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“My favourite hotel in Chamonix”
Review of Le Morgane

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Le Morgane
Ranked #7 of 73 Hotels in Chamonix
Certificate of Excellence
Reviewed 22 March 2014

Central location, yet not too near anything loud at night; Michelin-rated restaurant, excellent breakfast, reasonable prices - this hotel has everything, including very friendly service (which does not come standard in all French hotels). If you stay in Chamonix, stay at Le Morgane

  • Stayed: May 2013, travelled as a couple
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1  Thank Nick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jérôme R, Directeur général at Le Morgane, responded to this reviewResponded 23 March 2014

Dear Nick A,

Thank you for your great comments following your recent stay at the In Boutique Hôtel Le Morgane.

We are delighted by your entire satisfaction leaving an amazing and unique experience during your stay.Your very nice comments regarding the staff will be shared with the team.

We do hope have the privilege to welcoming you back again, in your favourite hôtel,

Sincerely Yours

Jérôme Ridel
Directeur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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278 - 284 of 846 reviews

Reviewed 11 March 2014

Fabulous hotel in centre of Chamonix, lovely rooms, great service, excellent bar, great views, would 100% reccommend and hopefully return here. Good skiing in Chamonix but think its more for experienced skiers, which I am not! We still had a great time, lots to do in the town, good bus links to the slopes, lovely setting and good food.

  • Stayed: March 2014, travelled with friends
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Thank queenoftherow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jérôme R, Directeur général at Le Morgane, responded to this reviewResponded 15 March 2014

Dear Queennofth,

Thank you for giving from your time to post your feedback concerning your stay at the Boutique Hôtel Le Morgane.

We were delighted to read such nice comments coming from our guests. They are a wonderful reward.

We do hope have the privilege to welcoming you back again, in your Chamonix residence,

Sincerely Yours

Jérôme Ridel
Directeur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014 via mobile

Good place with nice French Alps atmosphere. Room furnishing are ok but could use a dresser for more storage. Bring power converters and a power strip as outlets are limited in the rooms. Bathroom very tiny - feels like an airplane bathroom. Unless you open the tub/shower door to dry off after a shower, it becomes difficult to do so. Tub drained very slowly. Breakfast is ok and could use improvement on selection. Parking is $22 Euro a day which was not explained when the reservation was made nor when we arrived for a week stay. Hotel is within a 5 minute walk of most bars and restaurants. Staff are very helpful and speak and understand English well. Spa does not have a hot tub or spa. Pool is heated but minimally to around 85 degrees F.

Stayed: March 2014, travelled with friends
Thank PipeDoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jérôme R, Directeur général at Le Morgane, responded to this reviewResponded 7 March 2014

Dear PipeDocto..,

Thank you for having taken the time to post your comments further to your stay at the Boutique Hôtel Le Morgane.

We gratefully acknowledge your comments and suggestions, as they allow us to improve our service and better satisfy our guests.

Thank you and we look forward to host you again in our hotel.

Sincerely yours,

Jérôme Ridel
Directeur

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Reviewed 3 March 2014

Just come back from a few days at Le Morgane. This is a wonderful hotel modern decor with a real attention to detail and a fabulous restaurant. But the real success of this hotel is the staff. I have never experienced such helpful friendly staff nothing is too much trouble and always with a smile on their face.

Stayed: March 2014
Thank JonHettle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jérôme R, Directeur général at Le Morgane, responded to this reviewResponded 4 March 2014

Dear JonHettle,

Thank you for your great comments following your recent stay at the In Boutique Hôtel Le Morgane.

We are delighted by your entire satisfaction leaving an amazing and unique experience during your stay.Your very nice comments regarding the staff will be shared with the team.

We do hope have the privilege to welcoming you back again, in your Chamonix residence,

Sincerely Yours

Jérôme Ridel
Directeur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

Once again I find myself torn between a rating of average (which this was not) and very good (which this was closer to but just 'good' would be a better description). Would I stay here again though? Absolutely but there are some things the hotel doesn't get right. Its good points outweigh the bad.

Positives: Location is superb. Close to the centre of town but far enough away not to be noisy. Lovely views of the mountains from every room I suspect.
(Some of) the Staff. Those that were good were very very good (but those that were bad were all the more notable for this.) Reception/concierge excellent. Geoffroy who looks after bags and driving and pretty much eveything - superb. Restaurant also very good (but the bar staff were only good when you could find them.....)
Overall design was also very attractive if you like it contemporary (although some negatives in room design mentioned later).
Restaurant - first class, particularly in the evening. Some have criticised the breakfast - we found the choice slightly small but what was served was all of a high standard.

Negatives: Some very tatty aspects around the hotel. Damage to one of the lifts that looked like it been there for ages and just not repaired. Didn't affect the running of the lift admittedly.
Same in our room - bits of plasterwork had come off the walls and just hadn't been repaired. Some plug sockets that didn't work.
And despite the overall attractive design in our room we felt the bathroom layout was odd, there was not enough room for someone to sit at the table and the other person to get past, and the lighting in the room was so poor it was hard to see in the wardrobe when it was night even with all room lights on. Mood lighting is one thing but it needs to be functional also.
I would also say that while there is enough clothes space for a week-end stay it would not be anything like enough for a week (we stayed four nights and struggled when you included ski gear).
None of this made us feel that we should complain (and some issues just can't be fixed) but overall they left you with an impression that this is at the low end of a 4 Star standard Hotel rather than a place trying to maintain a high standard.

But just to repeat, the good definitely outweighs the bad and I would stay here again and recommend this hotel to friends.

  • Stayed: February 2014, travelled as a couple
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1  Thank LarKir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jérôme R, Directeur général at Le Morgane, responded to this reviewResponded 28 February 2014

Dear LarKir,

First of all,thank you very much for taking the time to leave your feedback regarding your recent stay at the Boutique Hôtel Le Morgane.

We were happy to read that you enjoyed the location, the view, the staff and the restaurant, the design and breakfast.

Regarding your comments about the room be sure they will be shared and forwarded to the concerned department. After renovation made on the lobby last Autumn, we have the pleasure to inform you that renovation on the rooms will be for next Spring.

We are looking forward to welcoming you back soon in order to make you live another enriching experience.

Best regards

Jérôme Ridel
Directeur

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Reviewed 26 February 2014 via mobile

Me and my wife booked to stay at this hotel just before the ski season kicked off- it's a great time to visit Chamonix. The hotel has a great modern chalet look to it. Room was well sized, bordering on suite really with two large sofas and a killer view of mont Blanc. The lobby is super cosy with a fire and plenty of seating. Parking was literally 2 mins walk and the hotel is perfectly situated for après (bars and restaurants). Spot on service by staff. I would definitely stay here again but, would probably request a room on the front of the hotel, although our room had a killer view it was right on the train tracks which was surprisingly busy and pretty noisy!

Stayed: December 2013, travelled as a couple
Thank Amaka1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jérôme R, Directeur général at Le Morgane, responded to this reviewResponded 28 February 2014

Dear Amaka1,

First of all, thank you very much for sharing your feedback following to your visit at the Boutique Hôtel Le Morgane.

We were happy to read that you had a wonderful stay among us and that we managed to meet your expectations in terms of quality .

Your compliments about the staff represent our best reward and will certainly be shared with the entire team.

We are looking forward to have the opportunity to welcoming you back in order to make you live another unforgettable experience.

Sincerely Yours.

Jérôme Ridel
Directeur

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Reviewed 20 February 2014

I just came back to Geneva after four days at Le Morgane with my daughter, and, although Chamonix remains a very charming place, with wonderful landscape and great ski, the hotel was truly disappointing. Our room had a tiny bathroom and no place to hang wet skiwear. Breakfast was poorly served, with a couple of overwhelmed staff trying to do ten things at a time. The one-starred restaurant served me overcooked fish at dinner. The spa was minimal and messy, with lots of used bathrobes laying as decoration over the four (yes, four) chairs available, and unruly, water-throwing teenagers getting crazy around a relaxation pool. Is it really difficult to have someone to supervise the premises from time to time? The icing of the cake was my massage appointment - not honored because the receptionist didn't bother to ask at what hotel I was staying in, although, as I learned later, this is actually a spa offered in two different places!
I can't believe this is a four-star hotel, because I stayed in much better places in Cham before (unluckily, they were fully booked this time around). A couple of good things? Friendly staff, a good location, and after-ski hot chocolat - but, frankly, I would expect more for their four stars and price.
Don't go there!

  • Stayed: February 2014, travelled with family
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Thank MarciainParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jérôme R, Directeur général at Le Morgane, responded to this reviewResponded 24 February 2014

Dear Mrs MarciainP,

Thank you very much for sharing your feedback concerning your recent stay at the Boutique Hôtel Le Morgane.

As Guest Relations Manager, I am sorry to learn that you did not enjoy your stay with us, as our main goal is to reach our valuable guests's satisfaction .

As explain at your departure, we regret that you had to wait your coffee for your first day breakfast. Following your comment, we have the pleasure to explain you that we add a coffee machine on the buffet. For the "overcooked" fish, we regret that you did not mention that the fish was automaticaly replace and that you had a great diner as you told with the Chef. Concerning the Spa, we understand your request but we can not refuse the teenagers, specially during the school holidays. For the Spa appointment, be sure your comments will be shared with the concerned departments.

Would you please contact us at : direction@hotelmorganechamonix.com to provide more details about your bad experience of hospitality and customer service.

Looking forward to hearing from you at your earliest convenience,

Sincerely yours,

Jérôme Ridel
Directeur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Morgane

Address: 145 avenue de l Aiguille du Midi, 74400, Chamonix, France
Phone Number:
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Chamonix
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chamonix
#4 Luxury Hotel in Chamonix
#6 Spa Hotel in Chamonix
#12 Romantic Hotel in Chamonix
#16 Family Hotel in Chamonix
Price Range: £75 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Morgane 4*
Number of rooms: 56
Official Description (provided by the hotel):
in the heart of Chamonix and at the foot step of the Aiguille du Midi cable car, Le Morgane combines the elegance of a 4 **** hotel with the relaxed, sporting mood of Chamonix offering a breathtaking view of the surrounding mythical peaks. ... more   less 
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Also Known As:
Le Morgane Hotel Chamonix

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