Due to a problem in my credit card my reservation (made and confirmed online 2 months prior to the arrival) was canceled without notice. I only realised this situation when I arrived at the hotel at 10pm. The hotel was full and little effort was made by the staff to solve the situation.
Only one of the staff members speaked english (poorly). The manager did not speak at all and was clearly more concerned about going home than to solve the situation. The only solution found was to spend the night at ibis budget in the airport (20 km away from the city center).
I realised that when a reservation is made online in the accor website the credit card data is not tested at that moment. Despite this fact accor sends an email confirming the reservation!!!!!
In my case the hotel only checked the credit card in the morning of my arrival. As consequence my reservation was canceled immediatly and sold to somebody else.
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