layout could be a little daunting for new couples etc due to that little lack of privacy when needing to use the bathroom! We were celebrating our 1 year wedding anniversary & laughter about how it!
The other downside is price of drinks in bar, too expensive so we never used it, which is a pity cause nice bar area but with no offers etc then nothing to entice you to have a few here!
If I return to Nice, I would def stay here again due to location & nice staff. It's s little pricey but worth it for location.
We were also allowed to leave our bags here no problem on last day due to a late flight.
We never ate breakfast as too expensive for what you could get out and about.

Room Tip: Room 612 (top floor, corner room - def had more space than some others we seen). Great sun trap on balcony. Worth extra €16 for privilege room.
  • Stayed: April 2014, travelled as a couple
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2  Thank KAF8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrine P, Responsable relations publiques at Best Western Plus Hotel Massena Nice, responded to this reviewResponded 5 May 2014

Dear KAF8,

Thank you for choosing the hotel massena nice to celebrate your first wedding anniversary ! I am thrilled to know how much you enjoyed your stay with us - this is just what we love to hear! I am glad you enjoyed the refreshed and updated look of the hotel.
You perfectly described the ideal location of the hotel and I am very happy that our privileged position has enabled you to enjoy all the attractions of the city of Nice.

Thank you for your kind words regarding the service provided to you. Please know that I will be sure to share this your feedback with all the staff.

It is with pleasure that I note your good remarks about the room 612 which offers a modern comfort. Concerning the bathroom it is actually our only room with this new concept design. Many of our customers appreciate it but it may surprise you.

We are very fortunate that you'll choose our hotel again for your next stay in Nice and we will welcome you back with great pleasure.


Best regards, Perrine Pellet

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Reviewed 10 April 2014

Rooms are small, but clean and nice. Four English channels and a mini-frig. Great location, in the middle of tourist area that is well lit and safe. The breakfast is not much, even for 17 euros, the staff struggled with English, and some had problems with e-mail, but we were pleased and would stay there, again. The air conditioning was not too good, and the WHOLE hotel either has a/c or heating. Not sure what it would be like in August, but we enjoyed it.

Room Tip: Some rooms have small balconies, but they may also have lots of street noise. Some rooms had bad Wi-Fi, but ours was great.
  • Stayed: April 2014, travelled on business
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Thank riecke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this reviewResponded 5 May 2014

Dear Madam, Dear Sir,

I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property.
All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve.
I will certainly share your observations with the entire hotel staff and are sorry not to have met your expectations.
Best Regards,

Georges PRADIER
Deputy General Manager

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Reviewed 10 April 2014

Just returned from a week's stay at this hotel in Nice. It has an incredible location just off Place Massena, the main plaza in Nice. It is maybe three blocks from the Promonade along the sea and maybe a 10 minute walk to Old Town. Very safe area, we walked at night and felt very safe. Room was large and clean with comfortable beds, a safe, very helpful front desk people and an outstanding breakfast buffet (it was included with our reservation but may not be for everyone). Easy walk to shops, restaurants and all other services.

Room Tip: No view from rooms on back of hotel but very quiet (street in front of hotel is busy).
  • Stayed: April 2014, travelled with friends
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2  Thank travelingnana0806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrine P, Responsable relations publiques at Best Western Plus Hotel Massena Nice, responded to this reviewResponded 14 April 2014

Dear travelingnana0806

Thank you! We appreciate you taking the time to review our Hotel. I am happy to hear you enjoyed your stay and the hotel's location.

You're right, the Hotel Massena is very well located in Nice, just next to the mains shops like the Galerie Lafayette, many restaurants, the sea, the Castle hill...


Regarding our breakfast (that I noticed you appreciated), just know for your futur booking that we propose all year long a special B&B package on our official website.

We look forward to welcoming you back,

Yours sincerely,

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Reviewed 8 April 2014

We would stay here again for all the right reasons. Great location, right in city centre and yet quiet well insulated rooms.Very friendly willing staff and plenty of staff available.Nothing is too much trouble.Comfortable bed, nice bedlinen, super power shower. Very extensive breakfast buffet which will set you up for the day!

Stayed: April 2014, travelled as a couple
2  Thank MariaMadigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrine P, Responsable relations publiques at Best Western Plus Hotel Massena Nice, responded to this reviewResponded 14 April 2014

Dear MariaMadigan

Many thanks for this wonderful review about the Hotel Massena ! I am delighted you enjoyed your stay and I will make sure to pass along your appreciation to the staff.

I hope we have the opportunity to welcome you back,

Yours sincerely

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Reviewed 8 April 2014

Hotel Massena in Nice is a quaint hotel very conveniently located near lots of shops and restaurants. The hotel staff, most of it, was very nice. The desk help was most eager to assist with anything we needed. The hotel manager, however, proved to be very "snooty" and rude when we tried to stay out of the rain and use a table in their closed cafe. The hotel cafe is only used for breakfast, so it's not like we were taking any money from their pockets or encouraging patrons not to eat there.

The rooms small (like most European hotels) but comfortable.

Stayed: April 2014, travelled with friends
Thank mlusky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelnicemassena, Directeur général at Best Western Plus Hotel Massena Nice, responded to this reviewResponded 5 May 2014

Dear Madam, DearSir,

We have read carefully your review about the Hotel Massena. For information, the General Manager just suggested you not to have a picnic on the tables in the lobby. We can not allow food (sausages, pickles, bread, ....) in the hall spread over the tables for reasons of hygiene, our hotel also provides a catering service in your room. The General Directo indicated that you kindly done and even offered to sit in a private room to please, you have refused. We regret Whether you have experienced this as rudeness and remain at your disposal.

Sincerely Yours,
The Management

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