We arrived at the New Hotel after a long hike from the port area. The neighborhood around the New Hotel is nice, with restaurants and grocery stores, but be warned if you plan on spending most of your time around the port or old town - it is a bit of a walk. You'll want to take a bus if you plan on coming and going often.
The hotel itself was modern and quirky. We enjoyed the ambiance. It was a big change from the small B&B type hotel we stayed at in Nice the week before.
Internet access was free if you access it from the lobby, however it doesn't reach your room. If you want to use the wireless from your room, you will have to pay a hefty fee.
On our first night, we attempted to eat in the dining room, but they had run out of one of the few things on the menu my pregnant wife felt she could keep down. We went to a grocery store and bought our dinner there.
Unfortunately, on our last day, we encountered an issue with their customer service. Our first morning at the hotel I had asked a server in the dining room how much the breakfast cost. She told me it was included in the cost of my room. However when we checked out, we were told it was not and we were charged the full price for two expensive breakfasts for my wife and myself. When I protested to the person working the desk, I was treated rudely and told that there was no way it could have possibly been included in the price of my room. That simply wasn't done in France. I was, frankly, made to feel pretty stupid.
When I looked back on my computer for my reservation, I found out the hotel was right. The breakfast should not have been included. However this does not make up for the fact that I was given incorrect information from a worker at the hotel, treated poorly when I complained and not offered any sort of explanation other than "You should have checked your reservation instead of asking someone who works here for information."
So I learned my lesson. When staying at the New Hotel, double check your reservation and don't assume you're going to be given correct information by the staff.
Overall, the hotel itself was nice. We loved the atmosphere. It was definitely a hip place and we felt the price for our room was fair. But the customer service was lacking and the location wasn't ideal. If we were to go back to Marseilles, we would stay elsewhere.
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- Also Known As:
- New Hotel Marseille Le Pharo