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“Very good location and good atmosphere”

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Ibis Marseille Centre Gare Saint Charles
Ranked #20 of 131 Hotels in Marseille
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1,444 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Leatherhead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2013

Excellent position, close to station but within easy reach of most of Marseille .
Friendly, helpful staff
Good menu for main meal
Excellent breakfast
Main problem - shortage of drawer and hanging space

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Jean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level 6 Contributor
127 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 18 October 2013

Nice hotel next to the train station. Ideal for early departure and late arrivals. Rooms are clean and nice. There is a restaurant on site, so no need to go somewhere.
The view from the St. Charles Escalade is amazing. You can see the Notre Dame de la Garda up in the hill and it's terrific.
The only negative point was that we could not leave our luggage at the luggage room upon early arrival, due to lot of bus tourists who occupied the whole room. So we had to use lockers at the train station (6,5 euro per bag).

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Serval47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 6 Contributor
132 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 15 October 2013

Does this place deserve its’ current ranking on Tripadvisor? well if I compare it to the other European hotels I’ve stayed in this year, compare the price, service and all that, and take into account that it is in France, where rooms are always small… then yes it does. It was next to the station, so easily combinable with a trip to the airport (either by bus or train + bus), the bed was good, the shower very good, the price reasonable and the view of the Gare de Notre Dame from my room was present as promised. Overall I’d rate this very good.

Room Tip: Ask for room on the 4th floor with view in advance. The hotel sells out regularly so be quick.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveDeVylder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 October 2013

This was one of the nicer Ibis hotels I've stayed in. The location near the St. Charles station was perfect as we arrived by plane. From the airport, there was a shuttle bus that went directly to the station, so we could walk from the station to the hotel.

From the Ibis, the Vieux Port is within walking distance (the touristy section of town); there are also many restaurants nearby. The autumn weather was lovely when we were there and the hotel terrace with the big trees was inviting. We found ourselves sitting at the terrace in the evenings before dinner with drinks were cheap and the terrace was peaceful. Try a glass of the Champagne-like Cremant for just over 4 euros.

I have two minor complaints. The first was with the restaurant. We ate there because we didn't feel like walking anywhere the night we arrived. The food was just so-so; obviously microwaved and not warm enough. Although the waiter repeated my wine order, he brought the wrong (cheaper) wine. Because no in the restaurant spoke English and our pigeon French wasn't good enough to convey what we wanted, getting the food warmed up and correct wine order was not an option. This leads to my second complaint: I don't expect everyone in France to speak English, of course, but I do expect a hotel in a large city, especially a chain, to have employees who can at least speak some English.

Other than that, the rooms were clean; the wifi in the rooms was fast and free; the view from our room was excellent; and the room itself was large and the bed was comfy. (But Ibis, please install mini-bars in your rooms!)

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fergy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectionSTCharles, adjoint at Ibis Marseille Centre Gare Saint Charles, responded to this review, 20 October 2013
Dear Fergy2 ,

Thank you for taking the time to tell us about your experience at the ibis Marseille Gare Saint Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loule, Portugal
Level 5 Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 12 October 2013

We're impressed. The hotel offers just about everything the budget traveller is looking for. It's right beside Marseille railway station and within walking distance of most of the city's main attractions.

The low-rise building appears new and attractive. Check-in was efficient - in fluent English, although with just one or two receptionists on duty you don't want to be caught behind a tour group.

Bedrooms are cleverly set out. Although they're small, they don't feel cramped. The shower room is just as carefully designed. Most of the tv channels are French but we were happy with the BBC World Service. Guests can choose between free wifi (slower and requiring a log-in each time you use a device) or a premium pay service.

With breakfast for two, a room in October cost us 100 euros a night. You don't get a room safe or fridge but the double bed is superb. Don't expect the bar or dining room staff to be as bilingual as the receptionists, not that this proved a problem.

The bottom line is good service, good location and good facilities at a good price. We'd come back every time.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ronaldsole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Marseille Centre Gare Saint Charles

Property: Ibis Marseille Centre Gare Saint Charles
Address: Square Narvik | Esplanade Saint Charles, 13001 Marseille, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Marseille
#12 Best Value Hotel in Marseille
#17 Romantic Hotel in Marseille
#21 Business Hotel in Marseille
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Marseille Centre Gare Saint Charles 3*
Number of rooms: 172
Official Description (provided by the hotel):
Situe au pied de la Gare Marseille Saint-Charles, l'hotel Ibis Marseille Centre Gare Saint-Charles propose des chambres climatisees et confortables. Ideal pour vos deplacements professionnels ou loisir, sa localisation facilite l'acces aux principaux sites marseillais : Le Vieux-Port, La Canebiere, le MuCEM, les Plages, le Stade Velodrome, le Quartier du Panier qui a inspire la serie>... Chambres equipees de la nouvelle literie "Sweet Bed by ibis" et d'un acces wifi offert. Pour vos reunions ou journee d'etude, nous disposons de 6 salles equipees pour seminaire, reunion de travail, formation, recrutement. Notre Hotel est ideal pour les croisieres en Mediterrannee au depart de Marseille (Terminal J4 a 15 minutes) ... more   less 
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Also Known As:
Ibis Marseille Gare Saint Charles Hotel Marseille

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