We arrived at this hotel on Fri night at 10.30pm and on arrival notice there were 4 guests stuck in the lift. The man on reception seemed to be doing little to sort out the situation or to assist two teenage girls who were family members of those stuck in the lift.
On trying to check in we were told we didn't have a room as it had flooded during that morning and we had been moved to a different hotel. I asked why I had not been informed during the day if they had known since that morning but he just shrugged his shoulders. He then said he would arrange a taxi to take us to hotel kent. We didn't even get out of the taxi at Hotel Kent as it was soooo dingy and dirtry looking from the outside so we asked the taxi driver to return us. The people were still in the lift on our return and the teenage girls were quite stressed by this stage. We offered to buy some water that they could pass through the gap in the lift - they were very grateful as it was very hot and the hotel man had not even thought to do anything for them. During this time another guest came from his room complaining the door didn't lock. We were still trying to get a room and told him that the one they had sent us to was completely unnaceptable. He was again most unhelpful telling us we should have stayed at the kent. I asked him had he seen the state of it and he replied he had never even heard of it before today! We had specifically booked this hotel despite some bad reviews because of its proximity to the beach and the kent was not even close by. After being there for approx 2 hours and also speaking to the manager on the phone (after demanding to do - he was even more unhelfpul than the man onreception and didn't want to know about the problem. He had never seen the Kent either!) he eventually found us a hotel nearby. Never where we offered any apology for what had happened - he just kept denying any fault. I realise he can't help if the room flood (although it seems the general maintenance is very poor) but the way it was handled was extremely poor! He also never bothered to put a sign on the lift until about 2 hours after the people managed to get out so myself and my husband had to keep directing guests away from it or there would have been several other guests stuck also.
We never actually saw the rooms so can't comment but the reception was awful and well overdue of a serious facelift. As I mentioned, elevator was broken, rooms flooded and keys didn't work......
VERY POOR HOTEL WITH EXTREMELY RUDE STAFF! DO NOT STAY HERE
- Official Description (provided by the hotel):
- Riviera-style 6-story Hotel located in city, across from gardens & beach. ... more less
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- Also Known As:
- Albert 1er Nice
- Albert 1er Hotel