On arrival I asked the Concierge if he spoke English was given a rude " OF COURSE". Having been to other cities and hotels the staff will say they speak English but it is usually limited. This I accept this as I'm travelling in their country and will try my best with the little French knowledge I have.
Having stayed in 3 other Mercures on this holiday first appearance was good, we realised when checking in that we had been booked into a standard room, we upgraded to superior room with no problems other than a room not being ready. This gave us time to get some lunch & have a walk around Marseilles. Coming back for our room was another story the girl who was now on the desk barely spoke or understood English and was having trouble finding our booking.
We stayed 2 nights and we we got back to our room on the second afternoon we realised we didn't have any glasses to drink from. when we rang housekeeping we were informed that we only got disposable plastic cups on day of arrival and because we had throw them away the next morning we weren't getting anymore. Had to purchase some in the local monoprix.
Saying this accommodation was acceptable.
- Official Description (provided by the hotel):
- The Hotel Mercure Marseille Centre has 199 rooms and is located next to the WTC convention center, just a short walk from the Jardin des Vestiges and 5 mins walk from the Vieux Port (old port). The hotel is 5 mins from St Charles TGV train station and 25 mins from the airport by highway. It has a bar and 11 meeting rooms. The hotel is part of the Bourse shopping center, which has over 100 shops. Paying car park. ... more less
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- Also Known As:
- Mercure Marseille Centre Hotel Marseille
- Accor Marseille Euro Centre