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Radisson Blu Hotel, Marseille Vieux Port
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Reviews (1,472)
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All reviewsrooftop poolvieux portgreat locationa business class roombreakfast buffetnice hotelhotel restauranttea and coffee making facilitiesstandard roombusiness tripbars and restaurantsroom was largean upgrademini barconciergefranceconference
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343 - 348 of 1,472 reviews
Reviewed 31 July 2014

Our 3 or 4 day night stay was fine, even nice at times. The pool and central location are the most positive aspects & the breakfast staff was especially attentive. In terms of facilities, as other reviews have mentioned we observed some of the same problems - broken toilet seat in room, broken vanity/magnify mirror, really squeaky bed (although otherwise nicely appointed bed), so-so gym equipment/selection. In terms of staff/service, all friendly enough although some oddities here as well. We received 5 different knocks at the door in the range of one hour's time asking if we wanted anything for the mini bar - each time we said no (should have put the do not disturb sign on, however 5 seems excessive/odd). It took 30 minutes to get an ironing board brought up after two phone calls & 20-25 minutes to get a bottle opener brought up (maybe this is normal?).

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank karrie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

I stayed there for only one night in July at the end of a cruise so I was looking to chill out by the pool and to go to nice restaurants for dinner / lunch. Overall, it was a good experience. The pool area is nice and tidy with enough chairs. Rooms are good size and well equipped. Location is good too and walking distance to many restaurants. Only downside was Vladimir, the receptionist, which wasn’t very polite and helpful. We arrived around 11:30am and he told us to come back at 3pm (checking time). We ask him if it could be possible to have the room earlier and he said categorically "NO". At 1pm I was back and ask another receptionist about the room and she said it was ready and available to us.

  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank ScanLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

This hotel is great, friendly staff, location is beautiful as is the pool\bar area. Despite people advising against going to Marseille, glad i came here i don't know whether other parts of Marseille are dangerous but the port area is safe at any time of day and night, so thus i recommend staying here if visiting Marseille. Breakfast buffet was also great only negative experience was not getting to check in till 2.30 despite being there from 12, and when we got there the 3rd bed was still missing and was never brought to our room just left outside.

  • Stayed: June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson_Marseille, Front Office Manager at Radisson Blu Hotel, Marseille Vieux Port, responded to this reviewResponded 27 July 2014

Dear David D,

thank you for your good reviews and thank you for advertising in such a positive way our beautiful city!

I am sorry that you had to wait for your check in. Check in time is 0300pm but we always do try to accomodate our customers for an earlier check in whenever feasible.

Many best regards and see you soon in Marseille!

Nathalie Roque

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

Fantastic location, just in the middle of everything in Marseille. The swimmingpool and the pool area is so crucal part of the relaxation. The room was very nice.

Really the only thing that was bad is the price of food and drinks. The breakfast buffet is 25 euros per person. When the only thing you eat is just yougurt, toast and coffie its alot! In the minbar, 10 euros per beer (small beer) is also too much. Same goes for the bar and the poolbar. So just go outside.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Benthemanwhotravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson_Marseille, Front Office Manager at Radisson Blu Hotel, Marseille Vieux Port, responded to this reviewResponded 27 July 2014

Dear Benthemanwhotravels,

first of all many any thanks for your good reviews. They are very much appreciated and we are pleased that you enjoyed our stay.

I am surprised to see the remarks concerning the choices of our breakfast as we usually are praised for its variety of food as we offer both an english and continental breakfast.
Please do not hesitate to contact me on that one so that we can discuss.

In the meantime, once again, thank you for your comments and we hope to have the pleasure to welcome you again anytime soon!

Many best regards,

Nathalie Roque

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Returned this year to the Marseille ,Radisson Blu to experience the Bastille Festivities.
We weren't disappointed!
As usual Staff fantastic.. Hotel location excellent...Pool superb... We only ever eat breakfast here and no complaints there either.
We did have a little issue with a nasty smell in our 504 room but after a clean didn't work we were relocated immediately to a similar spec'd room.
The staff at the pool were friendly and efficent .... every so often walking around asking if you require drinks etc and also not letting beds be retained by the use of towels.
Well done the staff and thanks Sonia.

Mark and Valerie

Visited July 2014

Stayed: July 2014, travelled as a couple
Thank saxwinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson_Marseille, Front Office Manager at Radisson Blu Hotel, Marseille Vieux Port, responded to this reviewResponded 19 July 2014

Dear Saxwinder,

what a wonderful review!
It is always a pleasure to have you here with us and we are just thrilled that you keep enjoying visiting us.

Your compliments will be obviously transmitted to our staff, particularly to Sonia, and please, do not hesitate to contact me directly for your next travel to Marseille!

Kindest regards,

Nathalie Roque

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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