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“Nice hotel but not brilliant”

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Boscolo Exedra Nice, Autograph Collection
Ranked #22 of 204 Hotels in Nice
Certificate of Excellence
Reviewed 14 April 2014

Great location for getting to Nice Ville, going out into the Old Town, getting around in general. Concierge barely speaks English, so cannot direct you anywhere. The receptionist gave us wrong details to catch the bus on Sunday to Eze Village. Nice hotel. Supposedly 5*. I've stayed at the Hotel Intercontinental in Cannes and this doesn't hold a candle to it. No complimentary water in room. Can of coke €7, small bottle of nuts €8, worth no more than €1. Probably wouldn't stay again. Really check your room bill, we were presented with a bill for several items we had not ordered.€28 for breakfast...for nothing special. I'd recommend the Italian Creperie in Rue Massena, or one of the local bars, nothing better than breakfast al fresco when the sun is shining, watching the world go by. Fresh croissants and fantastic coffee costs as little as €4 and it leaves room for fantastic lunches in some of the local bistros on the Cote D'Azur.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Marie d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
exedra, General Manager at Boscolo Exedra Nice, Autograph Collection, responded to this reviewResponded 23 April 2014

Dear Guest,

We have really appreciated that you were taking the time to express your feedback concerning your stay in our property on TripAdvisor. It was a pleasure to welcome you, every day the main goal of the management and the staff of the Boscolo Exedra are to reach guest satisfaction.
We would like to apologize for the inconvenience which has occurred with our front desk staff, please be assured that we will make sure that our staff will provide the correct information in the future.
With regards to the Minibar prices, we are quite surprised to read your comment, as we inform you that they are in line with most of the other 5 stars properties of the Côte d’Azur, France and Europe. For the breakfast we offer an extensive hot and cold American buffet with a wide variety of cheeses, salads, fresh fruits, ham, salmon and of course bread and pastries, we also serve scramble eggs with bacon and sausage and our price of 24 Euro is really below most of our competitors.
Thank you once again for your feedback and we hope to have the chance to welcome you for your next stay on the French Riviera.

Best regards,

Silvio Catalano
The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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562 - 568 of 1,565 reviews

Reviewed 14 April 2014

We came here for my birthday for 2 nights, lovely interior, great room, very clean and modern. It is everything you would need and want during a city break.

We went to check in early the receptionist was extremely helpful and recommended best restaurants in the area and other great areas of interest.
On the whole 10/10 - would love to go back.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 356Rachael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
exedra, General Manager at Boscolo Exedra Nice, Autograph Collection, responded to this reviewResponded 15 April 2014

Dear Guest,

We have really appreciated that you were taking the time to express your feedback concerning your stay in our property on TripAdvisor. It was a pleasure to welcome you, every day the main goal of the management and the staff of the Boscolo Exedra are to reach guest satisfaction, and learning from you that you have found the property and its services corresponding to your expectations is like an award in achieving our task.
Thank you in particular for your appreciation and positive comments on the interior, on our modern and clean rooms as well as on the service of our receptionist.
Thank you once again for your feedback and we hope to have the chance to welcome you for your next stay on the French Riviera.

Best regards,

Silvio Catalano
The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

What a first impression. . cases taken, arranging us a room to suit, pianist in lobby, cocktails with a fine buffet, all before we even got to the room! Room had huge beds and wardrobe, and they understand you have more than one wifi gadget, and don't skimp on it! it is a lovely, well run hotel, and looks gorgeous!

Turning left as you come out takes you to the tram line then Massena, making the location very easy. My only cavil was there was no reading lamp, and someone came up immediately to check, but didn't think to leave one!

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
exedra, General Manager at Boscolo Exedra Nice, Autograph Collection, responded to this reviewResponded 17 April 2014

Dear Guest,

We have really appreciated that you were taking the time to express your feedback concerning your stay in our property on TripAdvisor. It was a pleasure to welcome you, every day the main goal of the management and the staff of the Boscolo Exedra is to reach guest satisfaction, and learning from you that you have found the property and its services corresponding to your expectations is like an award in achieving our task.
Thank you in particular for your appreciation and positive comments on the service, our huge beds and wardrobes, our internet connection as well as the gorgeous look of the hotel, as you described it.
Regarding the reading lamps, we would like to apologize for the inconvenience occurred and that the staff member has not immediately provided you with reading lamps.
Thank you once again for your feedback and we hope to have the chance to welcome you for your next stay on the French Riviera.

Best regards,

Silvio Catalano
The General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014 via mobile

- Modern, pleasant design.
- Well-located: 20 minutes from the airport by taxi, 10 minutes away from the seaside
- Welcoming reception, friendly service.
- Spacious minimalistic designer room, mini-balcony.
- Great choice of toiletries in the bathroom.
- Plenty of TV channels: even Russian.
- WiFi works very well, compared to other hotels.
- Breakfast could be better organised, but a plate of freshly baked croissant made my morning in the end.
- Dinner was good although quite expensive if you go "a la carte".
- Pool table in the lobby.
- Spa looks great and is included in the price of the room, althought we didn't have chance to enjoy it.

Great value for money! I would recommend for a stay in Nice.

Stayed: March 2014, travelled as a couple
1  Thank Sergei G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
exedra, General Manager at Boscolo Exedra Nice, Autograph Collection, responded to this reviewResponded 15 April 2014

Dear Guest,

We have really appreciated that you were taking the time to express your feedback concerning your stay in our property on TripAdvisor. It was a pleasure to welcome you, every day the main goal of the management and the staff of the Boscolo Exedra are to reach guest satisfaction, and learning from you that you have found the property and its services corresponding to your expectations is like an award in achieving our task.
Thank you in particular for your appreciation and positive comments on the staff friendliness, our modern design, the good location and the wide selection of bath amenities and TV channels.
Thank you once again for your feedback and we hope to have the chance to welcome you for your next stay on the French Riviera.

Best regards,

Silvio Catalano
The General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

Do you want first class service? Friendly and helpful staff? Comfort and relaxation as well as a perfect location? Look no further, this hotel ticks all of those boxes. I returned today from a 3 night stay with my friend and had to write a review because I was so impressed with the level of service. We were advised on where to visit, where to eat and staff took the time to draw us maps and ensure we understood their instructions.

The hotel is impressive, a beautiful lobby with a white grand piano. Interesting decor which worked well with the theme. We received a complimentary upgrade to our delight and the room was superb. We were given 509, on the 5th floor which despite being on the side of the street, was incredibly quiet.The bed was comfortable and large, the view from the window was lovely. It would have been nice if there was more storage space (we would have been stuck had we stayed a week). I assume this room was for couples as there was a bath and shower in the middle of the room, with no screen. I can see this lack of privacy being an issue even for couples!

The restaurant was good, food was delicious although in an hour and a half we had only been served a starter which I would have not expected.

The spa was great, there is a steam room, sauna and pool. I also had a massage which again was superb. I only wish they had water available rather than tea for when you exit the sauna. They give you flip flops to walk around in which was nice, just remember to bring down your robe from your room.

Location-Could not have been better. You exit the hotel, turn left and within 2 minutes you are on the main street with the trams and an excellent selection of shops. If you turn right onto this street and follow the road down, this will take you to the square where you can sit out and have a drink whilst watching the world go by. A little further on you have the promenade and lovely pebble beach. Take my advice and walk up to le chateaux, it s a castle on a hill and you see the most beautiful views of nice.

Places to eat-Le sejour cafe is 3 minutes away and the food is great, be sure to book in advance as they are very busy. There is a nice wine bar called Cave 35 which you should visit. I have heard Waynes bar is good if you like live music but we never ventured there.

If you are trying to think of things to do then a trip to Monaco is highly recommended. We took a trip by train on sunday as much of Nice was shut. Its a 25 minute train journey and well worth it, When you buy a return ticket at the station be aware this means 'one way back' so if you are needing what we brits call a Return (there and back), then chose the allez/return option. The harbour here is a must see and if you like nice cars then you will be in your element,especially around the Casino!

All in all a wonderful trip, I really cannot fault the hotel and Nice as a whole. After visitig Paris last year, i had my concerns but I met some of the most friendly French people ever and the hotel service was the best I have ever had. Thank you Boscolo for exceeding my expectations and according to the taxi driver, you are the Best hotel in Nice!

Room Tip: 509 for peace and quiet with a lovely view. As long as you don't mind your partner or friend get...
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  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Lindsay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
exedra, General Manager at Boscolo Exedra Nice, Autograph Collection, responded to this reviewResponded 16 April 2014

Dear Guest,

We have really appreciated that you were taking the time to express your feedback concerning your stay in our property on TripAdvisor. It was a pleasure to welcome you, every day the main goal of the management and the staff of the Boscolo Exedra are to reach guest satisfaction, and learning from you that you have found the property and its services corresponding to your expectations is like an award in achieving our task.
Thank you also for your appreciation and positive comments on the staff friendliness and their service quality, our beautiful lobby and interesting décor, the spa facilities, the quietness of our rooms and its lovely view.
With regards to the your comments concerning the open bathroom, effectively the concept of some of our room are with an open space bathroom (with a separate toilet/bidet which can be closed with a sliding door), this the way the architect has imagined the space in some rooms however we do have rooms with a separate bathroom on demand, next time please feel free to inquire about these rooms.
Please accept our apologies for the delay that occurred when you have visited our restaurant. We constantly strive for improving our service and we would like to thank you for informing us. Please be assured that we will make sure that such a delay will not happen again.
Thank you once again for your feedback and we hope to have the chance to welcome you for your next stay on the French Riviera.

Best regards,

Silvio Catalano
The General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2014

As I always do....... Straight to the point.
1: Great location. 10minute drive from the airport (although the taxi ride cost us €35)
2: First appearance is that the hotel looks very grand from the outside and your opinion doesn't change once you step into the lobby.
3: Reception staff are very attentive and friendly. We were walked to our room by the person that served us and he was extremely polite.
4: Our room was all white, spotlessly clean and very big. The bed was massive and very comfy.
5: The mini bar was well stocked and there were complimentary waters and nuts.
6: The TV had all the international channels that you usually find in good hotels
7: The bathroom was spacious with a large bath tub (shower built in). There was a fantastic array of body washes, shampoos and conditioners to choose from.
8: Plenty of wardrobe space
9: The swimming pool / sauna / steam room / gym were great. Hi-tech gym equipment and very fancy pool.
10: I didn't eat at the restaurant but in room dining was great. Food was lovely and great selection.
11: The bar was very stylish and relaxed. I bet it's a real "start of the night" kind of bar for the locals.

I have to raise 3 potential negatives.....
1: You can hear doors opening and closing from neighbouring rooms.
2: The bath/shower is open to the bedroom so no privacy.
3: Although the windows have curtains (very nice) they don't block out the daylight which makes sleeping/resting in the day difficult.

However, these negatives haven't stopped my wife and myself from loving this hotel one bit.

We would totally recommend.

Stayed: March 2014, travelled on business
3  Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
exedra, General Manager at Boscolo Exedra Nice, Autograph Collection, responded to this reviewResponded 15 April 2014

Dear Guest,

We have really appreciated that you were taking the time to express your feedback concerning your stay in our property on TripAdvisor. It was a pleasure to welcome you, every day the main goal of the management and the staff of the Boscolo Exedra are to reach guest satisfaction, and learning from you that you have found the property and its services corresponding to your expectations is like an award in achieving our task.
Thank you also for your positive comments and your appreciation of the staff friendliness, the hotel appearance, the selection of bath amenities, as well as the food quality of the room service.
Regarding your comments on improvement, we have taken good note and we will try to improve those aspects in the future in order to make your future stays even more enjoyable. With regards to the open bathroom, effectively the concept of some of our rooms are with an open space bathroom (with a separate toilet/bidet which can be closed with a sliding door), this is the way the architect has imagined the space in some rooms however we do have rooms with a separate bathroom on demand, next time please feel free to inquire about these rooms.
Thank you once again for your feedback and we hope to have the chance to welcome you for your next stay on the French Riviera.

Best regards,

Silvio Catalano
The General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

This was the worst hotel of my 2 weeks in Italy and France. The location is fantastic and the lobby very nice. However, the rooms leave a LOT to be desired. The ceiling was open over the toilet/bidet and over the door to the room. When you turn lights on, you can look into the crawlspace. The shower washed the bathroom, no matter what you did with the shower curtain. The only way to cool the room down was to turn off the fan/heat and open the window. The temp with the fan was never cool, always overheating the room. The phone in the room didn't work. The light switches were all screwed up. For that matter, the lighting in the room was terrible - too dark to even read a book. And, DO NOT expect a wake up call! I tried all 4 nights and it never happened. The breakfast buffet was beyond limited. Not worth the effort to go down...

Room Tip: Face the park.
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  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank JR125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
exedra, Directeur général at Boscolo Exedra Nice, Autograph Collection, responded to this reviewResponded 16 March 2014

Dear Guest,

Thank you for sharing with us your experience at the Boscolo Exedra, we really regret to learn that your stay did not come up to your expectation and we are taking very seriously into consideration your negative experiences. Be assuring that the Management will take all necessary steps and make all efforts in order that these episodes did not repeat themselves as for us the service attention and attitude toward our guest is the priority and we hope to improve these aspects in the shortest terms.
We regret that the rooms had some issues of maintenance that we could fix immediately calling the reception regarding the air-condition, as we have just have to turn the system on cold, probably the previous guest have asked specifically to have only a warm temperature being the season still with cold temperature at night.
Regarding the concept of our room with an open space bathroom (but not the toilet/bidet which can be closed easily with a sliding door and did not leave a space in the ceiling open?) this the way the architect have imagine the space in some rooms however we do have rooms with a separate bathroom on demand, next time please feel free to inquire about these rooms.
Concerning the breakfast quality we usually received good comment and the price is really below most of our competitors, for the service of the wake-up call we apologize if this service was not properly done due to the phone not working, being your stay of 4 nights asking the reception we could solve immediately the situation.
We regret that these aspects on your opinion decrease our rating, anyhow we hope that you will have the opportunity to return and experience the changes in the future.

With kind regards.

Silvio Catalano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boscolo Exedra Nice, Autograph Collection

Address: 12 Boulevard Victor Hugo, 06000 Nice, France (Formerly Boscolo Exedra Nice)
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Nice > Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Nice
#12 Luxury Hotel in Nice
#17 Romantic Hotel in Nice
Price Range: £131 - £343 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Boscolo Exedra Nice, Autograph Collection 5*
Number of rooms: 112
Official Description (provided by the hotel):
Experience elegant luxury in the French Riviera at the Boscolo Exedra Nice, Autograph Collection. Our boutique hotel features an ideal location just minutes from the Promenade des Anglais, Old Town and some of the town's most pristine beaches. With our splendid amenities, signature spa and on-site Italian restaurant, we ensure an unforgettable stay in Nice, France. ... more   less 
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Also Known As:
Boscolo Exedra Nice Hotel Nice
Boscolo Exedra Hotel Nice
Nice Boscolo Exedra Hotel

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