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“Good location and rooms, uneffective service”

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Les Jardins de Fontanille
Sao Paulo, SP
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good location and rooms, uneffective service”
Reviewed 5 October 2009

I stayed there for 2 weeks with wife and 7 months baby and I payed for the cleaning of the room (is an extra).
Room is good and the location also is nice to explore provence..
Service is no good. They don't give much attention and discharge you ASAP.
I asked for a baby cot in reservation, it wasn't there and we had some stress to mount it, including with them mentioning I hadn't ask for it (which I did).
Bureocracy is intense (you have to sign&check a lot of things and give caution).
Reception times are not respected (they open late, close early than the times they have on a sign on the door) nor very useful.
They make you follow their schedule, for check in, check out, etc... so you have to "book" early.
Wifi Internet (which was included, NOT free) didn't work for the two weeks I've been there.
If the service was better I could have given a recommendation.

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank alottatrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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  • English first
  • French first
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English first
Melrose, United Kingdom
Level 4 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 9 August 2005

Stayed here for a friends wedding a couple of years ago - we were a biggish group - about 16 - Les Jardins de Fontanille doesnt really feel like a hotel - seperate little rooms with a patio outside - the pool is in the middle of the property. The rooms are quite basic and an iron would have been good (wedding morning we discovered there were none in the rooms!!) It's a great base for touring provence and is walkable into town - doent miss Cathedral des Images close by. This is certainly value for money! would stay here again.

  • Stayed September 2001
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hil71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Les Jardins de Fontanille

Property: Les Jardins de Fontanille
Address: AVENUE JOSEPH D ARBAUD, 13210 Saint-Remy-de-Provence, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Saint-Remy-de-Provence
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Swimming Pool
Hotel Style:
Ranked #22 of 22 Hotels in Saint-Remy-de-Provence
Number of rooms: 247

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