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“Would Not Stay Here Again.”

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Kyriad Orange Centre
Ranked #6 of 18 Hotels in Orange
Reviewed 5 October 2013

I stayed here for 1 night with a group of 75 cyclists who were passing through Orange.

Starting with the positives:
The hotel is ideally located just 2-3 minutes walk from the town centre.
The rooms are spacious, and the beds were comfortable.

The negatives:
The staff were extremely arrogant and ignorant. So bad that one of our group asked to speak to the manager of the hotel to report the attitude of one particular staff member. We were told that the person in question was actually the director of the hotel. He was extremely rude and unreasonable. I cannot understand how someone so ignorant could manage a hotel!

We had a set menu dinner for 75 people in the main restaurant.
The food was appalling. It was so bad that many of the group left and went for dinner in a restaurant in town.
It looked like something I would feed to my dog, and tasted like it too. I was shocked that any hotel or restaurant would serve this standard of food.

Based on my experience I would recommend that one does not stay here.
I certainly would never stay here again.

  • Stayed: September 2013, travelled with friends
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Thank roderv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRUNO L, Manager at Kyriad Orange Centre, responded to this reviewResponded 13 November 2013
Google Translation

Bonjour,

Nous avons pris connaissance de votre avis et nous vous en remercions.

Le Directeur ce soir la n'était pas sur place, mais un Responsable.

Nous avons longuement échangé pour remédier à cette situation inhabituelle ainsi qu'avec l'organisateur de votre groupe dont 65 personnes sont restées dîners.

Nous sommes vraiment désolé pour la non satisfaction de votre séjour, et si vous le souhaitez , vous pouvez me contacter sur la boite mail orange@kyriad.fr.

Les commentaires de nos clients sont toujours source d'amélioration

Cordialement

Bruno L.Directeur

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45 - 51 of 470 reviews

Reviewed 30 July 2013

I see that the best-rated hotel in Orange is Lou Cigaloun, but honestly I had a better experience at the Kyriad. Room and bathroom were ok for one person, for two people it would have been quite small. Breakfast was ok. The location is between the Arc de Triomphe and the centre, so it is really good. At the hotel stairs you see nice pictures of the Roman theatre.

  • Stayed: July 2013, travelled on business
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Thank Danielearro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2013

Excellent, convenient location just on the edge of town and with all amenities within five to ten minutes walk. Our twin room had comfortable beds and was very clean. However it was a bit claustrophobic with barely enough room to walk around the beds (which were already touching so no chance to gain more space) and there was a lack of coat hangers (five between two people) and no drawer or shelf space for any clothes. The bathroom was spacious and modern but there needed to be a lot more light round the mirror to offset the grotto effect of the dark tiles - the lighting was completely inadequate for applying makeup and there was no suitably placed mirror in the bedroom for that purpose. There was nowhere to put toiletries etc apart from a small glass shelf above the basin despite the huge amount of space available in the bathroom.
Worryingly my computer and that of my travelling companion refused to connect to the free Wifi (which was supposed to be accessible only with a key but which seemed to be completely open) because it said it was insecure. Reception were unable to help as it was late at night (10.30) and it did not appear that this problem had been encountered before.
We did not take breakfast as the reviews we read suggested that it was not good value at €9 a head and we did not eat dinner as we prefer to wander round and soak up the atmosphere in the tow
Friendly, helpful staff and convenient small car park (6 cars) behind the hotel.
I would be happy to recommend this as a better alternative to staying at slightly cheaper chains on the outskirts of town but I would not say it was exceptional value.

Room Tip: Ask what size the room is as I am sure there must be larger ones than we had
See more room tips
  • Stayed: May 2013, travelled with friends
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1  Thank Spookydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2013

We stayed here in March with a group of students from the states. We found the hotel to be very well located, clean, and comfortable. The breakfast was typicallly French, with a croissant, coffee, and dry cereal, but the location was only a few blocks from the amphitheater and other pleasant restaurants.
The hotel adverstises complimentary WIFi, but we all had to pay a euro to get service, which was a little annoying.
We did have one dinner meal in the restaurant. It was good, but only accommodating. Several of us walked down the street for pizza afterwards, because we were still hungry.

  • Stayed: March 2013, travelled with friends
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Thank travelinbandman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2012

I stayed in this hotel for three nights with a tour group. The hotel was newly remodeled (still smelled of paint). Everything looked very nice, only complaint was a slight sewer smell in the bathroom. We had several meals here which were adequate, but nothing exceptional. What I liked most was the location. We walked to the Roman Theater and around the town and enjoyed the open markets. Very nice location and I would love to go back to Orange. The view from my room was beautiful.

  • Stayed: March 2012, travelled with friends
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Thank designsbykari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 2 weeks ago via mobile
Google Translation

Stayed: November 2017, travelled on business
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRUNO L, Directeur général at Kyriad Orange Centre, responded to this reviewResponded 2 weeks ago
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Reviewed 2 weeks ago via mobile
Google Translation

Stayed: November 2017, travelled solo
Thank karimhamadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRUNO L, Directeur général at Kyriad Orange Centre, responded to this reviewResponded 2 weeks ago
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Additional Information about Kyriad Orange Centre

Address: 86 avenue de l Arc de Triomphe, 84100 Orange, France
Region: France > Provence-Alpes-Cote d'Azur > Vaucluse > Orange
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #6 of 18 Hotels in Orange
Price Range: £30 - £58 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kyriad Orange Centre 3*
Number of rooms: 59
Official Description (provided by the hotel):
L'hotel Kyriad Orange se situe en plein coeur de la vielle ville d'Orange, proche des lieux d'exception que sont le theatre antique a six cent metres et l'arc de triomphe a trois cent metres. Cette localisation vous permettra de passer un agreable sejour tant pour affaires que pour des vacances. Les chambres climatisees et insonorisees disposent toutes d'une connexion Wi-Fi gratuite, d'un acces ascenseur, d'une television ecran plat par satellite et d'une salle de bain privative. Leur decoration est chaleureuse. Un service petit-dejeuner est assure quotidiennement. Le restaurant propose une cuisine provencale traditionnelle servie dans le coin repas rustique ou sur les terrasses. Des receptions, mariages et autres evenements familiaux peuvent etre organises dans une salle pouvant assoir cent soixante convives. Il est possible de garer sa voiture dans le parking public gratuit en face de l'etablissement. Autrement, un parking prive est aussi propose aux clients de l'hotel (avec frais supplementaires) ainsi qu'une navette aeroport sur reservation. ... more   less 
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