We stay in two 5 star hotels for a month every year in St Tropez with various members of our family.We were heading out for dinner at the Hotel Belle Rose (excellent food,view and service),so called in at La Pinede for a drink with a view to staying next summer.As we walked through the entrance we were stopped and asked if we were staying,we explained the reason for our visit and asked where we might take a drink."Nowhere unless you're dining with us".Taken aback we walked out onto the terrace where only 2 people were sitting,to be confronted by a member of staff who escorted us out of the hotel.We asked to see the manager at the front desk in order to explain we were thinking of staying in the hotel but were told by the concierge? that he too would ask us to leave as we weren't dining in the restaurant.I am writing this because so far I have mentioned our ordeal to many of our friends who stay in St Tropez and upon reflection I thought it only fair that the owners should be aware of our experience in order to perhaps retrain their staff and take a serious look at their attitude.
There are several superb hotel schools close to our home in Switzerland where I am sure the staff could spend their winter learning how to treat customers.
- Official Description (provided by the hotel):
- Set within a beautiful natural park, La Residence de la Pinede is a place of tranquillity opening out onto the sea. The hotel is the ideal setting to enjoy both seaside pleasures and escapades at the heart of the mythical village. In true Saint-Tropez style, the 36 rooms offer a postcard-worthy view of the sea, the pine forest and the famed village of Saint-Tropez. Most rooms feature a terrace or spacious balcony embalmed by the scent of pine trees. As for gastronomy, Chef Arnaud Donckele's cuisine is a true rustic journey through the Mediterranean. La Residence de la Pinede has two restaurants and one bar. Awarded three Michelin stars, five toques and a rating of 19,5/20 by the Gault et Millau, La Vague d'Or invites guests on a magical journey between land and sea. For a relaxed lunch in front of the water, La Terrasse offers modern, simplistic cuisine with hints of the Mediterranean, highlighting local, seasonal ingredients. With a nautical-inspired decor, Le Bar invites all to a refreshing interlude. The hotel also proposes 24/7 in-room dining. The white sandy beach of Bouillabaisse hosts sixty loungers available for guests, a prime setting for lounging in privacy with views of the Bay of Saint-Tropez. Continually at 30 degrees, the infinity pool extends the sweet sensation of a swim and pleasantly enlivens the hotel. At the end of the beach, boats may dock at the jetty, the departure point for sea excursions and water sports. La Residence de la Pinede is a member of Leading Hotels of the World. 2017 Season: Thursday, May 18th to Sunday, October 8th ... more less
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- Also Known As:
- Residence De La Pinede Hotel