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“A comfortable home from home!”
5 of 5 bubbles Review of Hotel de l'Arve

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Hotel de l'Arve
Ranked #5 of 73 Hotels in Chamonix
Certificate of Excellence
Bristol
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A comfortable home from home!”
5 of 5 bubbles Reviewed 26 January 2014

This was my 3rd stay, and it's such a great place to stay, central and has car parking, a ski locker, and very friendly helpful staff.
My room was super comfy and I enjoyed my bath and the quiet night sleep, and also the wifi.
Breakfast was a buffet and tea and biscuits are on offer every afternoon which is great after skiing.
Enjoyed the sauna too.
Will be returning- can't fault this hotel!

Room Tip: I loved room 17 even though it was right up high, it was quiet and had a bath
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoubyLouBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emilie P, Directeur général at Hotel de l'Arve, responded to this review, 2 April 2014
Dear guests,
Thanks a lot for your very nice review following your stay with us,
This is always a pleasure to welcome you at home!
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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491 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
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English first
Gold Coast, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 December 2013 via mobile

My girlfriend and I have just returned from a 4 night snowboarding trip, stay here! Could not pick any bad points, the rooms are clean, beds are comfy, rooms are serviced every day, the staff are AMAZING and so friendly they helped us with everything from which mountains were best for our snowboarding level, which busses to take and even organised our transport back to the airport and all done with a smile!! (Which is rare these days). The breakfast was beautiful and good value for money, the hotel has free wifi and they even offer complimentary tea and coffee by the fire when you get back from a day on the mountain!! A massive thank you to all the staff for making out stay so enjoyable we will be returning to Chamonix next year and will not even bother to look else where.

James & Naomi

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Jame2ey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emilie P, Directeur général at Hotel de l'Arve, responded to this review, 26 December 2013
Dear James and Naomi,
A big THANK YOU for your lovely comments following your stay with us,
All the team is really touched by your remarks as they are always doing their best to welcome our guests and to make their stays as enjoyable as possible,
We will always keep our smiles on !
We are looking forward to welcoming you again in the future !
Warm regards,
Hôtel de l'Arve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 December 2013

If you want a good value hotel in the centre of chamonix, this is the place for you. The situation is perfect, it has great parking, clean rooms, very nice staff and a nice little bar. We have been going to this hotel for 20 years and we get well looked after, even though the original owners have sold out. As there was no snow in Cham we booked 2 nights in tigne and the manager of the larve didn't charge us, even though we cancelled at the last minute. This was extremely good of them and demonstrates they appreciate loyal customers, which is not always the case.
Ps the best way to ski at chamonix is by using a guide with a van (try evo 2) so you don't have to bother with the buses, which can be a pain.

Room Tip: Mont Blanc view is nice
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pdrinnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emilie P, Directeur général at Hotel de l'Arve, responded to this review, 26 December 2013
Dear Mr Drinnan,
Thank you so much for your very nice comments following one of your many stays with us!
It has been a pleasure to welcome your party again for the beginning of the season and it was normal not to charge you for your shorten stay due to the snow conditions...good news: snow has arrived and we will make our best to get you the best snow for your second stay of the season in March!
Just to inform you that Isabelle is still the owner of the hotel, only the management has changed and we are doing our best to run it in the same way.
All the team is looking forward to welcoming you again in March!
Best regards,
Hôtel de l'Arve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 December 2013

My fiance and I are spending a week here before Christmas, a week before the official beginning of the ski season. The hotel is modern, charming, quiet and very comfortable. The breakfast is varied, our bed is comfortable, there is a ski storage area which is heated and they serve tea and coffee after your day of skiing. The staff is friendly and the housekeeper makes up the room every day. Excellent value for money.
We live in Switzerland, so we are used to well organized transport links. However, having come here this time by bus, we depend on the bus service to get to the ski lifts.
The bus company has recently changed it's timetable from summer to winter service but they have not yet updated the timetables at the bus stops. So we advise to make sure you are aware of the bus timetable before you end up waiting an hour like we did!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarolineHoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emilie P, Directeur général at Hotel de l'Arve, responded to this review, 26 December 2013
Dear guests,
We thank you for your positive comment following your stay with us,
We are glad to read that you enjoyed our breakfast as we have made several changes to improve it for this winter season,
We are sorry for the disagrements caused by the bus organisation...they were not very efficient before the high season, hopefully we finally received the new timetables and they have updated them at each bus stop...We hope they will be more in advance next year!
We are hoping to welcoming you again in the future,
Best regards,
Hôtel de l'Arve
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Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 31 October 2013 via mobile

We planned on staying in Chamonix for one night but extended our stay to 3 nights because we liked it so much. All 3 nights were spent at the l'arve, the first two we stayed in a superior room with a king bed and great view of Mount Blanc. There was no shower curtain which got the bathroom a bit messy..the river was right out front of our windows which was soothing and not loud like you'd think. Third night we down graded to a standard room which had a shared patio but still had views of mount Blanc and a queen bed. Standard room had an enclosed shower, but was small. At 6", 190 pounds I was bumping into the faucet.
Overall I would recommend this hotel, the staff was very friendly and accommodating. Being only a few steps from the city center, it was very quiet and convenient.
Would stay here again.

Stayed October 2013, travelled as a couple
Helpful?
Thank HammockMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 28 October 2013

There are many parking slots in the hotel. Walking distance to train station and all cable car stations. Close to the main street of the city. Breakfast is good. My room has a lovely balcony with mountain view and river view. Very relaxing...

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TW H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 25 October 2013

We had reserved our room w/ balcony and view of Mont Blanc 6 months in advance. We confirmed reservation before we left. When we arrived, we were told our room was taken and we'd have to settle for something else. They had a busy weekend!!! They gave us a choice of 2 VERY substandard rooms - no view of Mt Blanc, room SO small you couldn't open up the door to the TINY balcony and the ceiling was VERY low. Female staff member that assisted us was the rudest we have experienced in our previous 25 European hotel stays. We, within 30 minutes, went down to see about a different room. Fortunately, this female staff member was gone and a very helpful young man helped us and we got the room we had requested. This female staff did not tell us about the gym nor the hours of the front door. She was rude when I didn't understand what a car park was. She had an attitude of being lazy and totally not caring about the hotel's clientelle. I knew we were about an hour early for our check-in and if our room wasn't ready, she could have told this and we could have understood we'd have to wait a bit. But nope, just showed us pitiful rooms. When we wanted a drink in the bar, we used their menu and had to go down to our 4th choice because the bar was not stocked properly. The maid staff was terribly rushed. And yes, our rooms were rarely cleaned by the time we came back for the afternoon. We did enjoy the location, free/easy parking, & river/mnt views. Although we finally got the room we wanted and had the lovely views of Mt. Blanc, I still cannot recommend this hotel. Too many things wrong w/ management allowing such things to happen.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sandyp33020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emilie P, Directeur général at Hotel de l'Arve, responded to this review, 28 October 2013
Dear guests,
First of all, I am really sorry about the troubles during your stay with us and I apologize for the inconvenience,
I do understand your negative opinion concerning your arrival and the attitude of the first member of the staff you met which was not corresponding to the image of the hotel, the second member of the staff who answered your requests did react properly and accordingly to our policy as we always make our best to satisfy our guests'wishes.
I do inform you that the person who welcomed you on the 1st of September was at the end of her contract and is no longer a member of the staff of the hôtel de l'Arve.
The bar and lounge area of the hotel are generally very quiet and relaxing places, it happened that a group was staying at the time of your stay and asked for many drinks at the bar that evening...We normally have large supplies at the bar to answer all orders,
Concerning the housekeeping staff, their shifts are from 9am to 4pm the latest. The hotel being full at that period they needed the all day to clean all the rooms, when requested in the morning they can clean your room at a specific time,
I am pleased that you finally had the rooms of your preference shortly after your arrival, and that you enjoyed the view and the location.
Thanks for your comprehension,
Best regards,
Emilie Poirot - Hôtel Manager
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Additional Information about Hotel de l'Arve

Property: Hotel de l'Arve
Address: 60 impasse des Anemones, 74400, Chamonix, France
Phone Number:
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Chamonix
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#6 Best Value Hotel in Chamonix
#8 Family Hotel in Chamonix
#11 Romantic Hotel in Chamonix
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel de l'Arve 3*
Number of rooms: 37
Official Description (provided by the hotel):
Situated in the heart of Chamonix, near the town's main thoroughfare and its shops, Hôtel de l'Arve enjoys a unique location in the Mont Blanc Valley. This charming three-star hotel has 37 rooms, a wellness area and a flower garden with a view of Mont Blanc. Although located in the centre of Chamonix, Hôtel de l'Arve offers a comfortable and quiet family atmosphere all year round with all the comforts to make your stay a memorable one. Its friendly staff is attentive to every detail and provide a range of personalized services. Complimentary tea time is served for guests every afternoon by the fire in the winter and along the banks of the Arve river in the summer. Looking to get a little fitness in during your stay? Take advantage of the weight machines, climbing wall and sauna in the hotel's wellness area. Hôtel de l'Arve also features six new apartments built using ecological materials and tech- nologies. Ranging in size from 53 to 100 m² (570 to 1,076 sq ft) and combining the comforts of home with all the services of a hotel, they are perfect for holidays with friends and family. ... more   less 
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Also Known As:
Hotel De l Arve
De l Arve Hotel

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