While I can only agree with those reviewers who praised the setting of this hotel, the service was sadly nowhere near what I would expect for a hotel in this price range-over €350 a night. The basic problem is that there is no-one in a management role so the staff, while perfectly pleasant, are not really being directed in the basics of their role. So, bearing in mind the price, I do not think we should have had to wait ten minutes just to get coffee at breakfast, a boiled egg should not take 15 minutes to appear, I expect to be offered a drink while around the pool or in the garden and I expect to be able to communicate with the staff without difficulty. Despite my speaking both French and English, there were a number of occasions where the staff did not pick up what I was saying. Also, I did not expect the power to go off three times during our stay. Having stayed in the area many times, this is clearly a problem at the hotel rather than a network problem but it just should not be happening at a luxury hotel.
The other irritation was the lack of room service (except between 1400 and 1800) so if you do not want a formal sit down lunch, you have to go out of the hotel even for a basic snack. In addition, the evening menu did not seem to change at all during the week so while the chef may have a "Michelin background", the lack of variety was surprising.
I raised most of these comments with the staff before we left and to be fair to them, they acknowledged that service was not ideal and mentioned that they had been having problems at the management level. They offered a reimbursement of over 10% of the price of our stay which I felt was a very reasonable gesture.
It is all such a shame as the setting is fabulous and with a little more care and attention, they could have a first class hotel. Until the service is sorted out however, we would not recommend staying there.
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- Also Known As:
- La Villa Mauresque Hotel