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“good value for the money” 4 of 5 bubbles
Review of New Hotel Saint Charles

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New Hotel Saint Charles
Ranked #108 of 130 Hotels in Marseille
Island of Malta, Malta
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“good value for the money”
4 of 5 bubbles Reviewed 4 April 2014

We paid 50 Euro for the night (couple) and for this price we didn't expect nothing better. The position is great, very close to Saint Charles Station and the Port, free wifi and good value for the money.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ania-le p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven_Bak, Directeur at New Hotel Saint Charles, responded to this review, 11 April 2014
Dear Guest,
We're happy you've enjoyed your stay at our hotel and we hope to welcome you again for your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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458 reviews from our community

Traveller rating
    24
    130
    121
    84
    99
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Melbourne, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 20 March 2014

This hotel has bed bugs! It was an awful experience, I woke up with bites on my lower back, legs and arms. The hotel staff were nice enough and changed my room when I requested, but this does not make up for my experience. Although it has a very convenient location, the room was noisy (despite double paned glass, the street is very noisy) and the bathroom was old. Not an enjoyable experience at all.

  • Stayed March 2014, travelled solo
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Amy356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven_Bak, Director at New Hotel Saint Charles, responded to this review, 24 March 2014
Dear Madam,

We are very sorry for this bad experience. Unfortunately, anyone could have brought bed bugs into our hotel, but please be aware that we do our very best to avoid.
We do realise pest control on a contracted basis and our staff is trained frequently to detect any presence of bedbugs.

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Marseille hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 March 2014

It's so nice hotel. I stayed 7 days. First of all, reception people of hotel are so nice. And they give support in English. The room, bathroom are clean and spacious. You can use free wifi at a hotel room with good reception of internet connection. Breakfast was good value too. with lots of choices. The location was excellent being 5 mins from Saint-Charles station, the main railway station. The person who is responsible for breakfast creates an atmosphere of conviviality. She gave me comfortable morning. I think it's good for business meeting too. I really recommend this hotel.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maki K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven_Bak, Director at New Hotel Saint Charles, responded to this review, 13 March 2014
Thank you very much for your kind review. We hope to have the pleasure of welcoming you soon again.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cuiaba, MT
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 February 2014

This is a good hotel in Marselha. The peopple that work there are very nice, the breakfest is good and inclued in the price.We just have problem whit wi fi, but was fast fixed. We recomend, the location is very good near public parking and port.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AnaBarchet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven_Bak, Director at New Hotel Saint Charles, responded to this review, 28 February 2014
Dear AnaBarchet,
We appreciate your comments and thank you. Waiting for the pleasure of welcoming you again soon.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
132 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 3 December 2013

Pros: good location, walking distance to the Vieux port and the station (gare Saint Charles), free wi-fi, nice bathroom, cheaper than other hotels.
Cons: dingy room, very tiny safe, bed could be better, light switch on the table did not work, guy in the reception was not very friendly.
Overall, good deal but glad it was just 1 night.

  • Stayed November 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CristinaLM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven_Bak, Director at New Hotel Saint Charles, responded to this review, 26 December 2013
Dear Guest,

Thank you for your comment about your stay at the Newhotel Saint Charles. We're glad you've appreciated your stay and we inform our team about the inconveniences encounted to improve our services. We hope to welcome you again for your next stay in Marseille.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Italy
Level Contributor
258 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
2 of 5 bubbles Reviewed 2 November 2013

The hotel has a major strenght in the location, which is close to the Vieux Port, though the neighborood is somewhat unpleasant, particulary at night. Plus, the price is cheaper than that of other hotels in the same range, and there is a parking close to the hotel.

Unfortunately, our stay had several flaws. The staff could be more empathic. I would not say the staff were rude, but they should reconsider ther attititude towards clients. Moreover, the internet connection had always some delays in getting the wi-fi signal. The rooms could have been cleaned more thoroughly than they were, plus there was no hairdrier. Finally, we had some troubles with the door cards, as they suddenly became unable to open the door of our room.

In summary, this could be a good two (but not three) star hotel, but there is still something to do to improve the quality of stay, particularly in the light of the fact that a depliant in the room urges clients to leave their opinions about their stay on tripadvisor.... We don't think we would book this hotel again.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank EnzoPu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven_Bak, Director at New Hotel Saint Charles, responded to this review, 15 November 2013
Dear guest,
Thank you for chosing the Newhotel Saint Charles during your stay in Marseille. The guest comments are really important for us to improve our service's quality and be sure, our staff is informed about the inconvenients encounted. That's why, we invit our clients to leave their opinions on Tripadvisor. We remind you, hairdryers are available at the reception desk. We hope to welcome you again in Newhotel Saint Charles to prove that we can be a 3 stars hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zagreb, Croatia
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 24 October 2013

The hotel is located in an old building that was not been invested enough. Rooms have very poor insulation, can be heard almost all from the other rooms (flusher, ringing telephone ...). The walls are full of scratches and holes. Heating and cooling system is outdated and noisy. The bathroom is a bit better. Breakfast is modest. The general impression is that we did not feel safe and comfortable in the hotel. Location was good.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank pipopiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven_Bak, Director at New Hotel Saint Charles, responded to this review, 15 November 2013
Dear Guest,
Thank you for your comment about the Newhotel Saint Charles. Our hotel is ideally located in the city center and constantly in renovation to improve our quality of services. Although, we're renovating the walls in every room. We hope to welcome you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New Hotel Saint Charles

Property: New Hotel Saint Charles
Address: 4 allee Leon Gambetta, 13001 Marseille, France
Region: France > Provence > Bouches-du-Rhone > Marseille
Amenities:
Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #108 of 130 Hotels in Marseille
Price Range (Based on Average Rates): £
Hotel Class:3 star — New Hotel Saint Charles 3*
Number of rooms: 60
Official Description (provided by the hotel):
Modern hotel with comfortable accommodations; multilingual staff; located in the downtown area; 25 km from Provence MRS airport. ... more   less 
Reservation Options:
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Also Known As:
New Hotel Marseille

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