Let me start with the positives, I would like to be fair.
Great location, beautiful views and comfortable room. We found the check-in staff nice and friendly. The breakfast was good as were the breakfast staff.
Now for the negatives. We arrived at the hotel after driving for 6 hours. Upon our arrival we noticed there was no doorman waiting to greet us at the door or help us with the bags. My husband had to go looking for someone to help us with our belongings and parking the car. When the doorman finally arrived, he gave us the option of self-parking or valet parking. We were very surprised as usually a 5 star establishment would park the car on our behalf unless told otherwise. He seemed a little disappointed that we rocked up in a Renault and not a Ferrari!! We have stayed at 5 star hotels before and we certainly expected more personal attention- isn't that what 5 star hotels provide?
We decided to have dinner at the restaurant and found the menu very limited with no option for vegetarians. Again, very odd for a 5 star hotel. We don't mind the prices as long as we get the options.
The indoor heated pool was not available during our stay as we were told there were renovations happening- most disappointing for a 5 star hotel especially given it was raining and there was no option of going to the beach.
The wifi was patchy at best and very slow most times. Again, not that we had expected from a 5 star hotel.
On leaving, no help from the doorman or the concierge with our bags. The front desk had said that they would organise for someone to bring the car to us. Fine. We waited outside for at least 10 minutes, still no car. When the doorman finally made an appearance he asked if we were waiting for our car. All up we waited for at least 20 minutes. We were most unimpressed. Also why does it take 2 staff to bring the car to us? After all it is only a Renault!
Would I stay here again? I would probably give it a miss and stay at Monaco instead. I don't mind paying but provide me with the service I am paying for. If you are staying in Nice look around as there are many other hotels on the main street.
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- Also Known As:
- Le Palais De La Mediterranee Hotel Nice
- Palais De La Mediterranee Hotel
- Palais De La Mediterranee Nice