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“First class”

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InterContinental Marseille - Hotel Dieu
Ranked #3 of 131 Hotels in Marseille
Certificate of Excellence
New York City, New York
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“First class”
Reviewed 12 June 2014 via mobile

Wonderful and comfortable modern hotel with spectacular views and excellent service. Audrey, the concierge, gave us terrific recommendations for touring and was extremely helpful in booking a memorable excursion to Cassis and the Calanques. Highly recommend.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Responsable relations publiques at InterContinental Marseille - Hotel Dieu, responded to this review, 16 June 2014
Dear Sue S,

We thank you very much for taking the time to share these kind comments about your stay at the InterContinental Marseille – Hotel Dieu.

We are thrilled to learn that you had a great stay with us and that you enjoyed Cassis and the Calanques. We won't miss to share your feedback with our Concierge Audrey.

We look forward to welcome you back soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,790 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
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English first
Dublin, Ireland
Level 6 Contributor
155 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 9 June 2014

Whilst I have stayed in many Intercontinental Hotels and enjoyed very good experiences generally, the Mon Dieu is probably the best. A truly stunning building with a sensitive conversion combining the old and new, this hotel is in a great location above the "Vieux Port". Close to many restaurants in the area. The staff were lovely, particularly the reception staff. This was a very memorable experience, alas for only one night. The only slight negative was trying to get a drink on the terrace when returning from dinner and I could not catch the waiter's eye despite not being busy. Hence, the small minus for service. A little difficult to find by car due to the one-way streets and would benefit from some additional sign posting. However, a wonderful hotel truly deserving of its 5 star status.

Room Tip: Look for a room overlooking the Vieux Port.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paul_mcdowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Responsable relations publiques at InterContinental Marseille - Hotel Dieu, responded to this review, 16 June 2014
Dear paul_mcdowell,

We appreciate you taking the time to share your experience regarding your recent stay with us.

We are thrilled to read that you enjoyed your stay especially the building, the location and the staff, especially the reception staff.

We all look forward to welcoming you back soon at the InterContinental Marseille – Hotel Dieu.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 June 2014

The long awaited 5 Stars hotel in Marseille exists…..finally! For the last 35 years the nearest 5 stars hotel was….in Cannes. The city of Marseille and Intercontinental took the challenge of renovating Hotel Dieu, previously the city hospital and the most wonderful old building in town. Congratulations! Hotel Dieu is now a milestone in your tour on the French Riviera…a building that you must visit together with the Mucem museum and Notre Dame de la Garde, the auspicious Marseille Basilique. It seems that Intercontinental like the challenges of old buildings with the National Bank of Sydney and the Carlton in Cannes.
As to the hotel services 2 thumbs up for the Concierge desk, young and knowledgeable about…everything!
However thumbs down for restaurants and bars services, all of them without exception, and also for the housekeeping. Service is hardly at the level of the cheapest join on the harbor. But it is France a country where people will never accept to serve others with a smile and will never care for details. As much as Air France will never be Singapore Airline or Cathay, no one in France and even less in Marseille will serve you an orange juice with a smile and some kind of gratitude for spending your money with them. This will be the real challenge of Intercontinental.
Overall, this Hotel Dieu is a success and definitely the only place where to stay in Marseille.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelstarSpore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Responsable relations publiques at InterContinental Marseille - Hotel Dieu, responded to this review, 9 June 2014
Dear TravelstarSpore,

We thank you very much for taking the time to share your experience at the InterContinental Marseille – Hotel Dieu on TripAdvisor.

We are thrilled to learn that you had a pleasant stay with us and we will share your kind feedbacks with our team, especially with the concierge service.
We are sure that your detailed comments will be helpful for many travelers.

We all look forward to welcome you back soon.

Yours truly,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

Just got back from long weekend with my family. The hotel is wonderful, beautifully renovated retaining all the original features but very modern a well. We got an upgrade and the rooms was great, we stay in a lot of nice hotels and this was up there with the best.

Both the restaurants were superb

The other thing is that the staff are great, professional, helpul and polite - All in all a very well managed hotel

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrisj334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Responsable relations publiques at InterContinental Marseille - Hotel Dieu, responded to this review, 5 June 2014
Dear Chrisj334,

We appreciate you taking the time to share your feedback regarding your stay with us.

We are thrilled to learn that you had a wonderful stay at the InterContinental Marseille - Hotel Dieu. Thank you for your kind comments about the hotel, the restaurants and the staff.

We all look forward to welcome you back soon.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
97 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 2 June 2014

This hotel is a landmark in Marseille. The service and quality are top notch, making it a great value as well, particularly by European standards.
I highly recommend the breakfast: served Buffet style with an excellent selection and service.
The rooms were clean and spacious and the bedding was very comfortable. There is ample closet space, and a nicely-sized bathroom. The location is also fantastic, looking down a promenade to the harbor.
We got a room on the North side of this hotel--the area without the view--which was an excellent value. Really surprising. Of course, if you want the best view, you'll have to look toward the harbor. The pool is indoor, pretty, but remote and difficult to find. There is a wonderful lounging area with a spectacular view above the hotel entrance, like a mezzanine.
I'd recommend a taxi to and from the train station as it is much more convenient. We could easily walk to many good restaurants, but it is about a 10 minute walk to the metro station. Most guests staying here are not metro-riders, but we did not experience snobby staff or fellow guests.
The concierge staff was very helpful.

Room Tip: Best views are on the South side, but you'll get great value for the rooms with a courtyard view...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomDM94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Responsable relations publiques at InterContinental Marseille - Hotel Dieu, responded to this review, 5 June 2014
Dear TomDM94,

We thank you very much for taking the time to share your experience with us on TripAdvisor.

We are glad to read that you enjoyed your stay, especially your room, the breakfast and the concierge service.
We are sure that your detailed comments will help many travelers.

We are looking forward to welcome you back soon at the InterContinental Marseille – Hotel Dieu.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level 5 Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 June 2014

Unexpected for Marseille. Beautiful Building especially at night when it is lit dramaticaly. Elegant Interiors with good size and very comfortable rooms. Incredible reworking of an old Hospital in a perfect location in the old town overlooking the old Port. Designers really over did themselves...even the hotel China in the Restaurant was incredible. Cant imagine how much was spent on this rebuild but whatever it was it was worth it. Staff was consistently knowledgable and welcoming. Concierge team was especially impressive. Expensive for Marseille, but, worth it.

Room Tip: any room with a view (which is most rooms)
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Howard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Responsable relations publiques at InterContinental Marseille - Hotel Dieu, responded to this review, 5 June 2014
Dear Howard M,

We appreciate you taking the time to share your experience at the InterContinental Marseille – Hotel Dieu.

We are thrilled to read that you enjoyed the building, the decoration and the location of the hotel.
Thank you for your kind comments about our staff, especially the concierge service. We won’t miss to let them know.

We all look forward to welcome you back very soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 May 2014 via mobile

A great experience of accommodation !
This Hotel offers everything a demanding visitor can expect. It was a fabulous 5 days stay for us and our 7 year old son. The building which is one of the oldests of the town) is recently renovated and it's architectural design is absolutely armonized with the general architectural line of the city.
The staff behave in a very professional and helpfull way. The consierge service is excellent!
The harbor view room, transfer the visitor to another period of time! The interior design of the room can be characterized impressive, clever and of eclectic minimal style.
The visitor has the chance to enjoy inside the room his breakfast without extra charge.
This hotel amplified our beautiful stay to the exceptional historical city of Marseille!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eliacosmos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François P, Responsable relations publiques at InterContinental Marseille - Hotel Dieu, responded to this review, 5 June 2014
Dear Eliacosmos,

We appreciate you taking the time to share your feedback regarding your stay with us.

We are really glad to learn that you enjoyed your stay at the InterContinental Marseille – Hotel Dieu, especially the renovated building and your harbor view room.
We will share with our staff your kind comments, especially with the concierge service.

We can’t wait to welcome you back soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Marseille - Hotel Dieu

Property: InterContinental Marseille - Hotel Dieu
Address: 1 Place Daviel, 13002 Marseille, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 131 Hotels in Marseille
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Marseille - Hotel Dieu 5*
Number of rooms: 194
Official Description (provided by the hotel):
InterContinental Marseille - Hotel Dieu is perfectly located overlooking the Vieux Port, right beside the oldest district in Marseille known as the Panier. The hotel is housed in a listed historical monument dating back to the 18th century and boasts a really beautiful terrace, where you can rest after a busy day admiring the Vieux Port. Nearby the Calanques must be seen! Marseille is the vibrant Mediterranean's capital of Provence. ... more   less 
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