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Park Hotel Suisse & Spa
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Reviews (408)
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Reviewed 23 January 2014

This hotel is located very central, right by the main street. The best part of the hotel is the spa, which is included. Outdoor jacuzzi and heated swimming pool, and steam baths.

The breakfast is ok, good coffee and orange juice. Can't recommend the boiled eggs.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Martengs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathya C, Propriétaire at Park Hotel Suisse & Spa, responded to this reviewResponded 28 January 2014

Dear Martengs,

Thank you for your feedback.
We are looking forward to welcoming you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

We stayed at the Park Hotel Suisse for 3 nights with our 3 year old daughter. Overall it was a good stay. We had pre-booked parking and an updated deluxe room with Brevent view.

Check-in was easy. We needed to change our parking slot but no big deal. The room was clean and nicely laid out for 3 people. Our daughter's bed was set behind a curtain so we could make it dark and quiet for her while we watched TV. The balcony was nice and spacious enough to relax outside.

We enjoyed the spa area too - the outdoor swimming pool is great! The water is incredibly warm and the views are fantastic. The entrance to the pool is indoors so you don't have to brave the cold weather to get into the warm water.

Wifi was very fast and reliable. Check out was easy.

Minor complaints are that breakfast really should be included for the hotel price and having no lunch/dinner option on-site is a bit unacceptable in my opinion. Also, the walls are quite thin and we had partiers next to us one evening - not the hotel's fault but very loud until past 3 am.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank ladybugx87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathya C, Propriétaire at Park Hotel Suisse & Spa, responded to this reviewResponded 14 January 2014

Dear ladybugx87,

Thank you for taking your time to write this comment which pleases all the Park Hotel Suisse & Spa team. We are glad to read that you enjoyed your stay with us!
About the breakfast, actually we have 2 different rates, one including breakfast and the other one not including breakfast. Then, the guests have the choice. They can also decide once they are on-site. Also, our restaurant is closed for this winter season as there is a large range of great restaurants all around, as we are located right in the center of Chamonix.
Thanks again for your lovely comment and see you soon!
Please feel free to contact us if you have any request.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2014

I stayed at Park Hotel Suisse from Dec 29, 2013 to Jan 8 2014. I had a very good stay and would stay here again. The location was what I liked best - VERY centrally located. The staff was very good. At the front desk Sebastian and Margot were especially helpful and I appreciated their work very much. Housekeeping was also very good.

My only issue was the internet which was sometimes VERY slow. The room was comfortable but not very big. I did not use the spa or the restaurant (there are many very good choices close to the hotel - be sure to try Papillion for amazing take-away food). I felt satisfied with my stay and would come here again.

  • Stayed: January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brian_in_PD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathya C, Propriétaire at Park Hotel Suisse & Spa, responded to this reviewResponded 14 January 2014

Dear Brian,

Your comment delights all the Park Hotel Suisse & Spa team, and more specifically Margot and Sébastien.
Too bad you did not use our Spa, it's worth it!
About the internet connection, it may happen that there are some delays but it remains very rare. We apologize for the inconvenience.
We look forward to welcoming you again for your next stay in Chamonix. The Spa is waiting for you...

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Reviewed 11 January 2014 via mobile

Enjoyed staying here. Clean and cozy rooms, friendly staff, ideal location very close to everything. The jacuzzi on the rooftop is a hit.
For the drawbacks: little pressure in the shower, quite cold sauna, no bathrobes in the rooms (this is a SPA 4* hotel), the bar downstairs is quite basic ( don't be confused by it's mentioning in the Michelin guide), the breakfast is so-so.
In general very nice hotel but could be a little cheaper though.

Stayed: January 2014, travelled as a couple
Thank Dmitry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

We stayed in this hotel for 5 nights on Christmas with our family. 2 standard doubles, one with breakfast and the other without. Well, our stay in this hotel was nothing but a battle for services and attention. We were really shocked to find out that in a 4-star-SPA-hotel you must RENT bath robes for 10 EUR per person. Toilet was separated from the bathroom and didn't have any ventilation, so all the smells came to the room. They changed the bed sheets once in 5 days. In the bathroom they had nothing but a big bottle of shower gel. No shower capes, no body lotion/conditioner/cotton pads etc. Hotel needs a complete renovation (broken tiles, ancient safe box, rusted toilet pipes, absence of air conditioner, slow and really small elevator) and sound isolation - we heard a person snoring behind the wall.
Breakfast is poor, doesn't worth the price. Same food everyday (croissants+omelette+bacon), no local cheese or ham, no fresh squeezed juices, no vegetables, 1-2 lonely fruits and even no ketchup or any other sauce.
SPA is the only place worth the price. The view is fascinating and massage/skin procedures are well done. Staff there is kind and polite, but we would honestly advise you to live in another hotel and come there for SPA only.
Staff at reception is really slow and cold. Even though we speak French fluently, we had to repeat all our questions and requests 3-4 times before they actually did something. There was only one employee competent enough to do what needed to be done - I am talking about checks, ski-passes, room service, garage etc.
To sum up, the location is beautiful and convenient, SPA is awesome, but none of this could cover the whole negative impression of this hotel. They have a lot of work to do before becoming a real 4-star-SPA-hotel.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ksenija U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathya C, Propriétaire at Park Hotel Suisse & Spa, responded to this reviewResponded 31 December 2013

Dear Ksenija U,

Thank you for sharing your feedback, we do take our guests’ reviews very seriously. We regret that you did not have a pleasant stay in our hotel.

I just would like to clarify few points you mentioned in your comment:

In the rooms, toilets are separated from bathroom. Usually, guests think it is more convenient. Also, there is ventilation inside. About the welcoming products (shower caps, body lotion etc.) there are some in the rooms, but it may vary from a room category to another (standard, superior, luxe or suites).
The breakfast is an American buffet, so our guests have the choice among a large range of products, including croissants and other “viennoiseries”, omelette, bacon, sausage, bread, jam, dried and fresh fruits, fresh juices etc. Sorry if you were not happy with it. Also, upon request, the breakfast staff can provide further type of sauce such as ketchup.

We are glad to read that you enjoyed our spa, the services and the amazing view from there, on the top of the hotel!

Again, we regret you did not fully enjoy your stay in our hotel and we do take into consideration your feedback.

All the Park Hotel Suisse & Spa team wish you a Happy New Year!

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