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“Our third visit, definitely not our last!” 5 of 5 bubbles
Review of Chateau Saint-Martin & Spa

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Chateau Saint-Martin & Spa
Ranked #2 of 13 Hotels in Vence
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Our third visit, definitely not our last!”
5 of 5 bubbles Reviewed 20 July 2014 via mobile

This is quite simply a superb hotel. Not just the spectacular location and the beautiful building itself, but the staff, the service, the food are all outstanding. Having lunch in the garden overlooking ancient olive trees, adjacent to the wonderful pool is about as good as it get's! A bientot.....!

Stayed July 2014, travelled as a couple
Helpful?
Thank Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReponsesDirection, Directeur général at Chateau Saint-Martin & Spa, responded to this review, 22 July 2014
Dear Guest,

Firstly, I would like to thank you for your loyalty to Le Château Saint-Martin & Spa and for sharing your enjoyable experience on the website of Trip Advisor.

It is always rewarding to read a lovely comment like yours.

Be assured that your congratulations will be share with the entire team.

We definitely wait for your next visit among us at Le Château Saint-Martin & Spa very soon.

Warm regards,

Duarte Bon de Sousa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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339 reviews from our community

Traveller rating
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    4
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Beernem, Belgium
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

We stayed at the Chateau Saint-Martin during 5 days with our family to visit Nice. At our arrival we received a warm and personal greeting & were accompanied to visit the ground and our rooms. As asked we had 2 connecting Superior junior suites, which were perfect (spacious, nice view..., especially spacious bathroom). Fresh fruit & chocolates was greatly appreciated by our adolescents (14 & 18). Airconditioning was perfect and made almost no noise.
The concierge and other room service is very helpful and after one day they know you by name, which makes a personal touch. There is a beautiful swimming pool and spa, but as we were visiting the surroundings we cannot comment on these.
We dined our first evening at Le 180°, due to sudden showers we had to fled from the terrace, which was tackled in a very professional way by the maitre de salle. The food is fine, especially the soap is to be recommended.
We had also twice dinner in de Saint-Martin, which merits its Michelin star. De second diner we let the chef surprise us with his suggestion, which was excellent, surely a one star. De service is personal and very stylish (I would say more 2 star level). We appreciated especially the young sommelier, Sarah. She was interactive & give us new suggestions, which melted perfectly with the food (ex. the dessert).
We surely recommend this hotel and try to come back in the future.

Room Tip: We stayed at rooms 15 & 16, which can be isolated from the corridor, ideal for a family.
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Pipenol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReponsesDirection, Directeur général at Chateau Saint-Martin & Spa, responded to this review, 22 July 2014
Dear Guest,

First of all, I would like to thank you for posting such a great comment following your recent experience at Le Château Saint-Martin & Spa.

I am very delighted to read that you define our hotel as “a small paradise on earth” and that your satisfaction is at highest level. Our aim is to ensure unforgettable moment, a unique and personalized experience as we want the well-being of our guests.

I am glad to notice that we have met your expectations through the different services of our hotel.
All the staff is very pleased and grateful further to your positive feedback, it is very rewarding. I remain my regards.

I hope to have the pleasure to welcome you back soon at Le Château Saint-Martin & Spa for another unforgettable family stay.

Yours sincerely,

Duarte Bon de Sousa
General Manager
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London
Level Contributor
136 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 12 July 2014 via mobile

We have been so lucky to have stayed for 4 nights in such a beautiful hotel. Where do I begin?

- All 3 restaurants are excellent, especially the 1 starred one
- The staff can't do enough to help from a very thorough tour when you arrive, pool staff are great, night porter was great and helped with an emergency dry cleaning emergency
- a great spa with La Prairie products and not ridiculously expensive
- We were upgraded to a superior junior suite, which had amazing views
- They gave us a lovely breakfast in the room each day with a special one with flowers for my girlfriends birthday

We will definitely be back, thank you to all the staff that have made our stay so memorable.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Passportstamp967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReponsesDirection, Directeur général at Chateau Saint-Martin & Spa, responded to this review, 17 July 2014
Dear Guest,

I am very delighted to read your lovely feedback concerning your recent stay at Le Château Saint-Martin & Spa.

It is very important for me to know that you enjoyed your stay with us and our restaurants; and that my team took care both of you because we want the well-being of our guest.

I am glad to know that the room service made this special attention for your girlfriend birthday.

Thank you for the nice feedback of our teams. I am sure they will appreciate it.

I wish to greet you back soon for next memorable stay at Le Château Saint-Martin & Spa.

Sincerely yours,

Duarte Bon De Sousa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
106 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

We spent a glorious 5 days at the Chateau -overlooking the Mediterranean. The accommodation couldn't have been nicer; the staff were welcoming and gracious -often rare in France!
We had several fabulous meals in the restaurants -and especially enjoyed sitting out on the terrace, for both breakfast and dinner. Day trips along the coast were easy and enjoyable -and all made easy by the Concierge staff. Absolutely worth a visit and returning.

Room Tip: All rooms appeared to be similar -comfortable, spotlessly clean and with magnificent views.
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  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vancouver63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReponsesDirection, Directeur général at Chateau Saint-Martin & Spa, responded to this review, 17 July 2014
Dear Guest,

It such a pleasure to read the few lines you posted on Trip Advisor regarding your recent stay at Le Château Saint-Martin & Spa.

I am glad to read that we met your expectation concerning the accommodation and the service. It is really important for me to know that you enjoyed your stay with us and that you are already planning to come back.

We aim to create unique environment for our guest, it is really rewarding to know that you qualified your accomodation as “could not have been nicer”.

Be assured that your congratulation will be share with our teams and I am sure that it will encourage them.

Best regards,

Monsieur Bon de Sousa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
133 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

We checked in here for 4 nights. The château is an excellent 5 star hotel, with top service.
Everybody of the staff is very attentive and friendly, they almost read the wishes from your eyes.
We had booked for a Junior Suite and the room was very nice. We experienced noise during night, and had been relocated the next day into the hotel tower, room 35, absolutely recommendable as it is a duplex suite with no neighbours. The restaurant, we only tried the 180deg, was excellent. We strongly recommend the fresh fish, grilled! Poolside is very nice, and also here, the service is 5 stars! Congratulations to the staff and management, we loved our stay.

Stayed June 2014, travelled as a couple
Helpful?
Thank Gilles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReponsesDirection, Directeur général at Chateau Saint-Martin & Spa, responded to this review, 25 June 2014
Dear Guest,

I could not be happier to read such a great comment about our employees. I am glad that you found them attentive, friendly and reactive to your expectation.

Please accept my apologies for the noise inconvenience you had the first night, however I am satisfied that you loved the room 35 which is unique in our hotel.

Be assured that your congratulation will be share with our teams and I am sure that it will encourage them.

Yours faithfully,

Duarte Bon de Sousa
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
west sussex
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

We have just spent 4 very relaxing days here, the hotel is in a fantastic position and beautifully appointed. From the moment one arrives you are made to fell welcome and looked after. The rooms and grounds are spectacular., with a beautiful swimming pool and a lovely restaurant under the olive trees to have lunch when the weather is fine.

Down side, breakfast has a good cold buffet but is let down by its hot choice! It had often run out and long waits to be replenished. We had dinner in 180 degrees but I found the menu very limited and not that exciting, and although the food was good it was not at the standard I would expect from a hotel of that standing.

We also eat in the Le Chateau -Martin restaurant which was outstanding.

Room Tip: We had a room overlooking the valley, the view was amazing
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank WestSussexWhitefox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReponsesDirection, Directeur général at Chateau Saint-Martin & Spa, responded to this review, 30 June 2014
Dear guest,

Following our previously mails exchanges I am glad to see that you share your experience to Le CSM now on Trip Advisor.

I am delighted to read that you spent relaxing time with us. Your comments regarding our hospitality and our property are really pleasant.

Please let me thank you once again for your honest and constructive feedback which allowed us to rework on the pointed out remarks.

Thank you for choosing to stay with us and looking forward your next visit.

Warm Regards,

Duarte Bon de Sousa
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
181 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed 21 May 2014

What a beautiful property in the mountains with stunning views down to the ocean from the restaurants and some of the rooms. We were warmly greeted by Sidderick, who we later discovered was a huge asset to this property. Not only did he take care of our car and luggage but he gave us advice on what to see and do in the area, as well as help us with our room safe, that we had problems operating. Our room was beautifully decorated but the unfortunately the shower smelt of mould. Our mini bar fridge door kept dragging on the carpet and could have done with a small adjustment. Our biggest disappointed with this hotel was the pool area; we felt that the staff down there were lazy. Wet towels were left on sun lounges by guests and were not removed during the day. Wet cushions were also left on the sun lounges and not replaced during the day. To get a drink by the pool was an effort too, practically had to shout at a staff member to get served. Empty glasses were still left on the tables too; we expected better than this for a hotel charging the prices that they are. Thankfully the restaurant and bar area proved to be much better. A few other little things needed attention to make this hotel outstanding. The spa facilities are excellent. On a good day, you could walk easily down to the town area and back but you may prefer to taxi back.

Room Tip: A mountain view is just as nice as seeing the ocean.
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  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank sharonbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReponsesDirection, Directeur général at Chateau Saint-Martin & Spa, responded to this review, 10 June 2014
Dear Guest,

I read your comments with attention and I truly regret your different feelings about your stay.

Whereas I am really glad to know that you enjoyed our property, restaurant and spa, I considered with great care the disagreements you pointed out, especially the pool service. Please be assured that every comment is a way to improve our service quality and I would like to thank you to share you feedback on Trip Advisor.

Château Saint-Martin & Spa constantly aims to deliver the highest level of service it is the reason why I am going to share with the pool team your comment in order to rework and adjust their service.

I am delighted to know that Cedric took great care of you. Your positive comment will be shared with him and I am convinced that it would encouraged him.

Looking forward to welcome you back soon to Le Château Saint-Martin & Spa.

I remain with best regards,

Duarte Bon de Sousa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau Saint-Martin & Spa

Property: Chateau Saint-Martin & Spa
Address: 2490 Avenue des Templiers | BP 102, 06142 Vence, France
Phone Number:
Region: France > Provence > French Riviera - Cote d'Azur > Vence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Vence
#1 Romantic Hotel in Vence
#2 Family Hotel in Vence
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Chateau Saint-Martin & Spa 4.5*
Number of rooms: 46
Official Description (provided by the hotel):
Bonjour, and a warm welcome to Chateau Saint-Martin & Spa. Imagine, if you will, sitting among our 300-year-old olive grove and feeling the warmth of the sun. The only sounds will be nature itself. Or, occasionally, the distant splash of laughter from the outdoor pool. Alternatively, picture yourself on the terrace of one of our six private villas. The view, like many a guest, stretches gently into the warm waters of the French Riviera. Either image induces endless relaxation and there, you have the allure of our hotel. It is, quite possibly, the most peaceful and tranquil corner of France. Fine dining is close to all French hearts and menus present only the finest local produce and world class culinary expertise. Welcome to Chateau Saint-Martin & Spa where life is for living. ... more   less 
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Also Known As:
Chateau Saint-Martin Hotel Vence
Chateau Saint-Martin And Spa
Chateau Saint-Martin & Spa Vence, France - Provence

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