It´s my fifth time at the Massena. I used to love this hotel. Its location is convenient and it is located in a beautiful French building. We were attending to a conference and having decided to arrive in advance, we decided to book at Massena for our first night in Nice, before moving to the hotel booked by our company.
Great was our deception. The room, a standard one, was not only outdated but the carpet need a deep clean. What is more strange the bathroom was divided and the toilet was in a sort of small closet completely isolated from the shower and the sinks.
I had read that the hotel was recently renovated. Definitely not the first floor. A mate travelling with us was destined to a room with a deep sewer smell. My deception is greater because I know it has better rooms, even standard ones. I found myself not appreciated as loyal guest.
I found the rooms dusty.
The A/c does not work properly but on my request to the front desk , I must say that the service came in a moment. They were the most gentle people I found at Massena. They fixed it and it was OK.
Wi Fi worked well and breakfast service , though completely t impersonal, is quite good. Many tasteful choices and food of high quality.
After many years of loyalty and recommendations to many friends , next time I will think twice. We paid four stars, we received not more than two. All hotels have standard rooms but four stars should be four stars.
- Official Description (provided by the hotel):
- Real Boutique Hotel in Nice with a character and its famous Belle Epoque facade of the early century, the Best Western Plus Hotel Massena Nice welcomes you in a friendly atmosphere. 4 Star hotel with all the comforts in the heart of Nice, the Best Western Plus Hotel Massena Nice is the perfect place to stay in Nice for all shopping enthusiasts. All the fashion and luxury within walking distance from the hotel: Galeries Lafayette, Louis Vuitton, Hermes, Dior, etc. On the services side, the hotel has a private garage with valet service, air conditioning, free Wi-Fi, room service in partnership with a restaurant nearby, and more. Many restaurants are also close to the hotel. Recent renovations have been made to provide a better quality of services. The 110 rooms and suites of the Best Western Plus Hotel Massena Nice, fully equipped with new high-end luxury bedding, invite the client to relax between two different activities in the capital city of the French Riviera. On the business side, the hotel has a conference room for up to 45 people. And for Incentives up to 150 delegates for reward travel. ... more less
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- Also Known As:
- l Hotel Massena
- l Hotel Nice