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“Excellent hotel, but not in the greatest location”

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Best Western Hotel Du Mucem
Ranked #35 of 131 Hotels in Marseille
Ajax, Canada
Level 6 Contributor
127 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Excellent hotel, but not in the greatest location”
Reviewed 1 August 2013

We arrived at St. Charles train station around 11 pm and for some reason the taxis would not drive us to the Best Western hotel. They told us that we could walk there and we did, however it ended up being a 30 minute walk since we had never been to Marseille before. Upon arriving the front desk was very welcoming and we quickly got to our hotel room which was very spacious and had a great balcony view of the Cathedrale de la Major. We stayed at the hotel for 2 nights (Saturday to Monday) and it was not very noisy or busy. We got a welcome gift upon arrival which was very nice as well there was free wifi as well as a computer and printer in the lobby. We did not do the hotel breakfast since we found it to be expensive and we found cheaper breakfasts in the Old Port, which was only a 20 minute walk away. The only disappointing thing about the hotel was that it wasn't located in the greatest area and looked a bit sketchy at night, however inside the hotel is nothing like the street! We would definitely stay here again!

  • Stayed May 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank KevAmanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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255 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Krakow, Poland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2013

We booked rooms 2 months before comming to Marseille, booking was confimed and at the day of arrival someone from the desk called and we informed that we arrived late. We arrived to Marseille at 11 p.m; hotel was closed, receptionist told us that our reservation was cancelled and in the middle of the night, in saturday, in the holiday season we were forced to look for another hotel. Our rooms were rented to somebody else during our flight. The receptionist couldn't speak english enough to solve this problem - he said 'sorry' and closed the door. We didn't get any kind of help such as checking the avaibility of rooms in other hotels. We do not recommend that hotel.

Room Tip: find a room in other hotel
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank a b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2013

The hotel is well positioned and central to Marseille Old Port with close links to the Metro. Lovely cathedral overlooks the street. Room was airy, light, spacious and very very clean. Pierre at reception was welcoming and with a firm grasp of English told us what sights we could see and where was best to eat. Our trip unfortunately took a turn for the worse when we had to call an ambulance and be admitted to A&E.... Pierre truly went the extra mile for us by showing the team to our room to overcome the language barrier and upon seeing how worried I was asked if he should accompany us to the hospital! This was greatly received and was a huge weight off our minds. We would return in an instant to this fantastic value, customer centric establishment!

Room Tip: 103 has a lovely balcony!
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  • Stayed July 2013, travelled as a couple
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    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank kelly1281_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 May 2013

We were just staying one night here on our way from Barcelona to Paris and it was perfection. The room was beautiful and modern with a big comfy bed and a beautiful bathroom. After a long train ride from Barcelona we arrived early in the evening, walked 5 minutes into town to grab a pizza for dinner then returned to our comfy hotel room to relax with some tv and a much anticipated warm shower. The hotel staff were friendly and accommodating recommending where we could get dinner from and helped us order an taxi early the next day . It was just what we needed between two long days of travel

  • Stayed August 2012, travelled with friends
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Helpful?
1 Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 April 2013

Friendly reception staff. Very clean hotel and Modern decor. WiFi access was an added advantage and given without asking. The map given was also useful. My single room was extremely small (the smallest I have stayed in on my travels in France) and at the back of the hotel with a less than pleasant outlook (huge silver pipes and rubbish presumably dropped from the flats directly opposite). On the downside there were no restaurant or bar facilities in the hotel, nor the immediate vicinity which was very inconvenient and I had to walk to Vieux Port (15 mins walking distance) to eat. The hotel did cater for breakfast in a basement room though I did not use this facility. The hotel was located in quite a dark and run down part of the city and not ideal for the solo traveller.

  • Stayed March 2013, travelled solo
    • Value
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    • Service
Helpful?
3 Thank 765Silver7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurelie s, Hotel Manager at Best Western Hotel Du Mucem, responded to this review, 1 May 2013
Dear Client,

We thank you for your feedback. Welcoming our clients appropriately is very important to us, we are happy to know you were touched by this.
The next time you wish to stay at our hotel, do not hesitate to contact us ahead of time. We propose a "Comfort" room to better satisfy your needs.
When you originally made your reservation, you chose a standard "single" room, as specified on every reservation site, measures 9m² with a single 1 person bed.
Regarding the vu of the garden, of the other building, we made a demand to the city hall of Marseille for them to take action. We are awaiting a response.
It is true that we advise our clients to have dinner on the "Old Port" because it is an animated and enjoyable site at only 15 minutes away from the hotel. But you should know that there are still restaurants open in the neighborhood de la Joliette.
Best regards
Aurélie SILVESTRINI
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
156 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 12 April 2013

Stayed here for three nights on a trip around France. I booked online and the price was not too bad,

Reception was friendly enough and we were given Room 204. When we walked in and saw the size of the room it was a blast from the past ! Some 25 years ago on a visit to Paris, we were given such a SMALL room that we had to walk across the end of the bed to get to the bathroom. Well, while this room wasn't quite that bad - it was gettng there !

Given we were on the road for over a month and travelling firstly around the UK, where it was minus 3C ( heavy clothes were in the bag) before heading to Europe, we had two very large suitcases. We could put one down - but the other was going to be put on the floor and block the way to the bathroom......history repeating itself. I ran into a couple of other guests on the same floor who said they had just come back from a cruise and they thought the ship's cabin was about the same size as their room.

While contemplating the situation, I did what most people do and went to the window to look at the "view". I wish I hadn't. The lower floors of hotel look at the back of another building and between the building and the hotel there is some sort of roof/structure. What can only be described as a garbage dump was the "view". Clothing, rags, bags of rubbish, on old air conditioning unit, bits of timber and metal eveywhere. The decision was made then and there.

I went to reception and asked to change rooms. Thankfully Pierre - who was very friendly and helpful - went away to check a room and came back and said we could have it. Room 504 - bigger and thankfully, with no panaramic view of the garbage dump !!

The room was a good size, comfortable bed and pillows. No windows ( a bonus) but a very modern, large skylight which was fine. Flat screen TV, tea and coffee making facilities and an ipod docking station. The bathroom was small but adequate and it had everything you needed.

Breakfast is served in the basement - but it's a bright modern area, with airconditioning and quite comfortable. There s a good selection of food on offer - but the only "hot" selection of scarmbled eggs and small sausages was actually COLD each morning.We asked the very friendly gentleman in the resturant if he could heat he food up on one morning and he did. I'm surprised it was cold again the next day......

There are NO restaurants anywhere near the hotel for dinner. You will have to walk - or catch the tram or bus to the Vieux Port, 15-20 minutes on foot. The area in which the hotel is located is an old seedy area, dark. - and mainly consisiting of old warehouses and former maritime buildings, mostly empty or under renovation. Not a great place to wak around at night.

It's a pity the hotel is where it is. The staff are all very friendly - the place is modern and room size excepted, it's very comfortable.

ONE night would be fine, but anything more than that and you'd have to really consider another option. As for the garbage dump view - perhaps an approach by Best Western to the owners of the building at the back with an offer to clean it up might help ? Just a thought.

Room Tip: Go high and avoid the view out the back
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HS300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 10 April 2013

I arrived quite late and the reception staff were very friendly and provided the wi-fi code without prompting. I had a room on 1st floor by lift and although quite small was very nicely decorated, clean and inviting.

Once I got settled i thought I had left the tap running as I went to check I realised the nois was from an adjacent room. Later when someone flushed the chain i literally jumped as it sounded like someone was in my bathroom! To say the walls are paper thin is an understatement either that or their plumbing is the loudest I have ever experienced.

Despite the constant loud noises of other people in their bathrooms and the joy of hearing my neighbours snores! The bed was comfortable and I did sleep well.

The staff were very helpful, arranged for a cab very quickly and spoke very good English.

So apart from the noise a nice hotel.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Holby-T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Hotel Du Mucem

Property: Best Western Hotel Du Mucem
Address: 22 rue Mazenod, 13002 Marseille, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #35 of 131 Hotels in Marseille
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Hotel Du Mucem 3*
Number of rooms: 29
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