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“Nice hotel but some improvement to service needed”
Review of Le Petit Prince

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Le Petit Prince
Ranked #2 of 24 Hotels in Sainte-Maxime
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice hotel but some improvement to service needed”
Reviewed 19 April 2014

We booked the Petit Prince on a recommendation from Gay Provence website for my birthday as we were on a tour of Southern France. Checked in and were greeted by 2 lovely guys Francois and Patrick, who immediately made us feel welcome, the room was a good size with a corner aspect view of the sea and St.Tropez beyond. The room was OK although the AC didn't seem to work which meant the room was very hot and airless and there was bird mess over the balcony but other than that it was quite nice.

We were travelling with our small dog and when we went to breakfast were told she could not be in the restaurant so we sat outside in the garden, the person serving breakfast wasn't very welcoming or friendly to us but laughed and chatted with the French guests, however we are quite used to this kind of thing, the fact it was my birthday I chose to ignore this.

That night we had booked my favourite restaurant and were getting ready, my partner called down to reception to ask for an iron and was met with a very unhelpful lady who demanded he come down stairs, he asked politely if someone could bring the iron up as we were in the process of getting ready. She then called back and I answered and she told me quite unapologetically that there was no iron!! Now this purports to be a 3 star hotel, yet they had no iron and no way of getting one.

I was understandably upset as all I had ironed was an old polo shirt which i had already worn being 5 days into the vacation, everything else was in the case and needed ironing so I had to go out to my special birthday dinner looking like an unkempt tramp.

To add insult to injury we saw the same woman the following day and she breezily announced that there was now an iron to use, I replied it wasn't much good now but she seemed unconcerned.

When we checked out, we noted a 30 Euro surcharge for the dog (she is immaculately clean and tiny and was not left in the room at any point) we queried this as when we booked I am fairly sure that the dog was included but he insisted it wasn't, if we had known this at the outset the dog would have been sat in the breakfast room, on a chair with a napkin round her neck tucking into the buffet breakfast which was OK but not worth the 10 Euro price tag.

All in all this stay was the only low point in the otherwise great holiday, a general lack of care and customer service overshadowed the good service from the initial staff we met and I feel that they need to focus more on ensuring the happiness of the guests rather than wafting around with noses in the air.

The hotel is however well situated a stones throw from the sea front, a tad noisy if you have the patio door open as there is a main road with lorries thundering by but a convenient location if you have business or pleasure planned in St Tropez.

In conclusion, this is in our opinion a 2-3 star hotel charging 3-4 star prices, not very impressed!

Room Tip: Room 307 had a decent view and no one above
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank gords123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
francois m, Propriétaire at Le Petit Prince, responded to this review, 25 April 2014
Google Translation
Bonjour,

Nous sommes désolés de constater que vous n'avez pas été ravis de votre séjour.
En effet, il est inadmissible que le fer à repasser ait disparu une soirée ! Après enquête, le
fer à repasser avait été prêté à une dame d'une autre chambre qui ne l'avait pas rendu à la
Réception. D'autre part , la personne à la Réception était très embêtée pour vous et donc très concernée, contrairement à ce que vous pensez. Le lendemain la Cliente a rendu le fer d'où les excuses répétées de la Réception, et non insulte comme vous le soulignez.Vous auriez du nous confier votre chemise, une femme de chambre aurait pu vous la repasser.
Les petits chiens sont bien acceptés dans la salle de petit-déjeuner, mais vous avez préféré être servi en terrasse au soleil. De même, le supplément pour les chiens est bien indiqué sur tous les sites de réservation.
Sachez Messieurs que nous essayons d'être toujours à l'écoute et proche de nos Clients.
En espérant vous recevoir de nouveau, n'hésitez pas à nous aviser de votre arrivée.
Cordialement
La Direction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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386 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Milan, Italy
Level 6 Contributor
146 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 30 December 2013

Surely a good option. I stayed only one night for work purpose during low season, so cannot say that much on the village which was quite dead.
Regarding the hotel, it's a very good 3 stars hotel, with huge rooms. My room was a superior one, with balcony.
Plus: breakfast, served at the ground floor with very good croissant, bread, jam and even coffee was good (which is quite rare in France). Cleaning of the room, perfect.
Down: receptionists don't speak english (at least the ones I have met), and for a 3 stars hotel is quite unacceptable.

I would suggest it!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Trickypv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern, Switzerland
Level 4 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 October 2013

Located close to Saint-Tropez and about 2 hours away from Cannes, this hotel is a good place to stay when exploring the region. Within 2 minutes walk from the beach of Sainte-Maxime, you can always leave the car there for a day while walking around in this nice little town. The rooms are big enough and comfortable, though they do show some age. The staff is friendly and efficient.

  • Stayed October 2013, travelled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Schumi3006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericton
Level 5 Contributor
68 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 August 2013

My family of 4 spent two nights in a family room. The rooms were spotless and situated so that there were two doors between us and the hall at night. The rooms were remarkably quiet despite the hotel being right in town - slept really well and heard nothing at night while room was on the road at front of hotel. The staff were helpful and friendly. The air conditioning worked great, there was a small safe in the room, and the beds were comfy. It was only a two minute walk to the beach. Very good value for the price. My only complaint is that the wi-fi was intermittent, although hard to know if this was the hotel or the service provider. A great stay overall -- i'd gladly return.

Room Tip: A number of rooms at the front of the hotel can see the water from their balconies.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wahoo62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago, Chile
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 June 2013

We stayed for 3 nights in June 2013. We would have loved to stay a bit more, but our schedule was perhaps too tight, so we could not reserve for more days.

Le Petit Prince looks like a small, average hotel. It is indeed small, but not average at all. Rooms are extremely clean and comfortable. We booked a family room for 4 adults and a baby. Most times family rooms are presented like being meant for 4 adults, but they actually have a nice room and a very small one, which is meant for children. This was not the case: we had two rooms, with two bathrooms, for the price of just one.

Services are awesome. Reception is very personalized and most of them are fluent in english and other languages (for us, chilean living in Germany, having an argentinean receptionist was a bit like being home). Breakfast was great: very personalized attention and very good food.

If you are going to Ste-Maxime (better: the whole area of the St-Tropez Gulf), this is the place.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank jwilenmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warminster, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 May 2013

I was here for a 90th birthday
A very pleasant hotel in the middle of town, friendly helpful staff with good english. In a quiet location with ample free parking. The room, with a balcony and shower, was spotless. A safe and mini bar was also in the room. They only do breakfast, which I passed on. Preferred the lie in. Price was very reasonable for the area. I would have no qualms in staying again.

St Maxime is one of the better Cote D'azur towns with a ferry to St Tropez located across the bay. Plentiful cafes and restaurants. Good shops and a small clean beach.

  • Stayed May 2013, travelled solo
    • Value
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    • Sleep Quality
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Helpful?
1 Thank OsoyoosBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
widnes
Level 4 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 May 2013

Bernard, Francoise and Patrick MAKE this Hotel a charming destination, on all counts! All the staff are friendly.. the Hotel is spotless.. The breakfast - Sumptuose and so well presented. The location is ideal for all of what St Maxime and St Tropez has to offer... Many thanks to an absolute Gem of an Hotel! Incedentally - the bed is fantastic.. a geat nights sleep!!!

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nigelharley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Petit Prince

Property: Le Petit Prince
Address: 11 avenue Saint Exupery, 83120 Sainte-Maxime, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Sainte-Maxime
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 24 Hotels in Sainte-Maxime
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Le Petit Prince 3*
Number of rooms: 31
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