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“Perfect for a short stay in Marseille” 5 of 5 bubbles
Review of Ibis Marseille Centre Gare Saint Charles

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Ibis Marseille Centre Gare Saint Charles
Ranked #19 of 130 Hotels in Marseille
GreenLeadersSilver level
Selsey, United Kingdom
Level Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Perfect for a short stay in Marseille”
5 of 5 bubbles Reviewed 2 October 2013

This hotel is in a very convenient location. It is next to the Gare St Charles and therefore convenient if you are arriving by train. The shuttle bus from the airport arrives at the bus station, which is next to the Gare St Charles, so it is equally convenient if you are arriving on the bus from the airport. I found everything to be just as you would expect from an Ibis Hotel. There is not much more to be said; it does the job and does it well. The new beds in all the Ibis hotels are much more comfortable than the old ones. I liked the restaurant in this hotel but I suggest you reserve your table in advance. The restaurant was quiet on my first two evenings but on the third evening, there was at least one coach party staying and the restaurant was so full that I had to wait until 9.30pm for a table.

  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John_D1096378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,323 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
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English first
Tokyo, Japan
Level Contributor
126 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
1 of 5 bubbles Reviewed 21 September 2013

I left Japan and arrived at Marseille airport at 19.55 via Paris. And I took an airport bus to the station. The hotel is close to the station, but I couldn't find, and I asked a man at the station, a taxi driver and a policeman. He just showed the building in front of us. But I passed by and entered from the rear door. The sign of hotel name is too small and it is difficult to find it in the dark (even in the daytime).
At the reception, a female staff was explaining to female guests. They seemed not to be the guests of this hotel, but were asking about another hotels. It took long long time. A male staff came and began check in work for my previous guest. After that my turn came. I told my name and have reserved for two nights. He checked and confirmed, after that he asked how shall I pay? I showed a voucher where "have been paid by credit card" has been clearly shown. I was unpleasant to become almost double pay. While I was waiting I noticed a fastener of my shoulder bag was open and a memory case for the camera was stolen at the station. A criminal was the man I asked at the station. He and his friend were leading me to the metro station. If I followed all my valuables must be taken away. I entered to my room almost one hour later, after arriving at the station. There was no good time until then. The room is too small, and no bath tub. An air conditioner was furnished and it became comfortable after it began working. The best thing at the room was that Basilique Notre-Dame de la Garde could be seen through a window.

Room Tip: bath tub, outside view from a window (room No. 432)
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  • Stayed August 2013, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Tadahiro H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ombersley, United Kingdom
Level Contributor
44 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 16 September 2013

Marseille is a beautiful city and the people are nice, however service at this hotel and at the airport is very poor.
The restaurant staff are sometimes slow and the common areas in the hotel are not very clean
The rooms are very small but comfortable.
There are better Accor hotels in the area, but this is very convenient.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank orly3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 13 September 2013

We stayed one night as we had a train connection to Paris the next day, the location of the hotel is perfect, only 2 minutes away from the train station. The staff are very kind & helpful, very professional. The bedroom is nice & clean and the bed FANTASTIC, we slept very well!! I ll definitly stay at an hotel IBIS again.

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lovenjoel, Brabant, Belgium
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 2 September 2013

The hotel is located near the railway station. The hotel is clean and kept tidy. Breakfast is good quality for money. Free wifi access works fine although you need to through registery process for every session. The personel at reception are superfriendly and helpfull. The rooms 120,220,320 etc have a special equiped bathroom for wheelchairs but the airco makes a intermittent short but hard noise even when you switch off the system. Hotel management is aware of this problem. It is a shame that you are not imformed of this defect in advance.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
l'Etang-la-Ville
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 21 August 2013 via mobile

Numerous comments on this forum single out the location, comfortable bed and the friendliness of the staff as the key features of this hotel, with which I completely agree. We were taking train every day to Cassis visiting the beach so this was an ideal location to start from. This Ibis is a no-nonsense hotel that imaginatively cuts the frills to a strict minimum, examples abound, such as minimal air-conditioning, very low water pressure to reduce water flow, one all-purpose liquid soap for shower, shampoo and face wash, one all purpose towel, etc. so one should have realistic expectations in this hotel. The comfort level is adequate for a family or business stay as all necessary amenities are provided. The rooms are really not terribly small as some complain. We even had a two-seater sofa bed in our room. The Wi-fi connection drops frequently and needs to be reconnected from time to time, otherwise it worked fine and was free of cost.

I would single out the restaurant as an attraction (except at breakfast when crowded) as it provided good food at a reasonable cost in pleasant surroundings outdoors, with a two-course menu starting at 10€. Marie, the Maitre d' is very active, welcoming, courteous and smiling. We took several meals in the restaurant, however, since we had pre-paid our stay had to settle the bill each time we had a breakfast or a meal, rather than charging to our account to settle at the end of our stay. Perhaps the hotel management should look into this.

Stayed August 2013
Helpful?
Thank Neverestnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Marseille Centre Gare Saint Charles

Property: Ibis Marseille Centre Gare Saint Charles
Address: Square Narvik | Esplanade Saint Charles, 13001 Marseille, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Marseille
#10 Best Value Hotel in Marseille
#17 Romantic Hotel in Marseille
#21 Business Hotel in Marseille
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Marseille Centre Gare Saint Charles 3*
Number of rooms: 172
Official Description (provided by the hotel):
Situe au pied de la Gare Marseille Saint-Charles, l'hotel Ibis Marseille Centre Gare Saint-Charles propose des chambres climatisees et confortables. Ideal pour vos deplacements professionnels ou loisir, sa localisation facilite l'acces aux principaux sites marseillais : Le Vieux-Port, La Canebiere, le MuCEM, les Plages, le Stade Velodrome, le Quartier du Panier qui a inspire la serie << Plus Belle La Vie>>... Chambres equipees de la nouvelle literie "Sweet Bed by ibis" et d'un acces wifi offert. Pour vos reunions ou journee d'etude, nous disposons de 6 salles equipees pour seminaire, reunion de travail, formation, recrutement. Notre Hotel est ideal pour les croisieres en Mediterrannee au depart de Marseille (Terminal J4 a 15 minutes) ... more   less 
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Also Known As:
Ibis Marseille Gare Saint Charles Hotel Marseille

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