Rooms were neat and clean, however was not pleased with the reception. We had booked our rooms months in advance and had specifically requested for 2 queen and 2 twins. However they only gave us 1 queen and 3 twins. This was despite us being very specific about our room requirements beforehand. When we asked if we could have our rooms changed, they just said they were fully booked and that they would push 2 beds together. Lady at desk was not very helpful. Only when asked did she say that the next queen room would be available in 2 days time which we accepted. Felt that she could have offered more options. The icing on the cake was when she informed us that we were welcome to change hotels, which was unnecessary.
Not a good experience or a start to our holiday and will most certainly not return to this hotel.
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- Also Known As:
- Best Western Roosevelt
- Best Western Nice
- Nice Best Western