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“Should deserve more than one star”
Review of Sylvabelle Hotel

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Sylvabelle Hotel
Ranked #115 of 131 Hotels in Marseille
Quebec City, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Should deserve more than one star”
Reviewed 28 September 2010

We were excepting so little because it was a one star and it was over expectation.
Service is very good and people at the frontdesk are all so friendly.
The only desagrement is we didn't have towels, so you have to bring yours. Considering it is a one star, we should have thought about it.

This hotel is perfect for a short stay.

  • Stayed September 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mk2name
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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218 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
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Lyon
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2010

Considering this is a one star hotel, the service was great. Clean, friendly, accomodating, good location - not far from Vieux Port, more than sufficient. It is a very basic hotel providing a basic service at a low price.

  • Stayed March 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mon_in_Lyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
1 review
Reviewed 31 October 2009

It was a horrible hotel my friend and I have ever been to. We were shocked having arrived at the Syvabelle Hotel, as it became obvious the hotel was being redecorarted at that moment, so fresh paints smelt in the entire staircase, including our room. The debris/trash was everywhere in the staircase. We could hardly make our way to our room! A bath cabin was in the hotel room as if we lived in a big bathroom, the room sink was behind the TV-set which was very dangerous for our health, only one electric wall outlet in the room, so we had to choose what to use: a razor /a laptop / a TV set. Besides, there was only one WC on the floor. There was not any WI-FI access (Internet) what was not said about on the Web, though was said: "There is WI-FI". The next day we asked the receptionist to change our room, she could not understand English at all, we had to explain with sign language.
The main thing: we paid 55 EUR for our double room, bur lately we’ve seen other prices on the Web – 37 EUR for that. By the way, we booked the hotel as a 2-star-hotel, when we came home we read on the Web: it was already a 1-star-hotel! How could it be so fast, although we were at the hotel a week ago!?
We do not recommend this hotel to anybody!

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miha_siili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerMarseille, Responsable relations publiques at Sylvabelle Hotel, responded to this review, 6 May 2010
dear guests,
i would like to post my comments regarding this last review.
hotel sylvabelle was under renovation over this period and i am very sorry you had a bad experience.
there is a new owner and a new management team,who decided to renovate the entire building.
hotel sylvabelle is now a cheap,well-maintened,clean one star hotel in marseille in a great location.
i will be very happy to welcome you again if you decide so.
regards from sunny marseille.
a.m
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona
1 review
Reviewed 25 October 2009

This place is terrible. Very dirty and dusty. The floor was just disgusting. The mattress was probably 20 yo. We left one day earlier to move to a place just 10 euro more expansive but of a total different level.

Plus, they mentioned on the web they have internet wi fi but they don't.

  • Stayed August 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marioss81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerMarseille, Responsable relations publiques at Sylvabelle Hotel, responded to this review, 6 May 2010
dear guests,
i would like to post my comments regarding this review.
hotel sylvabelle was under renovation during your stay and i feel very sorry you had a bad experience here.
hotel sylvabelle is now a cheap,well-maintened,funky,clean and well located place to stay in marseille.
i hope to welcome you here again.
regard from hot and sunny marseille.
a.m
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 May 2009

We stayed in Hotel Sylvabelle for 2 nights in a Double room with attached shower & WC.

The Good: Hotel Sylvabelle is located along a quiet street, and a 5 minutes walk to the Metro station.

The hotel is very spacious, and the rooms too, were very big. The toilet is very big and looks like it is newly renovated. The TV is a good source of entertainment at night.

The Not-so-Good: It is not very centrally located and requires a bit of walking to the main attractions near the Old Town area.

The street is too quite at night and can be quite dangerous. however, we did not encountered any problems, even though we had to leave the hotel in the wee hours of the morning to catch a 7am train to Nice on the last night of our stay.

The soundproofing of the room is not that good as we can hear people going up and down the stairs outside our room. We can even hear people talking outside the room, which is very disturbing to our sleep.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HongBoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
españa
Level Contributor
4 reviews
Reviewed 12 July 2008

It is very cheap (45€ a double room) but very very very disrty. The pictures in internet do not match the reality. Walls, ceillings, walls, carpets, windows... everything was full of dirt and dust. Besides, the sheets were clean. And it is not that we are very special people. We sleep wherever.
We stayed for one night and would not come back again. We wrote a complaining communication to the director of the hotel but never got its answer.
We would not even pay 20€ for a double room.
The breakfast room is OK, though.

  • Liked — Breakfast room
  • Disliked — The rooms and the great filth
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank JANDRete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerMarseille, Manager at Sylvabelle Hotel, responded to this review, 15 July 2008
Dear guest,
First of all we you like to apologise concerning the bad feeling you have got on the hotel sylvabelle. We are refurbishing fully the hotel, certainly you got an old room. Like I propose to you on my answer, you will be our guest a next time and we will show you an other image. The hotel is finish to refurbishe end july. Make sure we will our best to satisfy our guest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Soller, Spain
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 September 2007

We were a party of 8 friends going to see the rugby to Marseille.

The hotel doesn´t look like the web site.

All the floors and walls are dirty and old.

When we arrive to the hotel, and look what it was, we said, well, the positive thing is that there is a bed and hot water. You can missed all the rest.

Good luck!!

Helpful?
2 Thank orangecorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sylvabelle Hotel

Property: Sylvabelle Hotel
Address: 63 rue Sylvabelle, 13006 Marseille, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille > Palais-de-Justice
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #115 of 131 Hotels in Marseille
Price Range (Based on Average Rates): £
Hotel Class:1 star — Sylvabelle Hotel 1*
Number of rooms: 19
Reservation Options:
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Also Known As:
Sylvabelle Hotel Marseille

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