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“Very good but going downhill”

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Mercure Nice Centre Notre Dame
Ranked #26 of 205 Hotels in Nice
Certificate of Excellence
Brighton, United Kingdom
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Very good but going downhill”
Reviewed 9 July 2014

I have stayed at this hotel probably three times a year over thirteen years. This time the experience was not so good. The staff were excellent as ever - but the rooms need upgrading now - carpets and decoration are tired and the hand basin in the bathroom was cracked.

Otherwise breakfast is excellent and the overall experience was good value for money.
I did feed this back to Mercure via their satisfaction survey site - and they still encouraged me to input again via trip adviser - so I hope that they are listening.....

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Sunlovverjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B S, Directeur général at Mercure Nice Centre Notre Dame, responded to this review, 10 July 2014
Thank you for your loyalty and your kind remarks.
Our aim is to improve the quality level to meet our guest s expectations, and we are always happy to succeed.
We are all looking forward to welcome you shortly at Mercure Nice Notre Dame
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
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County Tipperary, Ireland
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 July 2014

great location in the city within walking distance of most places. we arrived early and took our bags for us so we could head off and check in later. didnt have breakfast there as it was a bit expensive

Stayed March 2014, travelled with friends
Helpful?
Thank gracetipp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B S, Directeur général at Mercure Nice Centre Notre Dame, responded to this review, 7 July 2014
Dear Guest

Thank you to have taken the time to give us your opinion about your stay in our hotel.

Our aim is to improve the quality level to meet our guest s expectations, and we are always happy to succeed.

We are all looking forward to welcome you shortly at Mercure Nice Notre Dame
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 June 2014 via mobile

The hotel was in a great location, we were a party of 9 pax and stayed on the 3rd and 4th floor staying 2 nights. The staff were very helpful, we enjoyed the simply but plentiful buffet breakfast very much as did our children. The hotel is located near a big underground car park handy for your hire car. The children enjoyed the charming outdoor pool on the roof. Our rooms were clean and very basic. The beds were deceptively comfortable. The bathroom was basic but clean and the shower was great!! Towels were ok. They do need an upgrade decor wise. A great hotel to use as a base to explore, would recommend it if you didn't want to spend a lot. Free wifi !

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexandraJGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B S, Directeur général at Mercure Nice Centre Notre Dame, responded to this review, 7 July 2014
Dear Guest

Thank you for your kind remarks about your stay at Mercure Nice Notre Dame.
We are glad you enjoyed it and hope we will welcome you again shortly
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Дублин, Ирландия
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 June 2014

The hotel is very old and screaming for renovation. Rooms are small, with an old carpet and uncomfortable beds, but thats not the worst - the worst thing waits for you in the bathroom - the place is full of mould and dirt. Breakfast itself was average and staff was very unhelpful. Definitely not a 4 star hotel! The only good thing about this hotel is location - 15mins walk to the beach and city centre.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank to_be_in_vogue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B S, Directeur général at Mercure Nice Centre Notre Dame, responded to this review, 25 June 2014
Dear Guest,

Thank you to have taken the time to give us your opinion about your stay in our hotel.

Be sure that our aim is to improve the quality level to meet our guest s expectations.

We are really sorry we did not meet your expectations, and we beg you to accept our sincerest apologies.

Looking forward to welcome you shortly in one of the hotels of the Mercure network.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, New Zealand
2 reviews
Reviewed 20 June 2014

We have just checked out of this hotel 20/06/14 and We would never rate it. We have travelled extensively and have always found staff to be helpful - but not here - staff have a rude manner and eveything seems like an effort. The first morning we had breakfast and it was poor, so ate out for the rest of our stay.We had initially spent the first part of our holiday at the Novotel but as there was a conference in town could not stay there the whole time. Such a shame as the service was really great, nothing was a problem it was also cheaper. The Mercure was extremely expensive for what you got as the hotel is old, location handy but that is about all.
We are gold Advantage plus members and always get priviledges when staying at a accor hotel but not here. Arrived at the Novotel to a gift in our room, plus an upgrade to a lovely big room all still cheaper than the Mercure.
Friendliness costs nothing - the Mercure staff could afford to go on a course and learn about friendliness in the hospitality industry

Room Tip: Beds hard, would not recommend this hotel
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beehive120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B S, Directeur général at Mercure Nice Centre Notre Dame, responded to this review, 25 June 2014
Dear Guest,

You have taken the time to give us your opinion about your stay in our hotel, and we thank you for this.

We are really sorry that the room and service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be sure that our aim is to improve the quality level to meet our guest s expectations.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hornchurch, United Kingdom
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 May 2014

Location wise, this hotel is in an excellent spot. It was about 15 minutes walk to the beach and 10 minutes walk to the station. Good shopping facilities nearby as well. The hotel itself is good, our room (twin room) was in a good condition and clean. We were out everyday, so only needed someplace to rest. I like the idea of the toilet being separated from the bathroom, but needed it's own sink as we had to go into the bathroom to wash our hands. Tea facilities in room and supplied water for us, but needed to supply more milk which we requested and received. Drinking glasses were not replaced everyday. The bar on the 8th floor was good and views of the rooftops were excellent. Hotel staff were always pleasant and polite and we didn't find any of them rude or not willing to help. I think this hotel is a good hotel for a weekend stay and would be happy to stay again.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Suzy2203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B S, Directeur général at Mercure Nice Centre Notre Dame, responded to this review, 25 June 2014
Dear Guest,

Thank you for having taken time to share your views about your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Nice Centre Notre Dame

Property: Mercure Nice Centre Notre Dame
Address: 28 avenue Notre Dame, 06000 Nice, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Nice > Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Nice
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Nice Centre Notre Dame 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Mercure Nice Centre Notre Dame is a recently refurbished 4 star hotel located opposite Notre Dame church, close to the Promenade des Anglais and the old city. On the tram line, the hotel is 300 m from the station and 7 km from the airport. The hoteloffers 200 rooms with 2,000 sqm of inner gardens. Enjoy our solarium, beauty centre, swimming pool and rooftop bar with panoramic views over the city. Public undercover pay car park. ... more   less 
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Also Known As:
Mercure Nice Centre Notre Dame Hotel Nice
Accor Nice Centre Notre Dame

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